Conversational AI stories

Kore.ai appoints industry veteran Paul Rilstone as Vice President for Australia and New Zealand, aiming to boost its presence and accelerate growth in the region.

Transformative Gen AI could revolutionise customer-centric marketing, allowing more personalisation and efficiency, states Rio Longacre, Managing Director at Slalom.

Kore.ai revolutionises AI technology with Experience Optimisation Platform Version 11.0, intensifying automation capabilities to support faster, value-driven business interactions.

NICE reveals AI solution Enlighten XM, offering hyper-personalised customer experiences through large language models and a deep data memory system.

New research reveals the undeniable potential of AI chatbots, like Wysa, to provide essential mental health support to expectant and new mothers.

NVIDIA prepares to reignite its flagship GTC 2024 conference at San Jose Convention Center, expecting over 300,000 attendees for the behemoth tech event after an absence of five years.

Implementing systems that analyse and extract customer insights presents an invaluable opportunity to capitalise on an existing asset.

Vonage and Amazon Web Services join forces to expand developer solutions and advance fraud protection, with services including the Vonage Fraud Protection solution on AWS Marketplace.

Generative AI is transforming personal computers (PCs) from mere consumer technology to platforms for innovation, set to revolutionise the way we live and work.

Verint is recognised as an industry leader in Conversational AI in the Opus Research 2023 report, praising its Intelligent Virtual Assistant.

Despite high employee usage, generative AI adoption in Australia and New Zealand brand strategies lags, says Adobe.

Amelia bags the prestigious Aragon Research Innovation Award for Conversational AI for the second year running.

The more enterprises learn about AI and its practical applications, the more it often leads to a change in the strategic direction and approach to adoption.

Amelia, a leading AI software company, has been recognised as a top AI provider in the inaugural Everest Group AI Top 50.

Melbourne AI startup Andromeda Robotics partners with aged care provider Allity to trial humanoid companion robot, Abi, powered by Chat GPT-4 AI platform.

AI enhances global mental health support by aiding diagnoses, early symptom detection, and customised treatment.

Dubber and Alianza have announced a new strategic alliance in which Dubber will provide conversational intelligence solutions to the Alianza platform.

Stanley Capital Partners invests in tech company Roboyo, aiming to enhance the global leader in hyper-automation's growth.

8x8 publishes report highlighting the growing adoption and value of conversational AI in the contact centre industry.

Boomi has introduced Boomi GPT, its first offering in the Boomi AI suite, promising streamlined integration and automation on the Boomi platform.

Amelia has been recognised as a Leader in Everest Group's Conversational AI Products PEAK Matrix Assessment 2023.

Zoom launches innovative AI-powered customer service tools to enhance the customer experience and build meaningful relationships.

Workday is introducing advanced AI features in its Adaptive Planning tool, aiming to refine decision-making in HR and finance.

Qualtrics' full suite of AI-powered conversational analytics and NLP technologies, XM Discover, is now available through the AWS Asia Pacific Region.