Knowledge Management Stories - Page 2

Global Stories

Knowledge Management stories

Software-as-a-Service

AI has not ended file chaos for workers, survey finds

Workers are losing 65 hours a year to file woes, even as heavy AI use leaves document handling frustratingly clunky.

By Joseph Gabriel Lagonsin • 5 min read • This month

Software-as-a-Service

SAP names Rachel Hunter ANZ Head of AI amid growing adoption

AI use in Australia and New Zealand is shifting from pilots to routine finance and marketing tasks, SAP said in a regional review.

By Mark Tarre • 4 min read • This month

Software-as-a-Service

Google links Looker to Gemini Enterprise for chat data

Employees can now query governed business metrics and documents in one chat, while Looker permissions still apply in Gemini Enterprise.

By Mark Tarre • 4 min read • This month

Digital Transformation

Orient launches meaning layer for enterprise AI systems

Businesses adopting AI agents face growing risks of outdated or disputed information, as Orient's platform aims to preserve context and evidence.

By Joseph Gabriel Lagonsin • 4 min read • This month

DevOps

Google named Forrester AI Platforms leader on strategy

Businesses weighing AI spending may see Google's Forrester ranking as a boost, with Gemini Enterprise aimed at uniting users, developers and IT teams.

By Sean Mitchell • 3 min read • This month

Manufacturing

Rinnai Australia cuts service times with Oracle AI

Customer enquiries are now being answered up to 35% faster as Rinnai Australia uses Oracle AI to ease pressure on its call centre.

By Joseph Gabriel Lagonsin • 3 min read • This month

Customer Relationship Management

Litera wins MarTech award for AI legal growth tool

The win spotlights rising pressure on law firms to prove AI can drive fee income, not just speed up internal work.

By Joseph Gabriel Lagonsin • 4 min read • This month

Software-as-a-Service

Ravical adds AI governance tools for accountancy firms

The update is designed to help firms verify tax advice against legislation, tighten governance and spot new revenue from existing clients.

By Karen Joy Bacudo • 4 min read • This month

Software-as-a-Service

Aziro launches CAWi to link enterprise systems securely

Disparate corporate data may become easier to use as the platform lets staff query and act across systems without moving sensitive records.

By Joseph Gabriel Lagonsin • 4 min read • This month

Software-as-a-Service

Workday study says AI tools cost workers a workday

Many Australian and New Zealand workers are losing nearly a full day a week reconciling AI outputs across disconnected systems, Workday found.

By Mark Tarre • 4 min read • This month

Software-as-a-Service

Nylon opens $20m seed round after Law Cyborg rebrand

The funding will help the Auckland legaltech expand in Britain and build its US product as it targets global incumbents.

By Sofiah Nichole Salivio • 4 min read • This month

Stories from Other Regions

Knowledge Management stories

Data Protection

NRC explores how AI could boost council services and decision-making

The review could identify quick wins for Northland residents, while weighing privacy, security and ethical risks before any rollout.

By Local Democracy Reporter • 3 min read • This month

Software-as-a-Service

Winston Taylor adopts Ctrl AI for employment disputes

Law firms handling high-volume workplace claims are under pressure to cut manual work while keeping lawyers in control of every decision.

By Mark Tarre • 4 min read • This month

Software-as-a-Service

Trimble launches Arc Agent to automate logistics workflows

Logistics back offices could cut time spent on emails and spreadsheets as the tool targets the manual tasks 70% of firms flag as a pain point.

By Joseph Gabriel Lagonsin • 4 min read • This month

Digital Transformation

TMX names Nick De Klerk to lead Global Centre of Excellence

Standardising its international projects, TMX will use a new AI-enabled platform to share expertise as it expands in the US and Europe.

By Mark Tarre • 3 min read • This month

Software-as-a-Service

Companies must adapt to rising AI costs, tech CEO says

Rising token-based charges and compliance risks are forcing firms to monitor AI agents more closely, Fusion5's chief executive says.

By RNZ • 5 min read • This month

Software-as-a-Service

SafetyCulture rebrands as Mitti in frontline software push

The shift reflects a bid to bundle operations software and insurance for 80,000 organisations as frontline work becomes more data-driven.

By Sean Mitchell • 5 min read • This month

Software-as-a-Service

BoardPro launches AI Minutes for board meeting drafts

Board secretaries could cut hours of post-meeting admin as the new drafting tool works from Zoom and Teams transcripts, with human approval still required.

By Joseph Gabriel Lagonsin • 4 min read • This month