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Customer Journey Stories - Page 20

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HiTRUST focuses on balancing security with user experience
Customer Experience

HiTRUST focuses on balancing security with user experience

HiTRUST highlights the need for a balance between online security and user experience in digital payments, as businesses face increasing pressures in this sector.

By Sean Mitchell • 3 min read • Fri, 22nd Nov 2024
United Cellars wins at Asia eCommerce Awards 2024 for innovative CX
Unified Communications

United Cellars wins at Asia eCommerce Awards 2024 for innovative CX

United Cellars has been honoured at the Asia eCommerce Awards 2024 for leveraging technology to enhance customer experiences with SmartOSC's support.

By Catherine Knowles • 3 min read • Fri, 22nd Nov 2024
Pega unveils new tools to aid legacy system modernisation
Digital Transformation

Pega unveils new tools to aid legacy system modernisation

Pegasystems has unveiled enhancements to its Pega GenAI Blueprint, aiming to expedite legacy systems' modernization and alleviate technical debt.

By Melania Watson • 3 min read • Wed, 20th Nov 2024
8x8 unveils AI-driven enhancements to cloud platform
Unified Communications

8x8 unveils AI-driven enhancements to cloud platform

8x8 has launched new AI-driven enhancements to its cloud platform, aiming to boost customer engagement and support over 50 languages for live chats.

By Shannon Williams • 3 min read • Tue, 12th Nov 2024
Winning customer loyalty is a marathon, not a sprint
Digital Transformation

Winning customer loyalty is a marathon, not a sprint

As the race for customer loyalty intensifies, Australian and New Zealand banks must modernise rapidly to meet soaring digital expectations.

By Jeremy Thomas • 4 min read • Fri, 1st Nov 2024
AI presents opportunities for SMBs, but demands careful execution
Digital Transformation

AI presents opportunities for SMBs, but demands careful execution

Elise Balsillie of Thryv advises small businesses on integrating AI, highlighting data quality and the importance of balancing automation with human interaction.

By Shannon Williams • 3 min read • Wed, 9th Oct 2024
How strategic customer experience technology implementation drives digital transformation success
Unified Communications

How strategic customer experience technology implementation drives digital transformation success

Strategically implemented customer experience tech is revolutionising digital transformation in Australia and New Zealand, driving efficiency and growth.

By Anthony Brown • 5 min read • Fri, 4th Oct 2024
Certinia unveils Customer Success Cloud for seamless integration
Unified Communications

Certinia unveils Customer Success Cloud for seamless integration

Certinia has launched its Customer Success Cloud, integrating seamlessly with its existing Professional Services Cloud to enhance collaboration across departments.

By Shannon Williams • 4 min read • Fri, 6th Sep 2024
Survey shows gaps in business' efforts to enhance CX
Customer Relationship Management

Survey shows gaps in business' efforts to enhance CX

Survey reveals that while 94% of firms value customer experience, only 38% are effective in achieving it, highlighting gaps in collaboration and technology.

By Shannon Williams • 3 min read • Wed, 7th Aug 2024
How to optimize your brand's eCommerce site around key online shopping days
Data Analytics

How to optimize your brand's eCommerce site around key online shopping days

Optimise your eCommerce site for Black Friday, Cyber Monday, and Amazon Prime Day to capture shoppers and boost sales with data-driven strategies.

By Piotr Korzeniowski • 6 min read • Wed, 17th Jul 2024

Stories from Other Regions

Customer Journey stories

UK study reveals eCommerce checkout inefficiencies
Customer Experience

UK study reveals eCommerce checkout inefficiencies

A UK study by Ecommpay and IMRG shows eCommerce checkout inefficiencies are hindering conversions, revealing an average conversion rate of just 58%.

By Catherine Knowles • 3 min read • Tue, 5th Nov 2024
Three phases in the evolving Australian business conversation about resilience
Ransomware

Three phases in the evolving Australian business conversation about resilience

Many Australian organisations can mark down 2024 as the year that IT resilience was elevated from a technology to a whole-of-business and whole-of-customer-journey conversation.

By Ashley Diffey • 5 min read • Fri, 11th Oct 2024
Swoon expands IDHL contract to boost digital performance
Customer Experience

Swoon expands IDHL contract to boost digital performance

Swoon expands contract with IDHL to boost digital performance, adding Paid Media, Technical SEO, and Digital PR to their successful partnership.

By Catherine Knowles • 3 min read • Thu, 3rd Oct 2024
Griffin opens platform, invites fintechs to test banking services
Customer Experience

Griffin opens platform, invites fintechs to test banking services

Griffin, a UK bank for fintech firms, exits early access phase with its platform now generally available, aiming to transform finance integration.

By Catherine Knowles • 3 min read • Wed, 11th Sep 2024
Masters247 partners with SHOPLINE for digital transformation
Digital Transformation

Masters247 partners with SHOPLINE for digital transformation

Masters247 partners with SHOPLINE to overhaul its digital systems, aiming to expand international markets and boost B2B commerce efficiency.

By Kaleah Salmon • 3 min read • Tue, 10th Sep 2024
MyState Bank modernises digital banking with Backbase platform
Crypto

MyState Bank modernises digital banking with Backbase platform

MyState Bank launches a new digital banking platform, developed by Backbase, enhancing personal finance management and security features, to fuel growth.

By Melania Watson • 3 min read • Mon, 26th Aug 2024
Grant O'Hara appointed Head of Commercial Development at One Nexus
Customer Experience

Grant O'Hara appointed Head of Commercial Development at One Nexus

One Nexus has appointed Grant O'Hara as Head of Commercial Development, harnessing his 40 years' automotive expertise to enhance its market profile.

By Imee Dequito • 3 min read • Thu, 25th Jul 2024