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Customer Journey Stories - Page 21

Global Stories

Customer Journey stories

Medallia named strong performer in Forrester Wave report
Customer Experience

Medallia named strong performer in Forrester Wave report

Medallia named a Strong Performer for Customer Analytics Technologies, spotlighting its advanced AI, real-time data processing, and text analytics.

By Shannon Williams • 2 min read • Tue, 25th Jun 2024
Zoho unveils capabilities to boost customer operations
Customer Relationship Management

Zoho unveils capabilities to boost customer operations

Zoho has launched CRM for Everyone, revolutionising customer experience with team collaboration, extended capabilities, and user-friendly updates.

By Melania Watson • 3 min read • Fri, 7th Jun 2024
How AI will impact customer loyalty programs
Customer Experience

How AI will impact customer loyalty programs

Generative AI promises to revolutionise customer loyalty programs through hyper-personalisation and predictive modelling, say experts from Accor, The Warehouse Group, and Eagle Eye.

By Staff Writer • 5 min read • Tue, 28th May 2024
AI seen as key to tackling customer churn in Australian firms
Unified Communications

AI seen as key to tackling customer churn in Australian firms

Australian businesses are increasingly concerned about customer churn, with 97% adopting AI to enhance customer experience, despite cybersecurity and cost worries.

By Catherine Knowles • 3 min read • Fri, 24th May 2024
Harnessing Ververica Cloud for eCommerce success
Customer Experience

Harnessing Ververica Cloud for eCommerce success

Ververica Cloud uses real-time analytic capabilities powered by their VERA technology to revolutionise eCommerce and optimise user experience.

By Abdul Rehman Zafar • 3 min read • Thu, 2nd May 2024
Brands struggling with first-party data strategies
Customer Experience

Brands struggling with first-party data strategies

A new study reveals major shortcomings in brands' first-party data strategies, limiting customer experience personalisation amid evolving privacy norms.

By Shannon Williams • 3 min read • Thu, 4th Apr 2024
Unpacking AI-powered marketing with good versus poor quality data
Customer Experience

Unpacking AI-powered marketing with good versus poor quality data

Quality of data drives successful AI-powered marketing, affecting user experience and future engagements, underscoring the need for robust, detailed consumer profiles.

By Joyce Gordon • 6 min read • Tue, 2nd Apr 2024
Adobe's new AI advancements aim to bolster customer experiences
Customer Experience

Adobe's new AI advancements aim to bolster customer experiences

Adobe unveils a series of AI advancements aimed at enhancing brands' customer experiences and content personalisation, including their new generative programme, Adobe GenStudio.

By Sean Mitchell • 3 min read • Wed, 27th Mar 2024
NICE unveils Enlighten XM for hyper-personalised customer experiences
Unified Communications

NICE unveils Enlighten XM for hyper-personalised customer experiences

NICE reveals AI solution Enlighten XM, offering hyper-personalised customer experiences through large language models and a deep data memory system.

By Sean Mitchell • 2 min read • Tue, 26th Mar 2024
UK firms ekko & Primis pioneer sustainability in consumer journey
Customer Experience

UK firms ekko & Primis pioneer sustainability in consumer journey

UK fintech ekko partners with customer experience provider Primis to enhance post-purchase sustainability, harnessing technology to heighten consumers' awareness of their purchasing impact on the environment.

By Catherine Knowles • 3 min read • Tue, 19th Mar 2024
Amperity unveils AI capabilities Explore & Assist to enhance customer data
Customer Experience

Amperity unveils AI capabilities Explore & Assist to enhance customer data

Amperity has launches new generative AI capabilities – Explore and Assist – to join Stitch and Predict in comprehensive suit, AmpAi.

By Sean Mitchell • 4 min read • Thu, 7th Mar 2024
SurveySparrow launches AI features Wings & CogniVue
Customer Experience

SurveySparrow launches AI features Wings & CogniVue

SurveySparrow, recognised as the world's first chat survey software, is revolutionising customer experiences with the launch of innovative AI features Wings and CogniVue.

By Kaleah Salmon • 3 min read • Fri, 23rd Feb 2024
Twilio's data report shows AI & quality data key for success
Data Analytics

Twilio's data report shows AI & quality data key for success

Twilio's latest data report highlights the crucial role high-quality data and AI integration play in enterprise growth, spurred by a booming trend of data-centric operations.

By Tom Raynel • 3 min read • Wed, 21st Feb 2024
Amplitude announces enhancements to its Digital Analytics Platform
Data Analytics

Amplitude announces enhancements to its Digital Analytics Platform

Amplitude is enhancing its Digital Analytics Platform to better capture customer behaviour insights, introducing features like Session Replay and the Visual tag editor.

By Tom Raynel • 3 min read • Fri, 16th Feb 2024

Stories from Other Regions

Customer Journey stories

HubSpot launches transformative Commerce, Content & Service Hubs in the UK
Customer Experience

HubSpot launches transformative Commerce, Content & Service Hubs in the UK

HubSpot brings its transformative Commerce, Content and Service Hubs to the UK, helping businesses streamline operations and capitalise on artificial intelligence (AI) opportunities amid rapid innovation.

By Catherine Knowles • 3 min read • Fri, 3rd May 2024
Sembo unveils AI assistant revolutionising multi-destination travel booking
Customer Experience

Sembo unveils AI assistant revolutionising multi-destination travel booking

Nordic-based travel agency, Sembo, introduces an AI assistant that enables personalised, multi-destination journey booking, a first in the travel industry.

By Catherine Knowles • 3 min read • Thu, 25th Apr 2024
EMEA CMOs doubling responsibility for sales enablement
Customer Experience

EMEA CMOs doubling responsibility for sales enablement

Chief Marketing Officers in EMEA are increasingly taking on sales enablement roles, with figures doubling in just a year.

By Shannon Williams • 3 min read • Fri, 23rd Feb 2024
Mangopay & Mobile.de partnership to boost online car purchases
Customer Experience

Mangopay & Mobile.de partnership to boost online car purchases

Mangopay partners with Germany's largest car marketplace, Mobile.de, offering safer, user-friendly experiences amid soaring online car sales set to reach $722 billion by 2030.

By Tom Raynel • 2 min read • Mon, 19th Feb 2024