RingCentral Stories - Page 2

Global Stories

RingCentral stories

Freshworks appoints Srinivasan Raghavan as Chief Product Officer

Freshworks has appointed Srinivasan Raghavan as Chief Product Officer to spearhead its product strategy, enhancing growth in AI and customer experience.

By Imee Dequito • 2 min read • Tue, 3rd Dec 2024

Productivity

RingCentral partners with Verint to enhance RingCX platform

RingCentral has partnered with Verint to integrate advanced workforce management and customer experience solutions, enhancing the RingCX platform for its users.

By Kaleah Salmon • 3 min read • Mon, 11th Nov 2024

Unified Communications

RingCentral leads 2024 Gartner Magic Quadrant for UCaaS

RingCentral has been named a Leader in the 2024 Gartner Magic Quadrant for UCaaS for the tenth consecutive year, showcasing exceptional innovation and reliability.

By Kaleah Salmon • 2 min read • Thu, 24th Oct 2024

Unified Communications

Proofpoint launches AI-driven Digital Communications Governance solution

Proofpoint launches its new Digital Communications Governance solution, promising AI-driven insights and robust compliance for organisations across major digital channels.

By Shannon Williams • 3 min read • Thu, 5th Sep 2024

Unified Communications

Unified communications market to expand to USD $187.6 billion by 2031

New research reveals the global unified communications market will soar from USD $48.1B in 2021 to USD $187.6B by 2031, driven by digital transformation and remote work trends.

By Kaleah Salmon • 3 min read • Tue, 21st May 2024

Customer Relationship Management

Parkerville charity embraces digital transformation with RingCentral platform

Parkerville Children and Youth Care transitions to RingCentral's unified communications-as-a-service platform, marking a significant phase in their digital transformation aimed at replacing all IT infrastructure hardware by 2024.

By Sean Mitchell • 3 min read • Tue, 2nd Apr 2024

Customer Experience

RingCentral unveils RingEX, an AI-integrated business phone system

RingCentral introduces RingEX, an innovative business phone system utilising their proprietary RingSense AI tech, aiming to enhance workplace productivity and streamline communications.

By Catherine Knowles • 3 min read • Fri, 29th Mar 2024

Generative AI

RingCentral boosts UK healthcare with AI & EHR integrations

RingCentral's AI enhancements and EHR integrations bolster UK healthcare, driving up staff productivity and patient satisfaction, whilst streamlining patient engagement and workflows.

By Catherine Knowles • 3 min read • Wed, 7th Feb 2024

Unified Communications

RingCentral leads in Gartner's Magic Quadrant for Unified Communications for ninth year

AI-first global enterprise RingCentral tops Gartner's Magic Quadrant for Unified Communications for 9th consecutive year.

By Imee Dequito • 2 min read • Fri, 8th Dec 2023

Data Analytics

RingCentral launches all-in-one event solution in Australia & New Zealand

RingCentral debuts its all-in-one event solution, RingCentral Events, in Australia and New Zealand, catering to virtual, onsite, and hybrid events.

By Kaleah Salmon • 3 min read • Thu, 16th Nov 2023

Stories from Other Regions

RingCentral stories

Unified Communications

RingCentral secures PAN-India licence for UCaaS & CCaaS

RingCentral has acquired a PAN-India licence for its UCaaS and CCaaS offerings, enhancing opportunities for Australian firms in the Indian market.

By Kaleah Salmon • 3 min read • Thu, 17th Oct 2024

Artificial Intelligence

Meals on Wheels SA supporting its critical customer service function with UCaaS

Meals on Wheels SA upgrades to RingCentral UCaaS, saving 30% in telecom costs while integrating paper-based fax services to accommodate tech-shy volunteers.

By RingCentral • 4 min read • Tue, 1st Oct 2024

EduTech

Melanoma Institute Australia partners with RingCentral for UCaaS

Melanoma Institute Australia signs five-year deal with RingCentral to deploy RingEX UCaaS platform across 12 clinics, enhancing communication and patient care.

By Kaleah Salmon • 3 min read • Mon, 16th Sep 2024

Unified Communications

RingCentral launches AI-powered contact centre RingCX in Australia

RingCentral's AI-driven contact centre RingCX sees Australian launch, promising tailored solutions across all business sizes, with a focus on enhanced customer service via omnichannel and integrated capabilities.

By Catherine Knowles • 3 min read • Fri, 3rd May 2024

Artificial Intelligence

Optus & RingCentral launch collaborative tool for Australian businesses

Optus partners with AI solution provider RingCentral to launch a cloud-based collaboration platform for Australian businesses, a first-of-its-kind move aiming to foster productivity and flexibility.

By Imee Dequito • 2 min read • Fri, 15th Mar 2024

Unified Communications

Virtus Health to implement global RingCentral communication platform

Virtus Health plans a 5-year global implementation of the integrated RingCentral communication platform across its 62 sites, aiming to enhance patient experience and reduce business communication costs.

By Kaleah Salmon • 3 min read • Thu, 22nd Feb 2024

Unified Communications

Brits prefer pest infestation over poor customer service, study reveals

Research by AI specialist RingCentral finds 18% of Brits would rather have a household pest problem than engage with corporate customer service, with poor experiences deterring 65% from repeat business.

By Sean Mitchell • 3 min read • Wed, 31st Jan 2024