User experience (UX) stories
Cantarus expands CRM services with acquisition of FlexRM
Yesterday
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digital transformation
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cx
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public sector
Cantarus acquires London-based CRM specialist FlexRM to enhance digital services for sectors including non-profits, public sector, and membership organisations.
Twilio finds RCS adoption rising among mobile industry pros
4 days ago
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crm
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encryption
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cx
Research from Twilio reveals that nearly half of mobile professionals have adopted Rich Communication Services, with 60% citing its positive impact on customer communications.
New A2A protocol launched to enhance AI agent synergy
Last week
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martech
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cdp
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agentic ai
The Agent2Agent protocol has been launched to enhance AI interoperability across enterprise platforms, supported by over 50 technology partners including Atlassian and Salesforce.
New platform promises human-centric hiring revolution
Last week
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recruitment
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job seekers
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employment
Tech entrepreneur Kayla Parry has launched Job Matched, a recruitment platform aiming to modernise hiring by prioritising a candidate's personality and cultural fit.
Samsung launches Gemini Live AI feature for Galaxy S25
Last week
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ai
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google
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samsung
Samsung Electronics has unveiled Gemini Live, a new AI feature for Galaxy S25 users, enabling real-time visual conversations through a free software update.
Velixo secures funding to accelerate ERP reporting growth
This month
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saas
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data analytics
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financial systems
Velixo has secured Series A funding from Elephant to enhance its Excel-based ERP reporting solutions, aiming to drive innovation and growth in the sector.
Exclusive: 'AI everywhere' and embedded trust key to NetSuite's vision
This month
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data analytics
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digital transformation
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cx
NetSuite is fully integrating AI into its platform, with a focus on user experience, according to Senior Vice President Brian Chess, who champions an AI everywhere approach.
Access4 expands into UK with Luminate Wholesale purchase
This month
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uc
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cx
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martech
Access4 has acquired UK-based Luminate Wholesale to bolster its international expansion strategy, enhancing its SASBOSS platform in the UK market.
Amber Technology expands smart home solutions with ABB
This month
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smart home
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home automation
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distributors
Amber Technology has expanded its partnership with ABB to include its ABB-free@home smart home automation solution, enhancing services for installers across Australia.
CDNs are central to enhancing the delivery of AI-augmented customer experiences
Last month
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edge computing
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genai
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llms
As generative AI reshapes customer interactions, experts urge reliance on edge infrastructure and CDNs to ensure seamless, low-latency user experiences.
Fastly introduces bot management updates for web security
Last month
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cybersecurity
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online security
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analyst report
Fastly has launched updates to its Bot Management service, enhancing online security while improving user experiences by reducing reliance on CAPTCHAs.
iManage enhances AI with Ask iManage & Insight+ updates
Last month
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document management
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ecm
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cx
iManage has unveiled enhancements to its AI strategy, including updates to Ask iManage and Insight+, aimed at boosting efficiency for users globally.
Server-side scanners fail at detecting malicious pages: Here's What to do about It
Last month
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cloud security
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advanced persistent threat protection
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cybersecurity
As web applications evolve and security tactics lag behind, the effectiveness of server-side scanners in detecting malicious pages is sharply declining.
The way we search has changed - Why haven’t websites?
Last month
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digital transformation
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biometrics
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martech
The way we search online has transformed significantly, yet websites remain largely unchanged, leading to frustrations for modern users seeking intuitive experiences.
Fastly updates bot management to reduce CAPTCHA reliance
Last month
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cx
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martech
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data privacy
Fastly has unveiled enhancements to its Bot Management service, reducing CAPTCHA dependency while bolstering security and user experience across its platform.
Smartvisit app to redefine visitor engagement in tourism
Last month
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digital transformation
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apps
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tourism
Smartvisit is set to launch its innovative app designed to transform tourism engagement, enhancing visitor experiences and boosting revenues for operators.
Ecommpay wins top award for payments innovation in 2025
Last month
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fintech
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api
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payment technologies
Ecommpay has clinched the Payments Innovation of the Year title at the FStech Awards 2025 for its pioneering global payments platform, enhancing user experience.
Qualtrics unveils AI tools to boost customer experiences
Last month
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data analytics
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cx
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martech
Qualtrics has unveiled AI-driven updates to its XM for Customer Experience suite, promising businesses enhanced insights and tools to forge stronger customer connections.
Hyland unveils AI-driven strategy for content management
Last month
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digital transformation
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ecm
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martech
Hyland has launched an AI-driven strategy aimed at evolving enterprise content management, enhancing automation, and user experiences across industries.
Adobe unveils AI agent tool for personalised experiences
Last month
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uc
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digital transformation
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hyperscale
Adobe has unveiled the Experience Platform Agent Orchestrator, a new tool aimed at enhancing AI integration for businesses' marketing and customer experiences.