Conversational AI stories - Page 2
Enhanced planning in finance and HR sectors with Workday's new advanced AI
Thu, 28th Sep 2023
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big data
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payroll systems
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bi
Workday is introducing advanced AI features in its Adaptive Planning tool, aiming to refine decision-making in HR and finance.
Qualtrics full XM Discover suite now available through APAC
Thu, 28th Sep 2023
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cloud services
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public cloud
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aws
Qualtrics' full suite of AI-powered conversational analytics and NLP technologies, XM Discover, is now available through the AWS Asia Pacific Region.
Workday unveils new AI and ML capabilities for enhanced employee productivity
Thu, 28th Sep 2023
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payroll systems
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hcm
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ai
Workday introduces fresh AI and Machine Learning tools, aiming to streamline business functions and boost productivity.
Salesforce launches next gen of its conversational AI assistant
Fri, 15th Sep 2023
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big data
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bi
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martech
Einstein Copilot is a new generative AI-powered conversational assistant for every Salesforce application, baked seamlessly into the flow of work.
Zoom launches generative AI assistant Zoom AI Companion
Thu, 7th Sep 2023
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chatbots
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contact centre
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ai
The new generative AI-powered assistant helps improve collaboration and productivity and is included at no extra cost for paid customers.
Got It’s Agent Copilot to combat AI hallucinations for CX
Fri, 11th Aug 2023
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ai
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digital transformation
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sales
Agent Copilot significantly improves sales and service agent KPIs by quickly surfacing accurate answers and insights from complex knowledge base documents.
61% of customers prefer to speak with chatbots - study
Fri, 21st Jul 2023
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contact centre
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cx
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accounting systems
New survey from Boost.ai reveals customers' growing acceptance and preference for chatbots and virtual agents.
Conversational AI's role in optimising debt collection
Mon, 10th Jul 2023
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contact centre
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digital transformation
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finance, leasing & rental
By leveraging conversational AI, companies across multiple sectors can automate various aspects of customer interactions.
Freshworks unveils new generative AI enhancements
Fri, 23rd Jun 2023
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ai
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freshworks
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conversational ai
Freshworks has unveiled Freddy Self Service, Freddy Copilot and Freddy Insights to make artificial intelligence more accessible to every workplace.
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Amelia Adds Two Senior Sales & Channel Alliances appointments in ANZ
Tue, 9th May 2023
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contact centre
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avaya
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it industry
Amelia, an enterprise AI leader, has appointed Brendan Maree as Senior Sales Director and Samuel La Macchia as Director of Partners and Alliances.
Known will be recognised at 2023 Asia-Pacific Stevie Awards
Thu, 4th May 2023
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asia pacific stevie awards
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conversational ai
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telemarketing
Known will receive the gold award for innovation in technology development at the 2023 Asia-Pacific Stevie Awards.
Businesses to reap conversational AI benefits as DRUID enters ANZ market with Quanton
Tue, 2nd May 2023
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ai
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conversational ai
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chatgpt
Quanton has signed a reseller deal with AI-driven conversational applications platform provider DRUID, and will also resell the product into Australia.
HireVue appoints Natalie Dopp as CPO
Thu, 16th Feb 2023
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hcm
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payroll systems
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expansion
HireVue, the video interviewing company, has hired Natalie Dopp as its new Chief People Officer to scale global operations and create inclusive workplaces.
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New Marketing Head at AI platform Ambit
Fri, 9th Dec 2022
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contact centre
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printing
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cx
Conversational AI platform, Ambit, appoints Ashley Harder as Head of Marketing to aid company's growth in Australasia and expand into new markets.
Ambit appoints Richard Pratley as General Manager of Sales
Fri, 30th Sep 2022
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chatbots
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contact centre
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nz
Ambit, the conversational AI platform, has appointed Richard Pratley as GM of Sales to help scale the company's success in Australia and New Zealand.
Yellow.ai appoints Surbhi Agarwal as global marketing senior vice president
Fri, 27th May 2022
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leadership
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asia
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us
Yellow.ai appoints Surbhi Agarwal as Global Marketing SVP to lead marketing initiatives for the Conversational AI company's global expansion.