The Ultimate Guide to Personalisation
2025 edition
Analyst reports
Gartner on CX
Optimizely named leader in Forrester Wave for EO soluti...
Last month
Gartner on Digital Transformation
WalkMe recognised as leader in Digital Adoption Platfor...
Fri, 4th Oct 2024
Forrester Research on CX
Zendesk launches Relay to enhance customer communicatio...
Tue, 3rd Sep 2024
CONTEXT on UC
Taking the next step forward in the contact centre evol...
Thu, 30th May 2024
Forrester Wave on CX
SAS named leader in Forrester Wave for real-time intera...
Mon, 4th Mar 2024
Expert columns
By Anurag Vasisth of Loyalty Now
Why traditional loyalty programs are failing to meet mo...
2 days ago
By Mitchell Stone of Quantaco
Eight hospitality tech trends transforming pubs in 2025
5 days ago
By Kris Costello of Aryza
Creating seamless borrower journeys: The automation rev...
Last month
By Emily Bristow of SS&C Blue Prism
Enhancing customer service through AI-powered personali...
Last month
By Paul Hadida of SevenRooms
The key to AI success in hospitality? Building trust
Wed, 27th Nov 2024
More expert columns
By Simon Le Grand of Lightspeed
Data-driven strategies to maximise peak season success
Tue, 26th Nov 2024
By Anurag Vasisth of Loyalty Now
How businesses can meet the challenges of restricted co...
Thu, 21st Nov 2024
By Billy Loizou of Amperity
Unlocking unused customer data: A wake up call for trav...
Tue, 5th Nov 2024
By Jack Bolton of Eagle Eye
Deploy or build? Eight reasons to avoid building a loya...
Thu, 31st Oct 2024
By Anurag Vasisth of Loyalty Now
Building customer loyalty in a fragmented digital ecosy...
Tue, 22nd Oct 2024
By Anthony Brown of NICE
How strategic customer experience technology implementa...
Fri, 4th Oct 2024
Top players
Recent news
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Ericsson launches AI assistant to simplify 5G for firms
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About Advertising
Zitcha & Marketplacer join forces to transform eCommerc...
4 days ago
About Data Analytics
Backbase highlights banking trends shaping the industry...
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About Machine learning
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About Sustainability
LG unveils innovative MX platform at CES 2025 in Vegas
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About Cloud Services
AI innovations to transform customer experience by 2025
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About Cloud Services
Umbraco predicts key CMS trends for 2025 including AI f...
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Even more news
About Transparency
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About Content Creation
Turtl unveils AI tools to transform content creation
Last month
About Shopping
Sinch predicts personalised, secure shopping trends for...
Thu, 28th Nov 2024
About Customer Experience
App usage boosts loyalty in UK consumers, study reveals
Fri, 22nd Nov 2024
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