Merchants stories - Page 5

As AI and bots revolutionise customer service, businesses must update infrastructures and train staff to harness this tech effectively. Here's how.

Taking a look at how speech analytics technologies can be used in the contact centre to improve customer service and B2C interactions.

Physical credit card fraud is on the decline as online fraud takes its place, according to new statistics from the Australian Payments Network.

Adyen launches RevenueAccelerate, an automated tool to increase credit card approval rates, aiming to turn failed transactions into revenue.

Mako Networks is helping Aperia Solutions chart a new direction, following a new partnership agreement with the company.

With 93.5% of Kiwis snapping up gifts online, NZ’s retailers brace for a festive web-shopping boom, spurred by convenience and irresistible deals.

A billion-dollar global opportunity is driving Mako Networks’ rapid expansion, as PCI DSS compliance becomes crucial for millions of merchants worldwide.

Groupon’s customer base grew globally, boasting increased activity despite losing USD $32.4 million in sales due to adverse forex rates.

As Paymark disconnects around 400 EFTPOS machines from its network, Viaduct issues a fresh warning to merchants.

Zintel becomes the exclusive New Zealand distributor for Hypercom, ensuring the launch of new terminals just in time for the Christmas rush.