Freshworks stories - Page 2
CleverTap appoints Anand Venkatraman as Chief operating officer
Tue, 26th Apr 2022
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saas
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microsoft
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akamai
CleverTap, a user retention platform, appoints Anand Venkatraman as COO, bringing his two decades of experience from Freshworks, Akamai, and Microsoft.
Freshworks enhances partner program, hires new channel VP
Thu, 10th Mar 2022
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cloud services
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partner programmes
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freshworks
Freshworks launches enhanced partner program, with Herv Danzelaud as VP global channel and alliances, to grow partner ecosystem.
77% of consumers will share data if their service is more personalised - Freshworks report
Wed, 25th Aug 2021
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crm
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martech
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digital marketing
Despite calls for better data privacy amongst businesses and their customers, it doesn’t mean that the data sharing game is over.
Australian consumers support local retailers following COVID-19 pandemic
Wed, 16th Jun 2021
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freshworks
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consumers
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delivery service
COVID-19 permanently changed Australian consumer behavior, with 93% planning to support companies that treat workers fairly, according to a study by Freshworks.
Freshworks named in fourth Magic Quadrant this year
Wed, 14th Oct 2020
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crm
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cx
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martech
Most recently, the company was named a Niche Player in the Magic Quadrant for IT Service Management Tools for its Freshservice solution.
'Old tech' may be holding back businesses & employees during COVID-19
Mon, 31st Aug 2020
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digital engagement
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online tools
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freshworks
92% of execs stress engagement, yet only 66% see 'highly engaged' staff, finds Harvard study on workforce loyalty.
Webinar: The role of technology in making (or breaking) employee engagement
Wed, 22nd Jul 2020
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digital engagement
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webinar
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freshworks
Employee engagement equals better productivity, loyalty, and customer satisfaction – and it’s critical to an organisation’s success.
What’s new in the CRM CEC Magic Quadrant
Tue, 16th Jun 2020
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crm
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bi
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big data
Vendors added and upgraded, alongside the old reliables in the 2020 Gartner Magic Quadrant for CRM Customer Engagement Center.
Millions wasted on poor knowledge management solutions
Mon, 14th Oct 2019
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big data
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bi
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contact centre
A survey by Ecosystm has revealed that businesses are spending over US$600,000 on average on solutions that are adding little to no value.
Freshworks expands local product hosting on Sydney data centre
Wed, 3rd Jul 2019
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colocation
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contact centre
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freshdesk
Launched in January last year, the Sydney data centre already hosts the popular Freshdesk and Freshservice products.
Freshworks enhances its AI-powered Omnibot
Mon, 29th Apr 2019
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ai
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bots
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freshworks
Freshworks launches AI-powered predictive engagement engine that provides proactive insights for sales and support teams.
Freshworks launches first APAC data center in Sydney
Tue, 23rd Jan 2018
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apac
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freshdesk
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freshworks
Freshworks opens its 1st APAC data centre in Sydney, bolstering security & privacy for Australian clients.
Freshworks launch messaging product for customer engagement
Mon, 25th Sep 2017
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cx
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martech
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messaging
The company says the solution provides a suite of website and in-product engagement capabilities, which help businesses capture more leads.
Freshworks makes new position to bring in ex Akamai managing director
Fri, 18th Aug 2017
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bi
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big data
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microsoft
Freshworks has announced the appointment of SIdharth Malik to the specially created position of chief revenue officer.
Freshworks acquires startup's chatbot-building platform
Mon, 24th Jul 2017
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contact centre
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martech
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chatbots
Joe Hukum’s technology is powered by a robust decision tree framework that automates sales, service, and support workflows, across various channels.