Quality Management stories - Page 2
Calabrio acquires Wysdom to enhance AI & machine learning capabilities
Wed, 10th Jan 2024
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ai
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ai agents
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productivity
Calabrio acquires AI and virtual agent performance solutions firm, Wysdom, aimed at optimising their customer service with enhanced AI and machine learning.
Zoom looks to enhance CX with AI-powered refinements
Thu, 7th Dec 2023
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crm
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uc
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data analytics
Zoom is set to enhance its AI-powered customer experience suite, improving services for businesses of all sizes.
Amazon Connect adds Generative AI features to enhance CX
Thu, 30th Nov 2023
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uc
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hyperscale
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public cloud
Amazon Connect has introduced generative AI capabilities aiming to boost worker productivity, cut costs, and improve customer service.
Organisations turning towards AI for improved Quality Assurance
Tue, 21st Nov 2023
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martech
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data privacy
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ai
The 15th World Quality Report reveals a shift in quality engineering towards using AI for efficient defect management and promoting business sustainability.
Club Med enhances global operations with implementation of NICE CXone
Wed, 15th Nov 2023
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uc
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cx
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martech
Holiday specialist Club Med has globalised operations with tech firm NICE's CXone customer experience platform.
MEG & Blue Mirror collaborate on innovative AI healthcare solution
Mon, 13th Nov 2023
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healthtech
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meg
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blue mirror
Healthcare giant MEG and AI firm Blue Mirror join forces to launch an innovative AI-led solution to enhance PPE compliance.
Adeney Private Hospital in Victoria to be first in APAC utilising MEG system
Wed, 1st Nov 2023
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healthtech
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apps
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productivity
Adeney Private Hospital, set to open in 2024 in Victoria, will be the first in the Asia-Pacific to use the MEG Quality Management System.
Tech approaches to the reduction of diesel generator emissions
Wed, 18th Oct 2023
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cleantech
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sustainability
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climate change
As an emitter of CO2 and other gases, the diesel generator is an obvious target for emissions-reduction regulation.
How ERP resolves five key challenges for industrial machinery and equipment manufacturers
Tue, 17th Oct 2023
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crm
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it in manufacturing
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cx
As IME manufacturers embrace ERP solutions, they position themselves for growth, improved customer relationships and enhanced operational efficiency.
How improved air quality aids patient recovery and satisfaction
Mon, 16th Oct 2023
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it automation
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digital entertainment
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ai
Using air quality sensors and data-driven video technology (AI combined with video), hospitals can proactively monitor air quality and identify risks.
Odigo launches AI-powered connector for effective UCaaS and CCaaS integration
Thu, 5th Oct 2023
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uc
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data analytics
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martech
Odigo launches new connector to bridge the gap between UCaaS and CCaaS solutions, promising seamless integration powered by AI and analytics.
SYSPRO Launches 2023 Edition with enhanced quality control and automation
Thu, 28th Sep 2023
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supply chain & logistics
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erp
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software
Improved quality control, enhanced automation and new capabilities in 2023 edition of SYSPRO 8 Enterprise Resource Planning (ERP).
Zoom launches Workforce Engagement Management suite
Wed, 27th Sep 2023
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uc
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cx
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martech
Zoom announces the availability of its Workforce Engagement Management suite for Contact Center customers, enhancing customer experience solutions.
Zoom extends customer experience software with latest release
Fri, 22nd Sep 2023
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cx
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martech
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ai models
Zoom announces the launch of its Workforce Engagement Management suite, offering solutions to improve customer experience and support teams.
Amazon Connect Ready to optimise the contact centre experience
Fri, 4th Aug 2023
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uc
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data analytics
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hyperscale
Amazon Connect Ready Partner solutions support seamless customer engagement across multiple channels, improve employee productivity and provide data analytics.
Freshworks unveils new generative AI enhancements
Fri, 23rd Jun 2023
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ai
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ai agents
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copilots
Freshworks has unveiled Freddy Self Service, Freddy Copilot and Freddy Insights to make artificial intelligence more accessible to every workplace.
NICE comes out on top of QKS's workforce engagement management report
Thu, 4th May 2023
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uc
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cx
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martech
NICE has announced that it has been recognised as the Technology Leader in the Quadrant Knowledge Solutions 2022 SPARK Matrix: WEM report.
Assurity Consulting ventures to new shores with AU expansion
Tue, 2nd May 2023
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devops
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partner programmes
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apm
Assurity Consulting, the technology quality assurance company in New Zealand, is expanding its services to the Australian market.
Why the water industry cannot ignore digitisation
Mon, 16th Jan 2023
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cx
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martech
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risk & compliance
Embracing change vital for a digitised future: water utility organisations must prepare for a digitised future by embracing cultural and technological changes.
Zespri goes live with private edition of SAP cloud offering
Mon, 14th Nov 2022
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supply chain & logistics
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sap
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kiwifruit
Zespri has gone live with SAP S/4HANA Cloud, private edition, to support the kiwifruit supplier’s ability to provide the highest quality produce.