Email stories
About 800 agents are already using AI guidance as Sopra Steria looks to meet a 90% call-answer target within 20 seconds.
Recognition follows a market shift towards integrated customer communications platforms as 8x8 scores above average on business success and sentiment.
Older adults are far more likely to doubt digital messages, as a survey finds 41% of UK and US consumers question if they are genuine.
The preview could help businesses adopt office AI without exposing sensitive data, as search and automation run locally under encryption.
The rollout deepens Apple's AI push, but some users in Europe and China will miss key features as Siri's remake arrives later in beta.
The deal ties customer conversations to CRM updates and deal signals, aiming to cut manual admin for thousands of sales teams.
Teams juggling three or more request platforms are more likely to lose revenue as incomplete internal requests slow work, a Zapier survey found.
Enterprises are putting greater weight on fraud controls and identity checks as AI-driven customer messaging becomes central to CPaaS buying decisions.
Users will be able to draft emails, edit images and summon an AI agent as Google broadens paid access across Workspace and Gemini.
Inbox and calendar chores could now be automated for Outlook users, though some Copilot tools remain limited to Frontier testers on Windows and the web.
Financial firms face tighter scrutiny as the API checks AI debt-collection messages in real time and flags vulnerable customers.
Infobip data shows single-channel alerts collapsing as brands pivot to omnichannel, AI-led conversations across SMS, RCS, WhatsApp and voice.
Nearly every adult in Ireland was targeted by scam texts or phishing attempts last year, with more than one in five paying out and losing money.
Trust in digital messages is fraying, with 46% of UK adults doubting whether an email or text was genuine, according to new research.
Digital fatigue and scam fears are helping keep posted letters credible, with 78% wanting important government messages by mail.
Autonomous tools with broad permissions could expose customer records and email to costly breaches, TalkTalk Business says, as SMEs rush to adopt AI.
Australian firms are using AI at scale, but many lack the visibility to stop shadow tools, agentic access and rising incidents.
Businesses face pressure to speed up AI rollouts as OpenAI chief Sam Altman says enterprise adoption remains very early.
Fraud fears and rising smishing are pushing UK firms towards verified RCS and AI-led omnichannel chats, a new study finds.
A UK survey suggests connectivity now outranks heating for many households, with 32% willing to go cold for a week to stay online.
