Self-service stories - Page 2
Scotland's COPFS boosts IT operations with Freshworks' Freshservice
Fri, 26th Jan 2024
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uc
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data analytics
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rpa
Scotland's top prosecution service, COPFS, enhances IT support and management systems with vital aid from Freshworks Inc.'s Freshservice platform, greatly improving customer satisfaction and resolution times.
Westcon-Comstor launches PartnerCentral in eight new Asian markets
Tue, 12th Dec 2023
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personal computing devices
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digital engagement
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software
Westcon-Comstor has expanded its online marketplace, PartnerCentral, to eight additional Asian markets, offering multi-vendor hybrid solutions.
Dynatrace explores AI's role in 2024 channel landscape
Mon, 4th Dec 2023
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genai
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ai
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cleantech
Dynatrace VP foresees AI advancements in 2024 driving channel opportunities in security, sustainability and data quality.
Compliance is top concern in data management for 79% of ITDMs, reveals Cloudera study
Fri, 24th Nov 2023
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data analytics
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risk & compliance
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ai
Cloudera's research divulges compliance as the top worry of 79% of ITDMs handling data management, attributed to the use of point solutions.
Meta & Zitcha offer unprecedented retail ad reach through new venture
Fri, 17th Nov 2023
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customers
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facebook
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instagram
Meta and Zitcha are partnering to offer retailers access to a vast audience on Instagram and Facebook, revolutionising ad outreach on these platforms.
NTT DATA UK&I & eir partner to improve customer service with AI
Fri, 10th Nov 2023
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uc
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cx
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martech
NTT DATA UK&I and eir are set to transform customer experience in the telecommunication sector via a strategic AI partnership.
British Land introduces digital wallet access for London office building
Wed, 8th Nov 2023
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cleantech
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personal computing devices
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apple
British Land teams with SwiftConnect and HID to provide digital wallet access at Broadgate's 100 Liverpool Street office in London.
Konica Minolta Australia launches Insight Hub for enhanced IT services
Mon, 23rd Oct 2023
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edutech
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partner programmes
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api
Konica Minolta Australia launches the Insight Hub, a platform aimed at improving managed IT services and augmenting customer experiences.
Oracle boosts customer experience with generative AI in Cloud CX platform
Wed, 20th Sep 2023
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uc
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cx
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martech
Oracle adds generative AI capabilities to its Fusion Cloud Customer Experience platform to enhance customer service.
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Infinity Works co-founder joins BINDER portal
Tue, 20th Jun 2023
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document management
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ecm
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martech
Dan Rathbone, co-founder of Infinity Works, has joined BINDER, an online platform seeking to modernise how mortgage advisers serve clients.
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Ramco Systems appoints senior leaders for its Global Payroll Business
Fri, 21st Apr 2023
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uc
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surveillance
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cx
Ramco Systems has appointed Paul Nikhil Prasad as Business Head of Managed Payroll Services to contribute to its HR and Payroll business growth.
What are the key trends that will shape the channel in 2023?
Thu, 17th Nov 2022
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saas
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partner programmes
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restructure
Growing trends towards self-service and increasing demands for rapid delivery are causing many businesses to rethink the way they service their clients.
Hazelcast launches beta release of new serverless offering
Wed, 3rd Aug 2022
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data analytics
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martech
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planning
Hazelcast Viridian Serverless speeds up app development, simplifies provisioning, and enables integration of real-time data into applications.
How to overcome the digital experience dilemma - NICE
Fri, 8th Jul 2022
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uc
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data analytics
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martech
The global self-service technologies market is rapidly growing as consumer demand intensifies, creating a digital dilemma for businesses.
Delivering a compelling customer experience in the digital age
Wed, 15th Dec 2021
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crm
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uc
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cx
Delivering a positive customer experience in the digital age starts with a modern website, or risk losing customers.
Telstra Purple launches next gen hybrid cloud offering
Thu, 9th Dec 2021
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hybrid cloud
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microsoft
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cloud services
Telstra Purple unveils the next generation Telstra Hybrid Cloud, a flexible and secure managed public and private cloud solution.
Macquarie Cloud Services makes Aussie first with new Azure portal
Wed, 1st Dec 2021
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virtualisation
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public cloud
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it automation
Macquarie Cloud Services has become the first provider in Australia to offer a self-service Azure optimisation portal, providing cost savings up to 26%.
Ivanti launches new integrated solutions to secure the 'everywhere workplace'
Wed, 27th Oct 2021
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iam
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risk & compliance
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self-service
Ivanti introduces three integrated solutions: Ivanti Neurons for Secure Access, Ivanti Neurons for PPM, and Ivanti Neurons for GRC.
Darwin International Airport invests in Elenium Automation self-service solutions
Thu, 5th Aug 2021
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crm
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cx
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martech
Elenium Automation has been selected by Darwin International Airport to deploy its self-service technology and improve passenger experience.
Self-service in high demand for today’s enterprise customers
Wed, 14th Jul 2021
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cx
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martech
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self-service
New survey highlights the growing demand for intuitive self-service solutions in customer service, says Frost - Sullivan.