Self-service stories

Singaporeans spend 40m hours on hold, report reveals
3 days ago
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uc
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ai
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government
Singaporeans have spent a staggering 40 million hours on hold for customer service, as revealed by a ServiceNow report highlighting ongoing service challenges.

Oracle boosts HCM with new employee engagement features
4 days ago
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hcm
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ai
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productivity
Oracle has introduced new employee engagement features to its Fusion Cloud HCM platform, enhancing internal communication and event management capabilities.

NICE named leader in IDC's 2024 conversational AI report
Last week
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uc
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cx
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martech
NICE has been recognised as a Leader in the IDC MarketScape for Worldwide Conversational Intelligence and Analytics 2024, showcasing significant market innovation.

NICE unveils CXone Mpower Orchestrator for service AI
Last week
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uc
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cx
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martech
NICE has launched CXone Mpower Orchestrator, claiming it as the first solution for complete end-to-end automation in customer service via a single AI platform.

IDeaS launches API portal to enhance tech collaboration
This month
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cloud services
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collaboration
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sas
IDeaS has unveiled an API data integration developer portal aimed at boosting collaboration among hospitality technology providers and streamlining connections.

Long wait times & vague answers frustrate UK customers
Last month
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cx
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martech
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ai
Research by Cirrus reveals long wait times and vague responses in UK customer service provoke discontent, with older customers demanding faster resolutions.

NICE CXone platform sees 80% increase in interactions
Thu, 5th Dec 2024
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uc
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ai
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digital engagement
NICE's CXone MPower platform saw an 80% rise in automated customer interactions over Black Friday and Cyber Monday, reflecting a growing reliance on automation.

Adyen partners with Aigens to enhance F&B payments in Asia
Mon, 21st Oct 2024
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saas
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adyen
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self-service
Adyen has partnered with Aigens to boost operational efficiency in the food and beverage sector in Hong Kong and Singapore through enhanced payment solutions.

Zendesk unveils AI solutions to boost customer support
Thu, 17th Oct 2024
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cx
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martech
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zendesk
Zendesk has unveiled a suite of AI-driven tools designed to improve omnichannel customer support, enhancing collaboration between human and AI agents.

Customer experience: The heart of sustainable growth
Tue, 1st Oct 2024
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smartphones
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cryptocurrency
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cx
Customer experience drives sustainable financial growth, risking AUD $87 billion if ignored. Digital banks leverage automation for seamless service.

N4L launches MyN4L, aiding NZ schools in online management
Thu, 26th Sep 2024
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edutech
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document management
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ecm
Network for Learning (N4L) introduces MyN4L, a new platform helping New Zealand schools manage online activity with ease and efficiency.

Five9 launches new AI product to elevate customer experiences
Tue, 13th Aug 2024
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cx
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martech
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genai
Five9 unveils AI Knowledge, the latest in its Genius AI Suite, designed to enhance customer experiences using Generative AI and comprehensive data insights.

Salesforce unveils fully autonomous AI customer service agent
Wed, 24th Jul 2024
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crm
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cx
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martech
Salesforce launches Einstein Service Agent, its first fully autonomous AI customer service agent, promising faster, precise resolutions and seamless human handovers.

Epicor buys KYKLO to enhance AI-driven ERP & digital sales
Thu, 13th Jun 2024
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martech
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erp
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api
Epicor acquires KYKLO to boost its AI-driven ERP vision, enabling manufacturers, distributors, and retailers to offer enhanced digital experiences and drive growth.

HID integrates U.ARE.U camera system with Amazon Rekognition
Wed, 5th Jun 2024
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hyperscale
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biometrics
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public cloud
HID integrates its U.ARE.U Camera Identification System with Amazon Rekognition, enhancing facial analysis and verification for self-service and POS environments.

Rafay Systems enhances PaaS with GPU support for AI projects
Fri, 17th May 2024
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virtualisation
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paas
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iaas
Rafay Systems enhances its enterprise PaaS with GPU support and a new AI Suite to streamline AI project development, providing enterprises with advanced, efficient AI solutions.

Expanding artificial intelligence capabilities with NVIDIA Edify's 3D asset generation
Wed, 20th Mar 2024
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low-code
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no-code
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api
NVIDIA Edify expands its artificial intelligence capabilities with 3D asset generation, sparking collaborations with Shutterstock and Getty Images to enhance creative control and input for visual AI interfaces.

Denodo esteemed as Leader in Enterprise Data Fabric by Forrester
Tue, 12th Mar 2024
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data analytics
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cx
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data science
Denodo Technologies earns the status of a Leader in Forrester's Enterprise Data Fabric wave report Q1 2024, applauded for its future-ready approach to data management.

Medallia launches Agile Research for advanced market insights
Tue, 13th Feb 2024
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uc
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data analytics
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cx
Medallia, Inc. unveils Medallia Agile Research, an advanced self-service market research tool integrated into its Experience Cloud, aimed at enabling fast, comprehensive surveys and data collection while preserving the integrity of an organisation's data history.

Workhuman launches Admin Hub enhancing Programme Managers' experience
Fri, 2nd Feb 2024
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hcm
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self-service
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feedback
Workhuman aims to drive efficiency in administrative tasks with the launch of Admin Hub, enabling Programme Managers to concentrate on organisational tasks and culture enhancement.