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Salesforce Stories - Page 13

Asian Stories

Salesforce stories

Salesforce expands in Manila, aims to train 12,000 workers in AI
Customer Relationship Management

Salesforce expands in Manila, aims to train 12,000 workers in AI

Salesforce has opened a new office in Manila and plans to train 12,000 Filipino workers in AI and CRM skills over the next five years.

By Kaleah Salmon • 3 min read • Thu, 20th Nov 2025

Global Stories

Salesforce stories

Ken Yagen joins CData as Chief Product Officer to drive AI growth
Digital Transformation

Ken Yagen joins CData as Chief Product Officer to drive AI growth

Ken Yagen joins CData as Chief Product Officer to lead product strategy and boost AI-native connectivity across enterprise business systems.

By Melvin Hipolito • 3 min read • Fri, 28th Nov 2025
Hyland boosts cloud suite with new AI tools & deeper platform links
Digital Transformation

Hyland boosts cloud suite with new AI tools & deeper platform links

Hyland enhances its cloud content suite with AI-driven upgrades and new integrations for Salesforce, SAP, Workday, and Guidewire to boost business workflows.

By Melania Watson • 3 min read • Tue, 25th Nov 2025
Energy & transport brands talk loyalty innovation
Customer Experience

Energy & transport brands talk loyalty innovation

Australian and New Zealand energy and transport firms embrace AI-driven loyalty platforms for faster, personalised customer rewards and operational efficiency in 2025.

By Jonathan Reeve • 7 min read • Mon, 24th Nov 2025
In finance, intelligence is human before it is artificial
Digital Transformation

In finance, intelligence is human before it is artificial

Despite billions invested in AI, financial firms see slow adoption as solutions must prioritise trust, transparency, and augment human judgement over automation.

By Zhuang Qiang Bok • 5 min read • Sat, 22nd Nov 2025
Why smart IT teams should solve device management before chasing AI
Marketing Technologies

Why smart IT teams should solve device management before chasing AI

Small firms expanding remotely face device management chaos, risking compliance crises and productivity loss before AI adoption can begin properly.

By Francis Osifo • 5 min read • Sat, 22nd Nov 2025
CData marks fourth year in Fast 500 for real-time data growth
Data Analytics

CData marks fourth year in Fast 500 for real-time data growth

CData Software celebrates four years on Deloitte's Fast 500, driven by real-time data connectivity solutions amid growing AI and analytics demand.

By Melvin Hipolito • 3 min read • Sat, 22nd Nov 2025
Alteryx appoints Rajkumar Irudayaraj to drive global AI alliances
Data Analytics

Alteryx appoints Rajkumar Irudayaraj to drive global AI alliances

Alteryx appoints Rajkumar Irudayaraj as SVP to lead global AI and technology partnerships, enhancing its cloud and analytics ecosystem worldwide.

By Melvin Hipolito • 3 min read • Sat, 22nd Nov 2025
Consilium unveils UniCampaign 15 with AI for smarter outreach
Customer Relationship Management

Consilium unveils UniCampaign 15 with AI for smarter outreach

Consilium Software launches UniCampaign Version 15, featuring AI-powered automation and enhanced compliance for smarter, multi-channel enterprise outreach.

By Sean Mitchell • 3 min read • Fri, 21st Nov 2025
Salesforce debuts Agentforce Commerce for AI-driven retail sales
Digital Transformation

Salesforce debuts Agentforce Commerce for AI-driven retail sales

Salesforce launches Agentforce Commerce, a platform enabling retailers to sell via AI-driven channels like ChatGPT, boosting engagement and orders globally.

By Sean Mitchell • 4 min read • Fri, 21st Nov 2025
CData, Microsoft unlock broad MCP data connectivity
Data Analytics

CData, Microsoft unlock broad MCP data connectivity

CData's Connect AI now enables Microsoft Copilot Studio agents to access and act on live data from 350+ enterprise systems, boosting AI-driven business insights.

By Jake MacAndrew • 3 min read • Fri, 21st Nov 2025
OpenText adds AI Data Platform to unify secure enterprise data
Hybrid Cloud

OpenText adds AI Data Platform to unify secure enterprise data

OpenText has launched the AI Data Platform to securely unify and manage enterprise data, enhancing AI accuracy and integration across industries.

By Jake MacAndrew • 3 min read • Thu, 20th Nov 2025
Salesforce says AI to run 50% of customer service cases by 2027
Digital Transformation

Salesforce says AI to run 50% of customer service cases by 2027

Companies forecast major cost reductions and higher satisfaction scores as AI automates routine cases and redefines service workflows.

By Jake MacAndrew • 3 min read • Tue, 18th Nov 2025

Stories from Other Regions

Salesforce stories

Beyond compliance: Building Salesforce resilience for APRA CPS 230
Digital Transformation

Beyond compliance: Building Salesforce resilience for APRA CPS 230

Australian financial firms must strengthen Salesforce backup and restore practices to meet APRA's new CPS 230 resilience standards effective July 2025.

By Tasneem Zaveri • 5 min read • Sat, 22nd Nov 2025
AI to handle 60 per cent of Australian customer queries by 2027
Data Protection

AI to handle 60 per cent of Australian customer queries by 2027

AI is set to handle 60% of Australian customer queries by 2027, up from 31%, transforming service operations and boosting business efficiency.

By Melania Watson • 3 min read • Thu, 20th Nov 2025
Transformative tech: How marketing agencies can use AI to convert data into revenue
Customer Relationship Management

Transformative tech: How marketing agencies can use AI to convert data into revenue

Marketing agencies can turn fragmented data into revenue by using AI-driven systems that enable continuous testing, learning, and real-time optimisation.

By Satish Thiagarajan • 4 min read • Wed, 19th Nov 2025
Australian Motoring Services slashes response times with Boomi
Customer Relationship Management

Australian Motoring Services slashes response times with Boomi

Australian Motoring Services halved call and dispatch times by integrating 11 systems via Boomi, boosting efficiency and customer satisfaction nationwide.

By Sean Mitchell • 3 min read • Fri, 14th Nov 2025