Trust stories
Gallagher & ADT mark 25 years of trusted partnership
Last week
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physical security
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collaboration
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adt
Gallagher Security and ADT celebrate a quarter-century of partnership, showcasing their successful collaboration in the Australian security sector.
Focus on human behaviour critical in 2025 security trends
Last week
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cx
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martech
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support
Gallagher Security's new report reveals that overlooking human behaviour in security solutions risks inefficiencies and missed technological potential.
LRN report reveals gaps in global ethics programmes
Last week
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risk & compliance
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ai
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collaboration
LRN Corporation has unveiled its 2025 Ethics and Compliance Program Effectiveness Report, revealing significant discrepancies in global compliance efforts.
Loop & Global-e partner to simplify global returns
This month
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cx
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martech
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commerce systems
Loop has teamed up with Global-e to streamline cross-border returns for Shopify brands, aiming to boost international operations and enhance customer trust.
AI summit in Paris focuses on ethics & sustainability
This month
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physical security
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genai
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ai
As the Paris AI Action Summit begins, leaders discuss the ethical deployment of AI, focusing on sustainability, transparency, and the protection of creators' rights.
Unlocking the power of speech to humanise AI-driven customer experiences
This month
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cx
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martech
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personalisation
Recent advancements in conversational AI are transforming customer experiences, as brands embrace AI to foster deeper relationships and enhance engagement.
Applied Labs secures USD $4.2 million to boost AI solutions
Last month
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data analytics
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digital transformation
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ai
Applied Labs has secured USD $4.2 million in funding to enhance AI solutions, aiming to improve business operations and customer support reliability.
Aussies wary of friendships with their bosses, survey finds
Last month
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transparency
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millennials
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gen z
A recent survey reveals that 70% of Australians prefer keeping professional boundaries, with only 20% describing friendly ties with their bosses.
Workers cautious about AI despite increased utilisation
Last month
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saas
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ai
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productivity
A recent Pegasystems study reveals that while 58% of US and UK workers embrace agentic AI for boosting productivity, significant concerns over its quality and trustworthiness persist.
Zendesk exploit allows phishing scams, CloudSEK reports
Last month
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endpoint protection
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phishing
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email security
CloudSEK's latest report reveals how cybercriminals exploit Zendesk's subdomain feature to create convincing phishing scams, risking brand trust and security.
Teranode Group launched to lead blockchain innovation
Last month
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martech
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physical security
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cisco
The Teranode Group has officially launched to spearhead blockchain innovation, uniting industry expertise to deliver scalable, cost-effective solutions.
Responsible AI starts with transparency
Fri, 20th Dec 2024
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hyperscale
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dc
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data privacy
Enterprise AI is hampered by a lack of transparency, as firms struggle to trust models that don't explain their outcomes before competitors leap ahead.
APDI consortium launched to tackle Asia-Pacific identity issues
Thu, 19th Dec 2024
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physical security
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genai
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ai
The Asia Pacific Digital Identity Consortium launched in Hakone, Japan, aiming to enhance digital identity solutions for 4.78 billion people across 36 nations.
Ripple launches RLUSD stablecoin on major exchanges
Tue, 17th Dec 2024
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cryptocurrency
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blockchain
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transparency
Ripple has launched its stablecoin, Ripple USD (RLUSD), on major exchanges, aiming to enhance global payments with regulatory compliance and transparency.
Loop acquires Wonderment to boost eCommerce operations
Mon, 16th Dec 2024
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data analytics
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cx
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martech
Loop has acquired Wonderment to improve eCommerce operations, offering Shopify merchants enhanced order tracking and returns management tools.
Australian report shows shift to AI in customer service
Mon, 9th Dec 2024
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uc
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ai
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ai agents
Kore.ai's latest reports reveal Australians are embracing AI in customer service, prioritising advanced technology over pay and valuing efficiency and accuracy.
ExpressVPN launches dedicated IP service with privacy focus
Wed, 4th Dec 2024
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cloud security
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data privacy
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cloud services
ExpressVPN has launched its dedicated IP solution, providing users with unique static IPs while enhancing privacy and security in online activities.
Creating seamless borrower journeys: The automation revolution in customer experience
Wed, 4th Dec 2024
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data analytics
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digital transformation
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cx
The lending sector is undergoing a transformation as automation enhances borrower journeys, enabling quicker decisions and personalised experiences like never before.
Trust & AI in shopping: New Zealand consumers' views
Mon, 2nd Dec 2024
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martech
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cdp
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data privacy
Salesforce's report reveals New Zealand consumers are increasingly willing to embrace AI in shopping, despite a sharp decline in trust towards companies.
AI's dual role in future cybersecurity: threat & ally
Thu, 28th Nov 2024
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malware
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firewalls
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data protection
As we approach 2025, experts warn that advancing AI could escalate cybercrime, necessitating a shift towards rigorous verification in security measures.