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Customer Journey Stories - Page 22

Global Stories

Customer Journey stories

Secure Parking transforms with cutting-edge tech
Customer Relationship Management

Secure Parking transforms with cutting-edge tech

Secure Parking's Voyager Program revolutionises the parking experience by leveraging cutting-edge tech, including AI, for an efficient, user-friendly system.

By Steve Young • 6 min read • Thu, 1st Feb 2024
New Relic launches Pathpoint to bolster business observability
Customer Experience

New Relic launches Pathpoint to bolster business observability

New Relic introduces Pathpoint, an innovative tool for business observability, merging IT data with commercial results for improved customer experiences.

By Sean Mitchell • 3 min read • Thu, 25th Jan 2024
Zitcha partners with Axonet to penetrate US convenience store market
Customer Experience

Zitcha partners with Axonet to penetrate US convenience store market

Australian media platform Zitcha has formed a strategic partnership with Axonet to enter the USD $44 billion US C-store media network, offering a new platform for efficient, measurable advertising.

By Kaleah Salmon • 3 min read • Mon, 22nd Jan 2024
Barracuda Networks announces Nell ODonnell & Kim Mota as new executives
Network Infrastructure

Barracuda Networks announces Nell ODonnell & Kim Mota as new executives

Barracuda Networks bolsters executive team with Nell ODonnell as Chief Legal Officer and Kim Mota as Chief Human Resources Officer, reflecting expansion plans.

By Imee Dequito • 2 min read • Fri, 19th Jan 2024
CyberArk names Eduarda Camacho as new Chief Operating Officer
Software-as-a-Service

CyberArk names Eduarda Camacho as new Chief Operating Officer

Australian identity security firm, CyberArk, appoints industry veteran Eduarda Camacho as its new COO, bringing 25+ years of leadership in SaaS and enterprise software.

By Sean Mitchell • 2 min read • Thu, 18th Jan 2024
Claroty appoints industry veteran as first Chief Customer Officer
Customer Experience

Claroty appoints industry veteran as first Chief Customer Officer

Cyber-physical systems protection firm, Claroty, appoints industry veteran Shira Bar Yosef as its first ever Chief Customer Officer, aiming to enrich customer experience.

By Sean Mitchell • 3 min read • Thu, 18th Jan 2024
Victoria's Secret partners with Google Cloud to boost retail with AI
Public Cloud

Victoria's Secret partners with Google Cloud to boost retail with AI

Victoria's Secret and Co. has announced a multi-year strategic partnership with Google Cloud, utilising AI technologies to enhance its online customer experience and accelerate core business functions.

By Catherine Knowles • 3 min read • Tue, 16th Jan 2024
Ecosystm & Verint Playbook highlights wider scope needed for CX strategies
Unified Communications

Ecosystm & Verint Playbook highlights wider scope needed for CX strategies

New Ecosystm and Verint Playbook suggests businesses need to broaden their CX strategies beyond generic telephony-based systems.

By Sean Mitchell • 2 min read • Tue, 12th Dec 2023
Provenir & Trustfull team up for global risk decisioning enhancement
Customer Experience

Provenir & Trustfull team up for global risk decisioning enhancement

Trustfull has partnered with Provenir, broadening access to data sources via the Provenir Data Marketplace to enhance the efficiency of global risk decisions.

By Shannon Williams • 3 min read • Wed, 29th Nov 2023
Club Med enhances global operations with implementation of NICE CXone
Unified Communications

Club Med enhances global operations with implementation of NICE CXone

Holiday specialist Club Med has globalised operations with tech firm NICE's CXone customer experience platform.

By Imee Dequito • 3 min read • Wed, 15th Nov 2023
NICE tops Ventana Research's 2023 Buyers Guide for Contact Centres
Unified Communications

NICE tops Ventana Research's 2023 Buyers Guide for Contact Centres

NICE ranks first in Ventana Research's 2023 Buyers Guide for Contact Centres, lauded for its superior product experience.

By Sean Mitchell • 2 min read • Thu, 2nd Nov 2023
Yahoo partners with LiveRamp to boost advertising reach and interoperability
Customer Experience

Yahoo partners with LiveRamp to boost advertising reach and interoperability

Yahoo is expanding its partnership with data collaboration platform LiveRamp to enhance advertising reach and interoperability.

By Imee Dequito • 2 min read • Mon, 23rd Oct 2023
Imply appoints Pranav Parekh as Chief Customer Officer
Customer Experience

Imply appoints Pranav Parekh as Chief Customer Officer

Imply has appointed Pranav Parekh as its new Chief Customer Officer to enhance customer experience and reinforce its position in data analytics.

By Sean Mitchell • 2 min read • Wed, 18th Oct 2023

Stories from Other Regions

Customer Journey stories

Case Study: How Sportsbet revolutionised fraud prevention with Accertify
Customer Experience

Case Study: How Sportsbet revolutionised fraud prevention with Accertify

Sportsbet reduced fraud loss by over 80% and decreased chargebacks over 82% by collaborating with Accertify, revolutionising fraud prevention in the online wagering industry.

By Sean Mitchell • 3 min read • Fri, 15th Dec 2023
Indian banks embrace FICO Platform for business growth
Data Analytics

Indian banks embrace FICO Platform for business growth

Indian private-sector banks are adopting the FICO Platform to enhance growth and decision-making via AI capabilities.

By Tom Raynel • 3 min read • Mon, 11th Dec 2023
FICO launches advanced analytics platform for banking in India
Customer Experience

FICO launches advanced analytics platform for banking in India

Global analytics leader, FICO, is now offering its advanced cloud-based platform to the Indian banking sector.

By Tom Raynel • 3 min read • Wed, 6th Dec 2023
Medallia links with PwC UK to uplift customer experience across Britain
Customer Experience

Medallia links with PwC UK to uplift customer experience across Britain

Medallia forms strategic alliance with PwC UK, intending to enhance customer experience and navigate declining satisfaction rates in the UK market.

By Imee Dequito • 2 min read • Fri, 17th Nov 2023
Why open banking is leading the way in payment authorisation rates
Crypto

Why open banking is leading the way in payment authorisation rates

By incorporating open banking with a customer-centric approach, the payment landscape is rapidly transforming, forcing businesses to adapt or get left behind.

By Elena Bazhenova • 5 min read • Mon, 16th Oct 2023