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Amperity launches AI tools for real-time customer action
Customer Experience

Amperity launches AI tools for real-time customer action

Amperity adds AI assistants and live customer data tools to help brands act during website visits, basket abandonments and other interactions.

By Sean Mitchell • 4 min read • 3 days ago
Twilio launches tools for human & AI conversations
Unified Communications

Twilio launches tools for human & AI conversations

Twilio expands platform with persistent conversation tools as it seeks to unify human agents and AI across customer service and sales.

By Joseph Gabriel Lagonsin • 5 min read • 4 days ago
Adobe completes Semrush deal to boost AI search tools
Digital Transformation

Adobe completes Semrush deal to boost AI search tools

Adobe completes Semrush acquisition to widen its customer experience suite with SEO and AI visibility tools for brands.

By Sean Mitchell • 5 min read • 4 days ago
TD Insurance launches first AI chatbot for clients
Unified Communications

TD Insurance launches first AI chatbot for clients

TD Insurance rolls out client-facing AI chatbot for home and auto queries, aiming to speed answers and widen digital service access.

By Joseph Gabriel Lagonsin • 4 min read • 6 days ago
Infobip & TGR Haas launch AI fan companion RaceMate
Customer Relationship Management

Infobip & TGR Haas launch AI fan companion RaceMate

Infobip and TGR Haas F1 Team launch RaceMate AI companion to give fans live race data, quizzes and merch access in messaging apps.

By Sean Mitchell • 3 min read • 6 days ago
RingCentral adds RCS, AI & Teams tools for business
Unified Communications

RingCentral adds RCS, AI & Teams tools for business

RingCentral rolls out verified RCS texts, broader SMS coverage and AI Receptionist tools, while adding richer customer engagement in Microsoft Teams.

By Sean Mitchell • 5 min read • 6 days ago
Salesforce launches Agentforce Operations for back office
Software-as-a-Service

Salesforce launches Agentforce Operations for back office

Salesforce says its new AI software can halve back-office cycle times and automate finance, compliance and supply chain workflows across business systems.

By Catherine Knowles • 4 min read • Last week
Tech Mahindra acquires Avant to boost payments platforms
Digital Transformation

Tech Mahindra acquires Avant to boost payments platforms

Tech Mahindra buys Avant to expand payments and wealth technology, targeting North American banks modernising systems and tightening compliance.

By Catherine Knowles • 4 min read • Last week
Cata raises USD $5.3 million to expand branded apps
Software-as-a-Service

Cata raises USD $5.3 million to expand branded apps

Singapore startup Cata secures USD $5.3 million seed funding led by Portage to speed product development and launch in Germany.

By Mark Tarre • 4 min read • Last week
Backbase named Forrester leader & customer favourite
Software-as-a-Service

Backbase named Forrester leader & customer favourite

Backbase wins Forrester Leader status and customer favourite as its AI-native Banking OS gains traction with more than 120 banks worldwide.

By Shannon Williams • 4 min read • Last week

Stories from Other Regions

Customer engagement stories

FICO urges UK lenders to use AI in collections for payments
Customer Experience

FICO urges UK lenders to use AI in collections for payments

FICO says UK lenders should use AI in collections as missed card payments and balances rise, adding pressure to manual recovery teams.

By Sofiah Nichole Salivio • 4 min read • 5 days ago
Your solar system has an app Now - and it knows more than you think
Data Analytics

Your solar system has an app Now - and it knows more than you think

Solar monitoring apps are quietly becoming the brain of Australian homes, using weather, tariffs and AI to cut bills and spot faults.

By Lovan • 8 min read • 5 days ago
Constructor wins retail company of year for second time
Customer Experience

Constructor wins retail company of year for second time

Constructor wins Retail Company of the Year for a second year as its AI Product Insights Agent also takes silver in American Business Awards.

By Joseph Gabriel Lagonsin • 3 min read • 6 days ago
Millennials trust AI more than Gen Z, survey finds
Customer Experience

Millennials trust AI more than Gen Z, survey finds

Australian Millennials trust and use AI more than Gen Z, a survey of 1,200 people found, with visible sources boosting confidence.

By Sofiah Nichole Salivio • 4 min read • 6 days ago
Paytronix launches Rewards Hub for loyalty customers
DevOps

Paytronix launches Rewards Hub for loyalty customers

Paytronix rolls out Rewards Hub to existing loyalty customers, giving marketers self-service control over rewards, promotions and real-time performance data.

By Karen Joy Bacudo • 4 min read • 6 days ago
BT urges analogue landline users to switch to digital
Customer Experience

BT urges analogue landline users to switch to digital

BT, with broadcaster Clare Balding, launches a campaign urging analogue landline users to switch before the UK's January 2027 digital switchover.

By Sofiah Nichole Salivio • 4 min read • Last week
6 digital marketing tools founders use to scale smarter
Data Analytics

6 digital marketing tools founders use to scale smarter

Founders can stretch budgets and sharpen campaigns with six affordable digital marketing platforms, from email automation to skills training.

By Darian Kovacs • 10 min read • Last week
Turning practical AI use cases into measurable impact
Unified Communications

Turning practical AI use cases into measurable impact

AI is cutting contact-centre admin, spotting demand spikes and guiding agents in real time, helping firms lift service without losing the human touch.

By Richard Hall • 4 min read • Last week