Customer Feedback stories
Avalara earns spot in G2's 2025 Best Software Awards
Yesterday
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cx
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erp
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ecommerce
Avalara has secured a place in G2's 2025 Best Software Awards, celebrated for the third time in the Best Accounting and Finance Products category.
Gen Z shopping trends reveal e-commerce preferences surge
Last month
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cx
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martech
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digital marketing
Sciative Solutions has revealed that 66% of Gen Z prefer online shopping, highlighting the importance of e-commerce, product quality, and customer reviews.
Linnworks unveils new partnerships & product updates
Last month
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cx
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martech
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commerce systems
Linnworks is unveiling new features on its Connected Commerce Ops platform at the upcoming Linnovation showcase, enhancing support for retailers facing market changes.
Networks down but trust up: How to communicate when outages hit
Last month
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cx
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martech
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customer service
When network outages occur, effective communication becomes crucial; organisations must act swiftly to reassure customers and preserve trust.
Sinch Mailjet enhances email marketing with AI updates
Last month
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cx
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martech
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ai
Sinch has unveiled major updates to its email marketing tool, Mailjet, including a new AI template generator and improved user experience features.
Employment Hero reaches AUD $250M in annual recurring revenue
Last month
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cx
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martech
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ai
Employment Hero has surpassed AUD $250 million in annualised recurring revenue, bolstering its mission to streamline employment processes for over 300,000 global businesses.
One NZ expands Satellite TXT service to Samsung devices
Fri, 31st Jan 2025
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uc
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cx
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martech
One NZ has launched its Satellite TXT service for Samsung Galaxy S25, S23, and S23 Ultra users, aiming to enhance connectivity in mobile blackspots.
Exclusive: Tanium’s Matt Quinn on automating endpoint management
Wed, 29th Jan 2025
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data analytics
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digital transformation
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cx
Matt Quinn, Chief Technology Officer at Tanium, champions the transformative potential of autonomous endpoint management, promising efficiency and cost savings for IT teams.
Dynatrace earns Customers' Choice in 2024 Gartner report
Tue, 28th Jan 2025
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digital transformation
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cx
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martech
Dynatrace has clinched the Customers' Choice title in the 2024 Gartner Peer Insights report for Observability Platforms, earning a stellar 4.6 out of 5 rating.
New Look partners with Medallia for customer insights
Fri, 24th Jan 2025
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it training
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data analytics
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digital transformation
New Look has joined forces with Medallia and Higher Oak to launch a comprehensive omnichannel customer experience programme, enhancing customer insights across all platforms.
Qlik named 2024 Customers' Choice for analytics platform
Wed, 15th Jan 2025
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data analytics
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cx
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martech
Qlik has been named a 2024 Gartner Peer Insights Customers' Choice for Analytics and Business Intelligence Platforms, highlighting its strong user satisfaction.
Jollibee partners with Qualtrics to boost customer experience
Wed, 8th Jan 2025
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cx
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martech
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qualtrics
Jollibee Group has partnered with Qualtrics in a multi-year deal to enhance customer experience across its brands by consolidating feedback from digital and in-store channels.
SentinelOne honoured as 2024 Gartner Customers' Choice
Tue, 7th Jan 2025
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endpoint protection
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cloud security
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cx
SentinelOne has been named a 2024 Gartner Peer Insights Customers' Choice for Cloud-Native Application Protection Platforms, receiving high praise from users.
G+D unveils BPS C evo to enhance cash-handling efficiency
Thu, 19th Dec 2024
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cx
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martech
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partner programmes
Giesecke+Devrient has unveiled the BPS C evo, a banknote processing system designed to enhance efficiency and security in cash operations.
Optimizely named leader in Forrester Wave for EO solutions
Thu, 19th Dec 2024
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cx
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martech
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personalisation
Optimizely has been named a leader in Forrester's Q4 2024 Wave report for Experience Optimisation Solutions, excelling in Strategy and Current Offering categories.
Australians increasingly turn to AI chatbots for holiday shopping
Wed, 18th Dec 2024
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crm
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cx
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martech
A new study reveals that nearly a third of Australian shoppers are embracing AI chatbots for holiday shopping, marking a shift in consumer behaviour.
Vectra AI named leader in 2024 IDC MarketScape report
Tue, 17th Dec 2024
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cloud security
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cx
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martech
Vectra AI has been named a leader in the IDC MarketScape: Worldwide Network Detection and Response 2024 Vendor Assessment, lauded for its AI-driven capabilities.
AUSIEX enhances engagement with NICE CXone integration
Tue, 26th Nov 2024
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data analytics
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digital transformation
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cx
AUSIEX has integrated the NICE CXone platform to boost customer engagement and operational efficiency, enhancing its services in the financial sector.
Exclusive: Smartsheet’s Miya McClain discusses expanding enterprise efficiency
Fri, 22nd Nov 2024
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saas
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devops
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cx
Miya McClain of Smartsheet highlights the importance of customer feedback in enhancing enterprise efficiency with new features like Collections and AI integration.
Thryv unveils AI tool to streamline review responses
Tue, 19th Nov 2024
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cx
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martech
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ai
Thryv has launched AI Review Response, an innovative tool aimed at helping small businesses manage online reviews conveniently across multiple platforms.