Customer Journey Stories - Page 7

By Sofiah Nichole Salivio • 4 min read • Thu, 19th Mar 2026

SeenThis & Vudoo team up to power shoppable video ads

SeenThis and Vudoo join forces to deliver shoppable video ads on the open web, linking viewer attention directly to on-screen purchases.

By Sofiah Nichole Salivio • 3 min read • Thu, 19th Mar 2026

Pacvue adds Reddit Ads to unify retail media planning

Pacvue to plug Reddit Ads into its commerce system, uniting community insights with retail media planning in one performance workflow.

By Sofiah Nichole Salivio • 9 min read • Thu, 19th Mar 2026

Gamma champions quick CX wins to cut friction & risk

Gamma is urging organisations to prioritise quick CX wins, reducing customer friction and risk while building momentum for longer-term change.

Customer Relationship Management

Why brand visibility is the most critical metric in today's AI-driven world

As AI transforms search, traditional marketing metrics lose clout, making always-on brand visibility the new make-or-break advantage.

By Gemma Manning • 7 min read • Wed, 18th Mar 2026

By Sofiah Nichole Salivio • 3 min read • Fri, 13th Mar 2026

Qualtrics named Leader in 2026 Gartner VoC Quadrant

Qualtrics again tops Gartner's 2026 Voice of the Customer rankings, leading on execution, vision and AI-driven experience agents.

By Mark Tarre • 3 min read • Fri, 13th Mar 2026

Komerz buys Glassbox in deal valuing firm at USD $330m

Komerz snaps up Glassbox in move valuing the group at USD $330m, bolstering its Creative Commerce offer across global markets.

By Shannon Williams • 4 min read • Fri, 13th Mar 2026

8x8 launches Engage globally to extend customer CX

8x8 rolls out Engage globally, arming frontline and specialist teams with contact centre-grade tools to unify customer experience.

Data Analytics

BrightEdge unveils AI tools to track search visibility

BrightEdge launches AI tools to show brands how they appear in generative search answers and how AI agents crawl and interpret their sites.

By Shannon Williams • 4 min read • Fri, 13th Mar 2026

Software-as-a-Service

Auxia hits 100bn AI decisions as enterprises scale up

Auxia passes 100bn AI 'revenue decisions' as enterprises shift from genAI trials to agent-based systems that drive measurable top-line gains.

By Mark Tarre • 4 min read • Thu, 12th Mar 2026

DevOps

Algolia powers AI search overhaul for Club Med website

Algolia's AI now powers Club Med's global site search, promising faster trip discovery, smarter filters and higher direct online bookings.

By Catherine Knowles • 4 min read • Wed, 11th Mar 2026

Stories from Other Regions

Customer Journey stories

By Kate Massey • 5 min read • Thu, 19th Mar 2026

ChatGPT's Checkout retreat: An opportunity for Aussie retailers?

OpenAI's Instant Checkout retreat puts retailer sites back in focus, opening a data-led discovery window for fast-moving Australian brands.

By Sean Mitchell • 4 min read • Thu, 19th Mar 2026

Austin Telco taps Alkami's MANTL to speed account opening

Austin Telco Federal Credit Union adopts Alkami's MANTL tech to slash account opening times and automate 85% of onboarding checks.

By Kaleah Salmon • 4 min read • Wed, 18th Mar 2026

Slow retail websites risk billions in lost UK sales

Sluggish UK retail websites are prompting shoppers to abandon baskets, risking an estimated GBP £38 billion in lost eCommerce sales this year.

Data Analytics

Retailers warned: identity gaps blunt AI personalisation

Amperity warns identity gaps and flat budgets mean AI-led retail personalisation remains generic, missing high-intent moments for shoppers.

By Mark Tarre • 4 min read • Tue, 17th Mar 2026

By Mark Tarre • 4 min read • Mon, 16th Mar 2026

AI investment surges as firms lag on omnichannel CX

AI tops CX investment plans, but few brands yet deploy proactive, predictive tools across channels, leaving omnichannel ambitions stalled.

By Mark Tarre • 4 min read • Sat, 14th Mar 2026

Empower FCU taps MANTL to speed omnichannel onboarding

Empower FCU picks MANTL to streamline omnichannel account opening, targeting sub-10-minute sign-ups across digital and branch channels.

By Sofiah Nichole Salivio • 4 min read • Fri, 13th Mar 2026

Payment outages put Canadian retailers’ sales at risk

Payment outages are threatening Canadian retail and hospitality, with disruptions exposing merchants to an estimated USD $7.6 billion a year.

By Karen Joy Bacudo • 3 min read • Thu, 12th Mar 2026

MANTL & MeridianLink join forces on digital lending

MANTL and MeridianLink are partnering to integrate digital loan applications with back-end origination, targeting banks and credit unions.