Quality Management stories - Page 3
TeamViewer and Hyundai Motor sign new strategic partnership
Mon, 3rd Oct 2022
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cartech
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ai
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ar, vr & metaverse
TeamViewer and Hyundai Motor have signed a strategic partnership with the hopes of accelerating digital innovation within an automotive smart factory.
Optic Security Group on Australia recruitment drive
Fri, 5th Aug 2022
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risk & compliance
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cybersecurity
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recruitment
Trans-Tasman security integrator looks to meet the twin challenges of high client project demand tight & labour market supply with new opportunities.
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Cloud technology for agile supply chains
Fri, 29th Apr 2022
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iot
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supply chain & logistics
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cloud services
Autonomous vehicles, infotainment and smart electronics - today's consumers expect state-of-the-art features and the highest level of vehicle safety.
Optic Security Group achieves new ISO certifications for ANZ
Mon, 11th Apr 2022
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risk & compliance
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healthtech
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management
Optic Security Group achieves three ISO certifications across its business units in Australia and New Zealand.
Viatek Technology achieves notable security certifications
Thu, 10th Mar 2022
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risk & compliance
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healthtech
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cloud services
The certifications confirm the company adheres to the latest Information Security Management System for data, info systems and computer networks.
Atturra now a market leader in QAD ERP solutions with latest acquisition
Wed, 2nd Mar 2022
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it in manufacturing
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erp
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m&a
Atturra has announced the acquisition of Kettering Professional Services, a specialist ERP solutions provider focusing on local manufacturing.
Four ways to integrate the contact centre with Microsoft Teams and improve CX
Thu, 18th Mar 2021
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crm
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uc
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cx
Enghouse Interactive highlights the benefits of integrating contact centres with Microsoft Teams, including omni-channel routing and quality assurance.
NICE inContact infuses AI into contact centre offering
Thu, 18th Mar 2021
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crm
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uc
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data analytics
According to NICE inContact, the AI models are able to help guide agents at the point-of-service, boosting customer satisfaction in real time.
8x8's Winter 2021 aims to enhance the customer experience
Fri, 5th Feb 2021
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crm
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uc
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cx
Winter 2021 features provide integrated solutions from a single provider, both from 8x8 itself and from partners including Verint.
Managing quality with a work-from-anywhere workforce
Mon, 14th Dec 2020
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crm
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uc
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devops
Work-from-anywhere contact centres need quality control mechanisms to ensure a consistent customer experience, according to NICE.
Procore looks to improve safety of ANZ construction sites with latest offering
Mon, 19th Oct 2020
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healthtech
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construction
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content creation
Procore has launched Safety Essentials for construction companies in Australia and New Zealand, providing compliance support and pre-built forms.
Unity4 and Daisee partner to automate CX quality management
Mon, 31st Aug 2020
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crm
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uc
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cx
Offers 100% customer interaction coverage even in a work from home environment and provides an automated report on a programmable scorecard.
8x8 brings enterprise telephony to Microsoft Teams
Fri, 12th Jun 2020
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uc
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hybrid & remote work
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microsoft
8x8 has added Voice for Microsoft Teams to enable enterprise cloud telephony, keeping the Teams experience unchanged for end users.
ASC launches compliance recording solution for Teams
Tue, 12th May 2020
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uc
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public cloud
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risk & compliance
Records, transcribes and analyses all communications through MS Team to ensure compliance, storing it all in the cloud.
NICE inContact expands access workforce engagement solution
Tue, 21st Apr 2020
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crm
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uc
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data analytics
NICE inContact is offering its CXone@home solution for free for 60 days, providing workforce engagement and optimisation capabilities for remote workers.
DigiPlex launches data center bond on Oslo Stock Exchange
Wed, 30th Oct 2019
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hyperscale
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stock exchange
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colocation
DigiPlex has taken its place on the Oslo Stock Exchange, with what it calls ‘the largest ever Nordic data centre bond’.
Frost & Sullivan, DMG recognise Verint for APAC market share
Tue, 15th Oct 2019
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crm
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uc
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martech
Verint was found to a market share 30% higher than its closest competitor across all contact centre technologies.
Kyocera's green sustainability efforts recognised
Fri, 12th Jul 2019
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cleantech
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sustainability
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kyocera
Kyocera says its efforts to increase sustainability and reduce greenhouse missions are part of the ‘Kyocera philosophy’.
Contact centre market to see 14.6% CAGR over next five years
Fri, 12th Jul 2019
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crm
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uc
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martech
The rise in omnichannel communication will be a large contributor to this growth, says Fortune Business Insights.
Hyve announce G-Cloud 11 accreditation for increased range of managed services
Tue, 9th Jul 2019
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partner programmes
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microsoft
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cloud services
Hyve has also been recertified for three key ISO standards, covering security, quality management and cloud services.