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Conversational AI stories

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Redefining profit strategies in Australia: The impact of voice technology
Today
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cx
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martech
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voice
Implementing systems that analyse and extract customer insights presents an invaluable opportunity to capitalise on an existing asset.
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Vonage & AWS partner to improve developer solutions & fraud protection
Last week
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cloud services
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public cloud
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aws
Vonage and Amazon Web Services join forces to expand developer solutions and advance fraud protection, with services including the Vonage Fraud Protection solution on AWS Marketplace.
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A new kind of PC is coming: From personal computer to innovation enabler
Last month
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cloud services
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voip
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contact centre
Generative AI is transforming personal computers (PCs) from mere consumer technology to platforms for innovation, set to revolutionise the way we live and work.
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Verint leads in Conversational AI according to Opus Research report
Thu, 14th Dec 2023
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contact centre
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cx
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martech
Verint is recognised as an industry leader in Conversational AI in the Opus Research 2023 report, praising its Intelligent Virtual Assistant.
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Generative AI lagging in ANZ brand strategies despite high employee usage
Thu, 14th Dec 2023
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creative technologies
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ai
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research
Despite high employee usage, generative AI adoption in Australia and New Zealand brand strategies lags, says Adobe.
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Amelia wins Aragon Research Innovation Award for Conversational AI
Mon, 11th Dec 2023
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ai
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amelia
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genai
Amelia bags the prestigious Aragon Research Innovation Award for Conversational AI for the second year running.
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Five key discoveries enterprises have made in their AI journeys so far
Mon, 4th Dec 2023
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ai
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amelia
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discovery
The more enterprises learn about AI and its practical applications, the more it often leads to a change in the strategic direction and approach to adoption.
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Amelia named as leading AI provider in Everest Group AI Top 50
Mon, 4th Dec 2023
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ai
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retail
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sales
Amelia, a leading AI software company, has been recognised as a top AI provider in the inaugural Everest Group AI Top 50.
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Melbourne's Andromeda Robotics trials AI companion robot in aged care
Mon, 6th Nov 2023
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dreamworks
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trials
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awards
Melbourne AI startup Andromeda Robotics partners with aged care provider Allity to trial humanoid companion robot, Abi, powered by Chat GPT-4 AI platform.
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AI-driven solutions revolutionising global mental health support
Thu, 12th Oct 2023
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contact centre
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chatbots
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compliance
AI enhances global mental health support by aiding diagnoses, early symptom detection, and customised treatment.
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Dubber and Alianza elevate cloud communications for CSPs
Wed, 11th Oct 2023
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dubber
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service provider
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conversational ai
Dubber and Alianza have announced a new strategic alliance in which Dubber will provide conversational intelligence solutions to the Alianza platform.
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Stanley Capital Partners invests in Roboyo: Hyper-Automation
Wed, 11th Oct 2023
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climate change
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market research
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lcnc
Stanley Capital Partners invests in tech company Roboyo, aiming to enhance the global leader in hyper-automation's growth.
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The importance of conversational AI in contact centres
Tue, 10th Oct 2023
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contact centre
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digital transformation
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cx
8x8 publishes report highlighting the growing adoption and value of conversational AI in the contact centre industry.
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Boomi unveils GenAI tool, Boomi GPT, simplifying automation
Fri, 6th Oct 2023
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cloud services
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digital transformation
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cx
Boomi has introduced Boomi GPT, its first offering in the Boomi AI suite, promising streamlined integration and automation on the Boomi platform.
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Everest Group names Amelia a leader in Conversational AI
Fri, 6th Oct 2023
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ai
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amelia
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conversational ai
Amelia has been recognised as a Leader in Everest Group's Conversational AI Products PEAK Matrix Assessment 2023.
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Enhanced customer experience platform with Zoom AI-powered innovations
Thu, 5th Oct 2023
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cx
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contact centre
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martech
Zoom launches innovative AI-powered customer service tools to enhance the customer experience and build meaningful relationships.
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Enhanced planning in finance and HR sectors with Workday's new advanced AI
Thu, 28th Sep 2023
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big data
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payroll systems
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bi
Workday is introducing advanced AI features in its Adaptive Planning tool, aiming to refine decision-making in HR and finance.
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Qualtrics full XM Discover suite now available through APAC
Thu, 28th Sep 2023
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cloud services
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public cloud
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aws
Qualtrics' full suite of AI-powered conversational analytics and NLP technologies, XM Discover, is now available through the AWS Asia Pacific Region.
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Workday unveils new AI and ML capabilities for enhanced employee productivity
Thu, 28th Sep 2023
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payroll systems
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hcm
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ai
Workday introduces fresh AI and Machine Learning tools, aiming to streamline business functions and boost productivity.
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Salesforce launches next gen of its conversational AI assistant
Fri, 15th Sep 2023
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big data
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bi
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cdp
Einstein Copilot is a new generative AI-powered conversational assistant for every Salesforce application, baked seamlessly into the flow of work.
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Zoom launches generative AI assistant Zoom AI Companion
Thu, 7th Sep 2023
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chatbots
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contact centre
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ai
The new generative AI-powered assistant helps improve collaboration and productivity and is included at no extra cost for paid customers.
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Got It’s Agent Copilot to combat AI hallucinations for CX
Fri, 11th Aug 2023
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ai
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digital transformation
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sales
Agent Copilot significantly improves sales and service agent KPIs by quickly surfacing accurate answers and insights from complex knowledge base documents.
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61% of customers prefer to speak with chatbots - study
Fri, 21st Jul 2023
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contact centre
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cx
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accounting systems
New survey from Boost.ai reveals customers' growing acceptance and preference for chatbots and virtual agents.
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Conversational AI's role in optimising debt collection
Mon, 10th Jul 2023
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contact centre
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digital transformation
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finance, leasing & rental
By leveraging conversational AI, companies across multiple sectors can automate various aspects of customer interactions.