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Customer Journey Stories - Page 9

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Customer Journey stories

Infovista unveils VistaOne to unify network & CX data
Network Infrastructure

Infovista unveils VistaOne to unify network & CX data

Infovista launches VistaOne platform to fuse network and customer experience data, using agentic AI to speed decisions and cut operating costs.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 4th Mar 2026
Smart Communications pursues trusted AI for customers
Unified Communications

Smart Communications pursues trusted AI for customers

Smart Communications helps organisations in regulated industries face down communication challenges every day.

By Anthony Caruana • 5 min read • Tue, 3rd Mar 2026
MaxContact Australia rebrands as Kaizn in CX advisory shift
Unified Communications

MaxContact Australia rebrands as Kaizn in CX advisory shift

MaxContact Australia rebrands as Kaizn, expanding into independent CX and contact centre advisory across Australia and New Zealand.

By Catherine Knowles • 4 min read • Fri, 27th Feb 2026
Infobip unveils AgentOS to power AI-first customer service
Unified Communications

Infobip unveils AgentOS to power AI-first customer service

Infobip launches AgentOS, an AI orchestration layer unifying customer data and channels so autonomous agents can manage and personalise service.

By Catherine Knowles • 3 min read • Fri, 27th Feb 2026
Google & Klaviyo deepen AI pact for agentic commerce
Customer Relationship Management

Google & Klaviyo deepen AI pact for agentic commerce

Google and Klaviyo are deepening ties to power AI “agentic commerce”, linking ads, search and RCS messaging to real-time customer data.

By Sean Mitchell • 4 min read • Thu, 26th Feb 2026
Unit4 makes Success4U default model for ERPx delivery
Digital Transformation

Unit4 makes Success4U default model for ERPx delivery

Unit4 makes its Success4U subscription the default model for ERPx and ERP delivery, promising faster, more predictable SaaS rollouts.

By Sean Mitchell • 4 min read • Thu, 26th Feb 2026
Zoom unveils Virtual Agent 3.0 for complex CX tasks
Unified Communications

Zoom unveils Virtual Agent 3.0 for complex CX tasks

Zoom launches Virtual Agent 3.0 to automate complex, end-to-end customer journeys, promising higher first-contact resolution and transparency.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 25th Feb 2026
Mobile app installs & sessions keep climbing in 2025
Gaming

Mobile app installs & sessions keep climbing in 2025

Global mobile app installs jumped 10% in 2025 as sessions rose 7%, fuelled by surging finance and eCommerce usage in APAC and beyond.

By Karen Joy Bacudo • 4 min read • Tue, 24th Feb 2026

Stories from Other Regions

Customer Journey stories

Designing for the real buyer: Why women drive the commerce + creator economy
Customer Experience

Designing for the real buyer: Why women drive the commerce + creator economy

Women drive USD $31.8 trillion in global spending, yet eCommerce and creator systems still under-serve how they discover and decide to buy.

By Lauren Newman • 5 min read • Thu, 5th Mar 2026
Confidence gap stalls visits to Australian museums
Customer Experience

Confidence gap stalls visits to Australian museums

Australians warm to museums and galleries, but cost fears and shaky confidence in value still stop many visits before tickets are booked.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 5th Mar 2026
Poor website search drives Australian shoppers away
DevOps

Poor website search drives Australian shoppers away

Australian shoppers are deserting online retailers over clunky site search, with many paying more elsewhere for AI‑style, natural language results.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 5th Mar 2026
Wickes debuts home improvement retail media network
Digital Transformation

Wickes debuts home improvement retail media network

Wickes has launched Wickes Connected Retail Media with Epsilon, blending store and digital data to target home improvement shoppers.

By Sofiah Nichole Salivio • 4 min read • Mon, 2nd Mar 2026
AI 'Cat Decoder' drives DINE sales surge on Amazon
Hyperscale

AI 'Cat Decoder' drives DINE sales surge on Amazon

AI-powered 'Cat Decoder' fuels 73% DINE sales jump on Amazon, drawing new shoppers and boosting offline cat food sales across Australia.

By Mark Tarre • 4 min read • Mon, 2nd Mar 2026
Carsales adds AI voice search to simplify car hunting
Digital Transformation

Carsales adds AI voice search to simplify car hunting

Carsales has added AI Voice Search to its iOS app, letting Australians find cars by speaking natural phrases, with Android to follow soon.

By Mark Tarre • 4 min read • Fri, 27th Feb 2026
UK airlines turn to agentic AI & WhatsApp to cut queues
Customer Relationship Management

UK airlines turn to agentic AI & WhatsApp to cut queues

UK airlines are deploying agentic AI and WhatsApp chatbots to cut airport queues, ease staff strain and manage growing border disruption.

By Joseph Gabriel Lagonsin • 3 min read • Wed, 25th Feb 2026
Evam unveils Evo AI agent platform ahead of MWC demo
Digital Transformation

Evam unveils Evo AI agent platform ahead of MWC demo

Evam launches Evo AI and Maker Agent at MWC, embedding operational AI agents into live orchestration for real-time customer journeys.

By Joseph Gabriel Lagonsin • 3 min read • Wed, 25th Feb 2026
AI, unified commerce to reshape Australian retail by 2026
Digital Transformation

AI, unified commerce to reshape Australian retail by 2026

AI and unified commerce will become core to Australian retail by 2026, as rising expectations force investment in real-time systems.

By Sean Mitchell • 4 min read • Wed, 25th Feb 2026
M2M Data Connect unveils AI travel eSIM via messaging
Digital Transformation

M2M Data Connect unveils AI travel eSIM via messaging

M2M Data Connect launches AI-powered travel eSIM that buyers can activate in under a minute directly via WhatsApp, Instagram and Messenger.

By Sofiah Nichole Salivio • 4 min read • Wed, 25th Feb 2026