Customer engagement stories - Page 3
Jazeera Airways taps TCS to drive digital transformation push
Last month
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digital transformation
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martech
Tata Consultancy Services partners with Jazeera Airways to modernise its digital platform, enhancing customer experience and boosting revenue streams.
Excite raises AUD $2.8 million to expand cyber security training
Last month
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edutech
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cx
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martech
Excite Technology Services raises AUD $2.8 million to boost cyber security growth, funding its advanced digital forensics training centre and offensive security services.
8x8 unveils new AI tools, RCS messaging & digital wallet pay
Last month
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saas
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8x8 enhances its Customer Experience platform with AI tools, RCS messaging, and digital wallet payments for improved, personalised user interactions.
Personalised data & AI crucial for brands’ future success
Last month
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data analytics
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cx
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martech
Circana's new report reveals how brands can boost customer lifetime value through personalised commerce, leveraging data tech and predictive analytics.
Sinch named leader in Omdia CPaaS report for innovation & AI
Thu, 1st May 2025
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cx
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martech
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ai
Sinch is named a Leader in Omdia's CPaaS 2025 report, scoring highly in innovation and go-to-market strategy with strong global customer engagement.
StarHub marks 25 years with celebrations & NBA streaming offer
Wed, 30th Apr 2025
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robots
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data analytics
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digital transformation
StarHub celebrates 25 years of advancing Singapore’s digital landscape with activities, prizes, and exclusive NBA streaming for customers and the community.
Backbase unveils AI platform to boost bank efficiency & growth
Wed, 30th Apr 2025
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fintech
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cx
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martech
Backbase launches AI-powered Banking Platform to boost banks' growth, automate tasks and improve efficiency amid legacy tech challenges globally.
Agentic AI raises concerns over enterprise risks & value
Tue, 29th Apr 2025
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cx
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martech
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genai
Dan French of Consider Solutions warns that Agentic AI's risks may outweigh benefits as enterprises rush to adopt autonomous systems amid ongoing scepticism.
FICO & dacadoo partner on life insurance risk assessment
Thu, 24th Apr 2025
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data analytics
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cx
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martech
FICO and dacadoo partner to boost life insurance risk assessments using AI, aiming for personalised policies and faster underwriting for insurers globally.
ANZ firms ramp up AI agent adoption to stay competitive in 2025
Wed, 23rd Apr 2025
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uc
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hybrid cloud
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data analytics
Australian and New Zealand firms are rapidly expanding AI agent investments, with 91% deeming it vital for staying competitive, says Cloudera survey.
Inriver unveils new vision to guide brands in digital commerce
Tue, 22nd Apr 2025
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cx
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martech
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commerce systems
Inriver unveils 'Control the Product Data Current' vision, enhancing product data accuracy and AI tools to meet evolving buying habits and market demands.
Cantarus expands CRM services with acquisition of FlexRM
Fri, 18th Apr 2025
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digital transformation
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cx
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martech
Cantarus acquires London-based CRM specialist FlexRM to enhance digital services for sectors including non-profits, public sector, and membership organisations.
Data privacy, cost & legacy barriers slow enterprise AI
Thu, 17th Apr 2025
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data analytics
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digital transformation
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cx
Research from Cloudera reveals data privacy, legacy systems, and cost hinder global enterprise AI growth despite 96% of IT leaders planning increased adoption.
Amitabh Bachchan & Ganguly debut as AI holograms in India
Thu, 17th Apr 2025
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digital transformation
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cx
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martech
Proto unveils interactive AI holograms of Amitabh Bachchan and Sourav Ganguly in India, enhancing fan engagement and banking experiences.
Exclusive: DBS bets on AI to scale customer-centric banking
Thu, 17th Apr 2025
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data analytics
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digital transformation
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fintech
DBS Bank is leveraging generative AI to enhance customer-centric banking, aiming to unlock over SGD $1 billion in value by 2024 as it embraces digital transformation.
StarHub achieves Cisco Premier Provider & Webex honours
Wed, 16th Apr 2025
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digital transformation
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cx
StarHub has earned Cisco Premier Provider Certification and Webex Contact Center Specialization, enhancing its enterprise IT and customer engagement solutions.
Twilio finds RCS adoption rising among mobile industry pros
Wed, 16th Apr 2025
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crm
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encryption
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cx
Research from Twilio reveals that nearly half of mobile professionals have adopted Rich Communication Services, with 60% citing its positive impact on customer communications.
The ‘Secret Tech Sauce’ Behind Australian Retail Media Success
Tue, 15th Apr 2025
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cx
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martech
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woolworths
Australian retailers like Metcash, Wesfarmers, and Woolworths are innovating retail media strategies, targeting earnings of AUD $30 million by 2029.
Sinch recognised as essential app in HubSpot ecosystem
Mon, 14th Apr 2025
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cx
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martech
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cdp
Sinch has been recognised as an Essential App for HubSpot, enhancing its partnership by integrating messaging channels into HubSpot's platform for improved customer engagement.
DaveAI secures funding to expand AI technology globally
Mon, 14th Apr 2025
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cx
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martech
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genai
DaveAI has raised new funds in a pre-Series A round led by Inflection Point Ventures and SucSEED, aimed at enhancing its AI technology and global expansion.