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Customer Feedback stories - Page 2

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Thryv unveils AI tool to streamline review responses
Tue, 19th Nov 2024
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cx
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martech
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ai
Thryv has launched AI Review Response, an innovative tool aimed at helping small businesses manage online reviews conveniently across multiple platforms.
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DeepL launches real-time speech translation products
Tue, 19th Nov 2024
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cx
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martech
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captions
DeepL has launched its voice translation solution, DeepL Voice, enabling real-time spoken translations for meetings and conversations across multiple languages.
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Exclusive: Farm Focus CEO highlights tech-driven transformation in farming
Wed, 13th Nov 2024
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digital transformation
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cx
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martech
As farmers face growing challenges, Farm Focus is embracing technology to lead a transformation in financial management for New Zealand’s agricultural sector.
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ADT Security announces re-entry into security guarding
Wed, 30th Oct 2024
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surveillance
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cx
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martech
ADT Security is re-entering the security guarding market, teaming up with Signature Security Group to launch innovative video guarding services across Australasia.
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Australian banks missing growth opportunity with SMEs
Wed, 30th Oct 2024
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cx
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martech
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customer service
A new report reveals Australian banks are missing out on opportunities with SMEs, as only 40% of customers feel positive about their banking providers.
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Brightcove expands AI Suite with text-to-video pilot
Wed, 30th Oct 2024
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hyperscale
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cx
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martech
Brightcove plans to launch an AI-Text-to-Video pilot in Q1 2025, enhancing content management with new features like automated thumbnail creation.
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BlackLine honoured with 2024 awards from TrustRadius & G2
Wed, 30th Oct 2024
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cx
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dei
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martech
BlackLine has garnered the 2024 TrustRadius 'Tech Cares' and 'Buyer's Choice' awards, along with G2's Best Accounting & Finance Software title, marking five years of recognition.
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Australian tech leaders face challenges in rapid evolution
Tue, 29th Oct 2024
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digital transformation
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cx
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martech
A KPMG report reveals 81% of Australian tech leaders struggle to keep pace with industry changes, affecting investment decisions and driving fears of falling behind.
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Symbio launches AI-based Scam Shield to tackle scam calls
Thu, 17th Oct 2024
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data analytics
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cx
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martech
Symbio Holdings has launched Scam Shield, an AI system designed to enhance scam detection in voice and messaging services, starting in Australia.
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Amplitude report reveals top products with 200% growth
Fri, 11th Oct 2024
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devops
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cx
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martech
Amplitude's 2024 Next Hottest Products Report reveals five leading products boasting over 200% growth through effective customer engagement strategies.
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Exclusive: Pronto Software CEO on AI innovations, growth
Fri, 11th Oct 2024
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data analytics
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cx
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martech
Pronto Software is set for significant growth, driven by AI innovations and a strong commitment to customer satisfaction, says CEO Chad Gates.
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Exclusive: How Partners Life is simplifying the journey to life insurance
Tue, 1st Oct 2024
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edutech
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digital transformation
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cx
Tim von Dadelszen at Partners Life is simplifying life insurance via digital innovation, making it more accessible for customers through the new Evince platform.
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Pure Storage named leader in Gartner Magic Quadrant 2024
Tue, 24th Sep 2024
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storage
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cx
For the eleventh consecutive year, Pure Storage has secured its spot as a Leader in the 2024 Gartner Magic Quadrant for Primary Storage Platforms, excelling in execution and vision.
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Microsoft boosts AI collaboration with Wave 2 of 365 Copilot
Wed, 18th Sep 2024
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cx
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martech
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ai
Microsoft unveils Wave 2 of Microsoft 365 Copilot, featuring Copilot Pages, Python in Excel, and automated agents to boost productivity and collaboration.
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Nuix unveils Cognitive AI for Discover platform enhancements
Fri, 6th Sep 2024
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cx
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martech
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ai
Nuix has launched Cognitive AI to boost its Discover platform's efficiency in document review, promising enhanced speed, accuracy, and cost savings.
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Enzoic boosts Active Directory security with new features
Fri, 23rd Aug 2024
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cx
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martech
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advanced persistent threat protection
Enzoic's updated Active Directory tool bolsters password security and eases IT workloads with continuous monitoring, detailed insights, and enhanced permissions.
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LogicMonitor named Visionary in Gartner Magic Quadrant 2024
Fri, 16th Aug 2024
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cx
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martech
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integration
LogicMonitor has been named a Visionary in the 2024 Gartner Magic Quadrant for Observability Platforms, highlighting its strides in innovation and hybrid observability solutions.
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Dynatrace named leader in 2024 Gartner Magic Quadrant
Thu, 15th Aug 2024
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cx
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martech
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apm
Dynatrace has been named a Leader in Gartner's 2024 Magic Quadrant for Observability Platforms, ranking highest for both Vision and Execution among 17 vendors.
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CI&T honoured in 2024 Gartner Peer Insights for software services
Wed, 14th Aug 2024
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digital transformation
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cx
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martech
CI&T has been lauded in the 2024 Gartner Peer Insights Voice of the Customer for Custom Software Development Services, achieving a 4.8/5 rating and 100% recommendation rate.
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Report reveals extensive use of AI in product research
Mon, 5th Aug 2024
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cx
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martech
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ai
A joint report by Survicate and Amplitude shows 65.2% of product professionals using AI in research, despite 39.7% concerned over data quality.