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Loyalty programmes stories

UK shoppers to spend GBP £17.9 billion in Golden Quarter
Personalisation

UK shoppers to spend GBP £17.9 billion in Golden Quarter

Shoppers are set to curb non-essential buying, even as Epsilon expects GBP £17.9 billion to be spent across the Golden Quarter.

By Sofiah Nichole Salivio • 4 min read • 3 days ago
Radisson launches ChatGPT hotel app with Accenture
Digital Transformation

Radisson launches ChatGPT hotel app with Accenture

Travellers can now search more than 1,000 Radisson hotels in ChatGPT, as the group moves to defend direct bookings from online intermediaries.

By Mark Tarre • 4 min read • Last week
Amex GBT adds AI tools across business travel platforms now
Data Analytics

Amex GBT adds AI tools across business travel platforms now

Travel managers will get real-time programme visibility and travellers more self-service options as Amex GBT broadens AI across its products.

By Sean Mitchell • 4 min read • Last week
Fraud prevention for hospitality leaders: Tackling hotel booking fraud
Data Protection

Fraud prevention for hospitality leaders: Tackling hotel booking fraud

Earlier checks on contact details could curb fake reservations, cut chargebacks and free hotel staff before rooms are wrongly blocked.

By Bobby Joseph • 6 min read • Last month
Salt Edge invests in Sientia for loyalty data push
Data Protection

Salt Edge invests in Sientia for loyalty data push

The tie-up could help brands target shoppers using consented banking data as open banking moves further into loyalty and advertising.

By Karen Joy Bacudo • 4 min read • Last month
2026 holiday predictions: The evolving customer journey
Digital Transformation

2026 holiday predictions: The evolving customer journey

Rising fraud, shipping costs and AI-driven shopping are set to squeeze retailers' margins this holiday season unless customer data improves.

By Edmund Ng • 4 min read • Last month
Custom Travel Solutions wins Silver for AI customer support
Digital Transformation

Custom Travel Solutions wins Silver for AI customer support

Its AI overhaul has cut quality review time by 80% and lifted customer sentiment 11% since 2023, as travel support volumes rose.

By Sofiah Nichole Salivio • 3 min read • Last month
Mastercard launches wallet tools as Apple opens NFC
Payment Technologies

Mastercard launches wallet tools as Apple opens NFC

Banks and fintechs may soon keep more payments inside their own apps, as Apple's wider NFC access loosens iPhone wallet restrictions.

By Karen Joy Bacudo • 4 min read • Last month
Hospitality POS shifts to connected self-service platforms
Software-as-a-Service

Hospitality POS shifts to connected self-service platforms

Operators could lift spend and speed service as hospitality payments move from fixed terminals to connected platforms across venues.

By Sofiah Nichole Salivio • 4 min read • Last month
AI leaders urge pragmatic adoption beyond the hype
Data Protection

AI leaders urge pragmatic adoption beyond the hype

Adoption is stalling where firms lack clean data, strong workflows and guardrails, raising risks in retail, healthcare and IT.

By Sean Mitchell • 4 min read • Last month
Visa refreshes Infinite cards for Asia Pacific affluent
Fintech

Visa refreshes Infinite cards for Asia Pacific affluent

Affluent cardholders in Asia Pacific will get more tailored travel and dining perks, as Visa splits its premium offering into three tiers.

By Karen Joy Bacudo • 3 min read • Last month

Stories from Other Regions

Loyalty programmes stories

B2Bpay links points to Luxury Escapes travel rewards
Fintech

B2Bpay links points to Luxury Escapes travel rewards

Australian businesses can now turn routine payments into holiday bookings, as B2Bpay adds Luxury Escapes redemptions to its points scheme.

By Karen Joy Bacudo • 4 min read • Last week
Eftpos NZ launches biometric Victa terminals in rollout
Data Protection

Eftpos NZ launches biometric Victa terminals in rollout

Retailers could soon use terminals for age checks and identity verification, as New Zealand gets an early taste of Verifone's biometric rollout.

By Karen Joy Bacudo • 4 min read • Last month
B2Bpay urges firms to rethink card payments before ban
Fintech

B2Bpay urges firms to rethink card payments before ban

Businesses may see credit card rewards shrink as the Reserve Bank of Australia's surcharge ban and lower fees prompt banks to trim offers.

By Joseph Gabriel Lagonsin • 4 min read • Last month
UK firms embed AI in workflows but keep human control
Data Protection

UK firms embed AI in workflows but keep human control

Most UK enterprises now see AI boosting productivity, but 78% are keeping human approval points and guardrails in place.

By Sofiah Nichole Salivio • 4 min read • Last month
Australians want local groceries, Shopfully survey finds
Customer Experience

Australians want local groceries, Shopfully survey finds

Price and convenience still shape Australian grocery baskets, despite nearly half of shoppers saying local suppliers matter most.

By Sean Mitchell • 4 min read • Last month
Australians join more loyalty schemes but use fewer
Customer Experience

Australians join more loyalty schemes but use fewer

Australian brands face a tougher loyalty market as 93% of consumers hold memberships, yet active use has fallen and relevance is lagging.

By Sean Mitchell • 4 min read • Last month