Email stories
As AI floods marketing channels with competent content, CMOs are racing to quantify trust as their scarcest and most valuable asset.
Engineers are hauling TAT-8, the first transatlantic fibre-optic internet cable, off the ocean floor, closing a landmark digital era.
Infobip launches AgentOS, an AI orchestration layer unifying customer data and channels so autonomous agents can manage and personalise service.
Sinch partners with Lovable to embed global messaging, email and voice into its AI build platform, starting with Mailgun-powered email.
Gen Z click on phishing links nearly three times more than Baby Boomers, despite heavier use of multi-factor authentication, Yubico finds.
More than 4.5 million Bavarian insurers should see faster service as AOK Bayern shifts its contact centre to NiCE's EU sovereign cloud.
Salesforce launches Agentforce 360 retail tools to unify AI across marketing, eCommerce and service, promising smoother shopper journeys.
Smart Communications launches SmartPATH in ANZ, an AI-driven platform streamlining omnichannel communications for regulated industries like insurance and healthcare.
Despite instant messaging growth, 48% of IT leaders say email remains the top channel for vital business communications worldwide.
StackAdapt launches new email and Data Hub tools, integrating owned and paid media via one platform to boost marketers' efficiency and insight.
VerbaFlo secures $7m seed funding led by Pi Labs to scale its multilingual AI platform for rental housing operators worldwide.
Australian staff are driving office AI use, saving hours weekly and quietly bypassing policies as employers race to catch up with demand.
Australia's clogged inboxes are quietly draining productivity, but AI-powered “communications mining” may finally turn email into an asset.
Keyloop moves to acquire Motortech.ai, aiming to embed its AIME conversational agent across Fusion tools used by car dealers worldwide.
Australians greatly overestimate their ability to spot AI-driven scam images, with new research showing they get it right less than half the time.
Premier CX and CommBox have launched JourneyHub, an AI-driven recruitment platform enabling seamless, personalised candidate communication across multiple digital channels.
Australian public sector can match private sector digital experiences by adopting interoperable platforms, unified channels, shared tools, and AI to enhance service delivery.
Conversations AI, a 24/7 AI receptionist, helps SMBs manage calls and chats, boosting lead capture and cutting response times to under 30 seconds.
Smart Communications acquires Pendula to enhance AI-driven orchestration, boosting customer engagement across SMS, email, WhatsApp, and RCS in regulated sectors.
A report finds UK public sector hampered by legacy tech and budget limits, delaying AI adoption and digital transformation despite rising citizen expectations.
