Digital Engagement stories - Page 2
AUCloud appoints Rafe Berding as Chief Marketing Officer
Mon, 20th Mar 2023
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digital engagement
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australian government
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acsc
Australia's sovereign cloud provider, AUCloud, has appointed Rafe Berding as their new Chief Marketing Officer, responsible for the company's market strategy.
Edith Cowan University implements Boomi AtomSphere
Tue, 1st Nov 2022
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microsoft
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digital engagement
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microsoft azure
Edith Cowan University is using the Boomi AtomSphere Platform to improve data access and online engagement for staff and students.
Engaging technologies key to successful hybrid work environment
Thu, 7th Apr 2022
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martech
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hybrid & remote work
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digital engagement
Adobe's Future of Time Report 2022 shows that engaging technologies are key to a successful hybrid work environment.
COVID-19 era sees consumers calling for dynamic digital experiences
Tue, 16th Nov 2021
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uc
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martech
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digital entertainment
Half of consumers have increased their digital engagement with businesses during the pandemic, with video chat preference surging 300%, says Vonage research.
Digital experience can make or break brand relationships with customers
Fri, 23rd Jul 2021
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apps
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cisco
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digital engagement
Pandemic spikes digital service reliance; brands warned—flawless app experience now crucial for consumer loyalty.
'Old tech' may be holding back businesses & employees during COVID-19
Mon, 31st Aug 2020
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digital engagement
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online tools
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freshworks
92% of execs stress engagement, yet only 66% see 'highly engaged' staff, finds Harvard study on workforce loyalty.
Webinar: The role of technology in making (or breaking) employee engagement
Wed, 22nd Jul 2020
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digital engagement
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webinar
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freshworks
Employee engagement equals better productivity, loyalty, and customer satisfaction – and it’s critical to an organisation’s success.
SMBs getting better at digital engagement - Deloitte
Mon, 12th Aug 2019
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deloitte
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digital engagement
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smb
Australia's small businesses are excelling in digital engagement, with 55% reaching high or advanced levels, up from 39% in 2017, Deloitte reports.
Why humanising the customer experience is key to business success
Tue, 30th Apr 2019
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crm
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cx
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martech
Retailers in Australia must focus on delivering exceptional customer experiences in order to succeed in the competitive market.
Gartner’s four musts for digital customer service
Wed, 13th Feb 2019
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crm
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cx
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martech
Digital technologies and growing customer expectations mean service leaders must get the digital experience right, according to Gartner.
Why governments should invest in citizen engagement platforms
Mon, 20th Aug 2018
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government
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ict
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digital engagement
The Australian government is urged to invest in Citizen Engagement Platforms to close the digital gap, improve public trust, and streamline services.
Aussie software insights firm scores lucrative deal with Brazilian shopping centre group
Tue, 31st Jan 2017
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data analytics
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martech
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planning
Australian software insights company Skyfii has scored a five-year contract with a Brazilian shopping centre group.
The six steps to discovering the X factors in the employee experience
Thu, 20th Oct 2016
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digital engagement
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qualtrics
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candidates
Collecting feedback from employees at every stage of their interaction with the business can show the employee experience.
Is virtual reality ruining our society?
Wed, 17th Aug 2016
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ar, vr & metaverse
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digital engagement
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ar
Virtual Reality: Innovative or isolative? Debating if technological convenience may erode societal value in face-to-face interactions.
Exclusive: Qlik's Sharryn Napier talks employee empowerment through data analytics
Wed, 17th Aug 2016
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data analytics
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martech
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planning
Qlik's Sharryn Napier says companies need to promote data literacy in the workplace to keep up with technology.
'Digital experience' can make or break Kiwi customer satisfaction
Mon, 11th Jul 2016
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crm
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cx
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martech
Digital performance has been cited by SAP research as being the dealmaker or dealbreaker to an organisation's digital performance.
Employee engagement the secret to business success
Fri, 3rd Jun 2016
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data analytics
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martech
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planning
Investing in employee engagement is crucial for success, says survey by Qualtrics. Regular pulse surveys are key.
Finding a solution to the problem that's costing ANZ businesses billions
Tue, 31st May 2016
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customers
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digital engagement
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productivity
With 14.3 million people currently employed in ANZ, unnecessary admin tasks creates a potential $61bn opportunity cost annually to organisations.
Survey: Only 22% of Australian small businesses are digitally engaged
Mon, 4th Apr 2016
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martech
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digital engagement
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seo
Australian small businesses are missing their chance to use technology to grow their businesses according to a new survey.
Synchrony Global and WalkMe expand APAC partnership
Thu, 31st Mar 2016
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hcm
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partner programmes
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cloud services
Synchrony Global and WalkMe have partnered up with the aim of improving employee engagement by simplifying enterprise applications.