Customer engagement stories - Page 5

A recent survey reveals a pivotal shift in customer experience's significance, with 96% of CX leaders reporting corporate recognition as a revenue driver.

Gallabox has secured USD $3.5 million in seed funding to enhance its AI-driven WhatsApp tools, aiming to transform communication for small and medium enterprises.

Blackpearl Group has reported a substantial increase in Annual Recurring Revenue, reaching NZD $11.1 million by December 2024, amidst strategic innovations.

Fusion5 has appointed Kristy Brown as CEO for its New Zealand operations, alongside Sven Martin, aiming to enhance growth and market focus in both countries.

Marqeta has partnered with Trading 212 to launch a debit card, enabling the app's expansion into 20 new European markets and enhancing customer accessibility.

Pufferfish has partnered with GPA to broaden its global reach, enhancing visual experiences for clients across corporate, cultural, retail, and educational sectors.

Clay has raised USD $40 million in Series B funding, boosting its valuation to USD $1.25 billion following impressive revenue growth and strategic acquisitions.

The global progressive web app market is poised to surge dramatically, growing from USD $3.53 billion in 2024 to USD $21.44 billion by 2033.

Oracle has unveiled new AI agents within its Fusion Cloud Sales to enhance customer engagement and boost sales team productivity.

Forrester's latest report highlights effective strategies for brands to personalise loyalty programmes, showcasing success stories from retailers like Loblaw and Woolworths.

SALESmanago has launched its Recommendation Architect tool, enabling marketers to personalise product suggestions, enhancing engagement and boosting revenue growth.

AGL begins a retail transformation using the Appian Platform, launching eAGL to automate four million tasks and enhance customer experience.

Backbase forecasts a USD $1 trillion transformation in banking by 2025, urging traditional banks to innovate or face a 30% market share loss to digital rivals.

A SAP Emarsys study reveals that 83% of UK consumers feel undervalued by their preferred brands, signalling a troubling disconnect in brand loyalty.

As pubs brace for 2025, eight key technology trends are set to revolutionise operations, optimising efficiency and enhancing customer experiences.

Wolters Kluwer's Andy Hung is championing innovation through AI and partnerships, aiming to enhance efficiency and client outcomes in tax technology.

Ingram Micro has appointed Sanjib Sahoo as President of its Global Platform Group to drive the development of the innovative Xvantage platform.

SmartOSC and Avalanche are launching Vietnam's first blockchain-based loyalty programme, set to revolutionise customer engagement across the APAC region.

HYPERVSN is unveiling its cutting-edge 3D holographic technology, featuring life-sized digital avatars and an engaging AI fortune teller.

Searchspring reports a staggering 11 billion search requests processed in November, with 1.75 million per minute on Black Friday, marking a 55% rise year-on-year.