Customer engagement stories
X-PHY appoints Wayne Maw as US general manager
Last week
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data protection
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cx
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martech
X-PHY has appointed Wayne Maw as General Manager for the US, aiming to bolster its cybersecurity operations and customer engagement across North America.
Peter Alexander named new CMO at Barracuda Networks
Last week
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firewalls
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cx
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martech
Barracuda Networks has appointed Peter Alexander as Chief Marketing Officer to lead its market growth strategy and enhance cybersecurity solutions amid rising demand.
Petbarn introduces 'PetAds' media network for pet lovers
Last week
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cx
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martech
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digital marketing
Petbarn has launched 'PetAds', a dynamic retail media network aimed at Australia's 2.9 million pet owners, enhancing brand engagement through targeted campaigns.
Sitecore unveils over 250 AI-driven platform enhancements
Last week
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devops
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ecm
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cx
Sitecore has unveiled over 250 enhancements to its digital experience platform, empowering marketers with AI capabilities for personalised content creation.
Lifecycle launches Nexus App for MVNO customer management
Last week
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smartphones
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digital transformation
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cx
Lifecycle Software has unveiled its Nexus App, a mobile application designed to help Mobile Virtual Network Operators streamline operations and enhance customer engagement.
Nishant Arora named SVP of marketing at Netcore Cloud
Last week
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saas
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cx
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martech
Netcore Cloud has appointed Nishant Arora as Senior Vice President of Marketing to bolster its global strategies and enhance demand generation efforts.
Vorwerk launches Thermomix TM7 in Australia & New Zealand
Last week
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cx
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martech
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voice control
Vorwerk has unveiled the Thermomix TM7, a cutting-edge kitchen appliance featuring AI support and voice control, priced at AUD $2,649 and NZD $2,849.
Focus on human behaviour critical in 2025 security trends
Last week
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cx
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martech
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support
Gallagher Security's new report reveals that overlooking human behaviour in security solutions risks inefficiencies and missed technological potential.
SolarWinds honours top EMEA partners with 2025 awards
Last week
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digital transformation
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cx
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martech
SolarWinds has honoured its top EMEA partners with the 2025 Partner Awards, acknowledging those in the region driving innovation and growth.
Long wait times & vague answers frustrate UK customers
Last week
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cx
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martech
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ai
Research by Cirrus reveals long wait times and vague responses in UK customer service provoke discontent, with older customers demanding faster resolutions.
Networks down but trust up: How to communicate when outages hit
Last week
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cx
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martech
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customer service
When network outages occur, effective communication becomes crucial; organisations must act swiftly to reassure customers and preserve trust.
How purpose-built AI transforms CX strategies
Last week
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cx
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martech
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partner programmes
Advanced AI technology is revolutionising customer experience strategies, enabling organisations to tailor services and boost efficiency in competitive markets.
Qsic secures USD $25m to expand AI audio platform and enter new markets
This month
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cx
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martech
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genai
Qsic has raised USD $25 million in Series B funding to enhance its AI-driven audio platform, aiming to expand its retail operations and boost its market presence.
Cloudinary launches 3D platform to boost e-commerce sales
This month
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cx
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martech
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ecommerce
Cloudinary has launched Cloudinary 3D, a new platform designed to help e-commerce brands enhance product presentation through immersive 3D and AR experiences.
UK CEOs remain optimistic despite global challenges
This month
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digital transformation
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cx
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martech
UK business confidence rises, with 82% of CEOs optimistic about the year ahead despite challenges, according to a new survey by EY-Parthenon.
Mark O’Donnell joins Discovery for SAP tech expansion
This month
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cx
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martech
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hcm
Discovery Consulting has appointed Mark O'Donnell to lead its expansion into SAP technology, enhancing its Qualtrics employee experience offerings.
Claroty wins 2025 Best in KLAS for Healthcare IoT security
This month
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cx
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martech
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physical security
Claroty has been named Best in KLAS for Healthcare IoT Security for its xDome solution, achieving top performance for the fifth consecutive year.
Unlocking the power of speech to humanise AI-driven customer experiences
This month
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cx
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martech
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personalisation
Recent advancements in conversational AI are transforming customer experiences, as brands embrace AI to foster deeper relationships and enhance engagement.
Braze strengthens ANZ presence with data centre, HQ launch
This month
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digital transformation
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hyperscale
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cx
Braze has unveiled plans for new strategic investments in Australia and New Zealand, including a data centre in Sydney and a local headquarters, enhancing its regional presence.
69% of UK consumers lack loyalty to CP brands, study finds
This month
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cx
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martech
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loyalty programmes
New research reveals that 69% of UK consumers feel no loyalty to any brand, posing significant challenges for consumer product companies in retaining customers.