Reputation management stories

Effective communication during cyberattacks is vital to maintain public trust and protect reputations, warns PR experts from Impact PR Auckland.

Fire on the Hill bolsters U.S. presence with new senior hires and key client wins across tech, travel, education, and energy sectors, expanding its New York base.

Impact PR in Auckland advises Indian businesses on cyber crisis comms, emphasising fast, transparent responses to protect trust and reputation amid breaches.

As AI revolutionises our lives, companies must prepare for its impact on crisis management, addressing risks and harnessing opportunities to protect their reputation.

Draeger Safety UK has secured a contract extension with INEOS O&P UK, continuing vital services until 2029, enhancing safety technology in the petrochemical sector.

When network outages occur, effective communication becomes crucial; organisations must act swiftly to reassure customers and preserve trust.

Thryv has launched AI Review Response, an innovative tool aimed at helping small businesses manage online reviews conveniently across multiple platforms.

A Regula survey reveals that over half of Singaporean companies face deepfake fraud, with 56% experiencing audio scams, sparking global concerns.

Snowflake launches AI Data Cloud tailored for travel and hospitality, aiming to enhance operations and customer experiences through advanced data and AI integration.

Bridewell research reveals 59% of financial services businesses have faced ransomware attacks in the past year, with legal fines and reputation damage as key repercussions.

A new study by Fire on the Hill and Mercury Analytics reveals that 60% of companies have suffered adverse effects from misinformation, calling for urgent action to protect corporate reputations.

SMS revolution's downside: Europe tackles fraud epidemic through stringent data laws and sender verification in fight to preserve trust.

Australian businesses could lose $74bn due to poor out-of-hours customer service, according to a study by Qualtrics, citing growing consumer frustration with inadequate after-hours support.

TeamViewer's Tensor is now integrated with SAP Service Cloud, improving customer service efficiency and data security.

There is a worldwide cybersecurity professional shortage. But what does this mean for cybercriminals? More easy money to make.

Hoteliers must engage with guests and monitor online feedback to shape the guest experience and maintain a positive online reputation.

Recent studies have found that 74 per cent of Australians see customer experience as one of the most important factors in their purchasing decisions.

Waking up to find your organisation on the front page of the newspaper, unfavourably, must be a CEO’s worst nightmare.

In a world where customers are more informed and discerning than ever, marketing has become a key strategic way to build reputation and boost revenue.

Reputation management is in the limelight as businesses are finding reputation harder to manage than ever before,.