Services stories

BT is calling on UK's Critical National Infrastructure providers to shift from outdated analogue systems to digital by December 2025 to safeguard essential services.

Medallia predicts that 2025 will see hyper-personalisation, employee empowerment, and AI transforming customer engagement strategies.

Service Leadership's latest report forecasts significant improvements in wage inflation for IT solution providers in 2025, following a stagnant 2023.

Adobe's 2024 Digital Government Index highlights that enhancing digital services could save Australia $12 billion and improve access for citizens.

A new report reveals Australian councils are struggling to meet digital service demands amid growing community expectations for streamlined access.

Ciphr has acquired Avantus to enhance its services with employee benefits, marking its third acquisition in 18 months to boost HCM offerings.

Zellis has been named a leader in Digital Payroll and Extended Services Capability in the 2024 NelsonHall Payroll Services NEAT Assessment.

New research reveals 79% of Australian accountants see outsourcing as essential for growth, while 99.6% have embraced AI in their practices.

Open ECX expands into new sectors, creating multiple roles as it seeks to enhance services for its growing clientele across various industries.

Understanding the top six causes of software outages, from bugs to spikes in demand, is key for organisations to enhance service reliability.

Nebula Global Services has become a Global Premier Services Partner with Verkada, aiming to revolutionise global safety and security by merging advanced technologies with robust services.

One Nexus Group launches One Nexus DRIVE, aimed at improving dealership services and customer loyalty with its dual SaaS and Operations segments.

A cyber-attack on Transport for London has raised serious security concerns. Experts warn of data risks and call for thorough post-incident assessments.

Progress to acquire ShareFile from Cloud Software Group for $875 million, enhancing its AI-powered collaboration services. Deal to close by 30 Nov 2024.

Australian cyber security firm CSO Group and AI integrator xAmplify have merged to form MARQ1, set to be Australia's largest home-grown cyber and AI services group.

Sydney's Open Union partners with L2X Networks to boost open network systems across Asia Pacific, enhancing performance and cutting costs for enterprises.

GoCardless enhances its services by acquiring Nuapay, positioning itself as a full-service bank payment provider and expanding into new sectors, including payroll and financial services.

Pulsant launches a nationwide initiative to enhance client experience across its platformEDGE sites, following positive feedback from a Croydon data centre redesign.

Enviz partners with Hall and Hart to transform home design with VR, offering clients an immersive experience that improves visualisation and decision-making.

FedEx has rolled out its Dynamic Drive-through Pallet Dimensioning Systems in Adelaide, South Australia, the first deployment outside the US, to boost efficiency and accuracy.