Digital Engagement stories

NICE's CXone MPower platform saw an 80% rise in automated customer interactions over Black Friday and Cyber Monday, reflecting a growing reliance on automation.

Freshworks has appointed Srinivasan Raghavan as Chief Product Officer to spearhead its product strategy, enhancing growth in AI and customer experience.

A recent ShipStation survey reveals UK consumers are shifting towards practical gifts for Christmas, with younger generations prioritising immediate utility.

This October marks Cybersecurity Awareness Month, highlighting younger Australians' struggles with online safety amid rising frustration and disengagement.

Cybercriminals exploit popular content platforms to launch sophisticated phishing attacks, targeting users in Singapore and the Asia-Pacific region.

Small and medium-sized UK businesses are losing around £93,000 annually due to misinformation, fake reviews, and inadequate search tools.

Seven West Media partners with Databricks to launch the Seven AI Factory, focusing on AI-driven insights to boost digital engagement and ad strategies.

A Kaspersky survey reveals 61% of consumers fear posthumous digital identity theft, highlighting ethical concerns and privacy issues in the digital age.

Deputy boosts HR suite with Shift Pulse+ upgrade, enhancing employee engagement and sentiment insights to tackle staffing and retention challenges.

CommBank’s app now includes Travel Booking and car buying services as it aims to enhance digital engagement among its 8.5 million active users.

SAS and The Kids Cancer Project extend their partnership by three years to enhance childhood cancer research in Australia through advanced analytics, significantly boosting donations and research investments.

Salesforce enhances Service Cloud with new features to unify data across digital channels, providing a seamless, personalised customer experience through their Einstein 1 Platform.

Australian businesses are increasingly concerned about customer churn, with 97% adopting AI to enhance customer experience, despite cybersecurity and cost worries.

Southern Cross Credit Union (SCCU) partners with global cloud communications firm, Vonage, enhancing their customer support system in Australia by employing Vonage Fusion's UCaaS and CCaaS solutions.

Integrating these trends into your digital CX this year is a strategic imperative to future-proof your brand and ensure success in the months ahead.

Justdial's How India Searched report reveals search activities in small towns overtook large cities as digitalisation bridges India's urban-rural divide.

Domo's 11th 'Data Never Sleeps' report reveals skyrocketing dynamics of online interaction, driven by innovation in entertainment and commerce.

Westcon-Comstor has expanded its online marketplace, PartnerCentral, to eight additional Asian markets, offering multi-vendor hybrid solutions.

NICE is set to acquire LiveVox, enhancing its CX services with integrated AI and proactive outreach capabilities.

Connecting Adobe Experience Cloud with Adobe Creative Cloud, the end-to-end solution, empowers brands to plan, produce, and deliver more content in less time.