Systems integration stories

8x8's Engage platform has won Gold at the NY Product Design Awards, with judges praising its unified workspace for customer-facing staff.

Freshworks appoints Kuntal Vahalia as Senior Vice President, Global Channels and Alliances, as it deepens partner ties to win more enterprise business.

SpaceAI plans first in-orbit cryptocurrency transaction on Argentina's Aventura-1, aiming to mint an NFT tied to artwork by Eugenio Cuttica.

Minor Hotels teams up with Google, Salesforce, OneTrust and Deloitte on an AI-led data platform to sharpen guest service across 640 properties.

Executives now see managed services as a critical route to scaling agentic AI, with most prioritising AI know-how and security over cost savings.

UK enterprises press ahead with AI deployment as 94% warn of sprawl, while integration issues and legacy data remain major hurdles.

Chatbots are easy to sell, but businesses seeking real AI gains should be looking at systems intelligence, says an expert.

Everest Group names Sapiens Decision a Luminary in AI decision intelligence watch as insurers and lenders seek governed automation.

DXC to use ServiceNow's agentic AI across its back office first, creating a live blueprint for client offerings as the pair deepen a 17-year partnership.

V2 AI has secured Databricks Silver Partner status, strengthening its credentials as it targets more data and AI work across Asia-Pacific.

AI adoption's next phase hinges on data foundations, with enterprises needing real-time pipelines, governance and portability to scale safely.

Annexa's six-month cloud ERP rollout for ROLLER has automated revenue recognition, unified finance data and reduced month-end strain.

KPMG survey shows global leaders will keep AI investment high through recession fears, as governance and workforce change separate winners from the rest.

Vection strikes AU$ deal for DXLabs, adding automation firepower and local scale as the ASX group targets faster Asia-Pacific growth.

Doxis unifies Klippa's AI tools under one brand after acquisition, renaming key products as it ties document processing to wider automation software.

B2C Distribution has overhauled its payment setup with Ecommpay, adding express mobile checkout and tighter control across its online retail brands.

Oracle and NetSuite unveil restaurant operations platform for chains, uniting inventory, scheduling and cash management with AI across 110 countries.

SAP will fold Reltio's master data management tools into Business Data Cloud, strengthening its bid to unify enterprise records for AI across mixed systems.

Law firms in US and Canada face rising admin drag as LEAP research finds AI and automation could unlock profitability through fewer manual tasks.

HPE folds AI-powered tools and expert advisory into Complete Care service as Singapore and Southeast Asian customers juggle hybrid infrastructure.