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Short Message Service (SMS) Stories - Page 2

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Twilio recognised as leader in IDC MarketScape for CDP 2024
Customer Experience

Twilio recognised as leader in IDC MarketScape for CDP 2024

Twilio has been named a leader in the IDC MarketScape for Worldwide Customer Data Platforms for B2C users for 2024-2025, highlighting its innovative solutions.

By Catherine Knowles • 3 min read • Fri, 13th Dec 2024
Sinch reveals insights on 2024 Black Friday shopping trends
Customer Experience

Sinch reveals insights on 2024 Black Friday shopping trends

Sinch reports that Black Friday and Cyber Monday generated USD $118.2 billion in November 2024, highlighting consumer demand for personalised, omnichannel engagement.

By Shannon Williams • 3 min read • Thu, 12th Dec 2024
Sinch predicts personalised, secure shopping trends for 2024
Customer Experience

Sinch predicts personalised, secure shopping trends for 2024

Sinch predicts that 2024's Black Friday and Cyber Monday will see a surge in personalised and secure communication strategies to enhance shopper engagement.

By Catherine Knowles • 3 min read • Thu, 28th Nov 2024
Skylo & Deutsche Telekom trial SMS over satellite in EU
Internet of Things

Skylo & Deutsche Telekom trial SMS over satellite in EU

Skylo has joined forces with Deutsche Telekom and Qualcomm to successfully trial SMS over a GEO satellite, enhancing connectivity in remote European areas.

By Sean Mitchell • 3 min read • Wed, 27th Nov 2024
Babeltext transforms global messaging with 135-language tool
EduTech

Babeltext transforms global messaging with 135-language tool

Babeltext's multilingual chat platform revolutionises business communication, translating messages across 135 languages into English for seamless customer engagement.

By Catherine Knowles • 3 min read • Fri, 22nd Nov 2024
Sinch achieves milestone with 1 billion RCS messages sent
Customer Experience

Sinch achieves milestone with 1 billion RCS messages sent

Sinch has surpassed 1 billion Rich Communication Services messages delivered globally in 2024, heralding a new era in business messaging.

By Sean Mitchell • 2 min read • Thu, 21st Nov 2024
Kudosity launches RCS beta testing in the Asia Pacific
Data Protection

Kudosity launches RCS beta testing in the Asia Pacific

Kudosity has launched beta testing for Rich Communication Services in the Asia Pacific, inviting businesses to enhance customer engagement through innovative messaging.

By Sean Mitchell • 3 min read • Mon, 18th Nov 2024
Mitel & Talkative enhance AI capabilities in call centres
Customer Experience

Mitel & Talkative enhance AI capabilities in call centres

Mitel has partnered with Talkative to enhance its contact centre solutions through AI, aiming to improve customer interactions and operational efficiency.

By Catherine Knowles • 3 min read • Fri, 15th Nov 2024
Chronos Agency partners with HubSpot to expand ANZ services
Customer Relationship Management

Chronos Agency partners with HubSpot to expand ANZ services

Chronos Agency teams up with HubSpot to expand services in ANZ, marking a significant growth into new industries beyond ecommerce and boosting regional presence.

By Melania Watson • 3 min read • Tue, 24th Sep 2024
Proofpoint launches AI-driven Digital Communications Governance solution
Unified Communications

Proofpoint launches AI-driven Digital Communications Governance solution

Proofpoint launches its new Digital Communications Governance solution, promising AI-driven insights and robust compliance for organisations across major digital channels.

By Shannon Williams • 3 min read • Thu, 5th Sep 2024
Zendesk launches Relay to enhance customer communications
Customer Experience

Zendesk launches Relay to enhance customer communications

Zendesk ANZ launches Relay to help businesses send proactive, personalised messages via WhatsApp and SMS, enhancing customer service and boosting sales.

By Catherine Knowles • 3 min read • Tue, 3rd Sep 2024
Salesforce to launch autonomous AI agents for sales teams in October
Marketing Technologies

Salesforce to launch autonomous AI agents for sales teams in October

Salesforce has unveiled new AI sales tools: Einstein SDR Agent and Sales Coach Agent. Launching in October, these agents aim to boost sales efficiency.

By Catherine Knowles • 3 min read • Tue, 27th Aug 2024
Zendesk launches Relay to enhance outbound communication
Customer Experience

Zendesk launches Relay to enhance outbound communication

Zendesk has launched Relay, a new app to boost outbound communication via WhatsApp and SMS, in partnership with Meta.

By Shannon Williams • 3 min read • Thu, 22nd Aug 2024

Stories from Other Regions

Short Message Service (SMS) stories

Mobilise & Gist Mobile launch new travel eSIM service
Unified Communications

Mobilise & Gist Mobile launch new travel eSIM service

Mobilise and Gist Mobile unveil a travel eSIM service, providing global data plans and virtual numbers across 180 countries without roaming fees.

By Melania Watson • 2 min read • Tue, 19th Nov 2024
3G shutdown in Australia: Real consequences or overblown concerns?
Internet of Things

3G shutdown in Australia: Real consequences or overblown concerns?

As Australia delays its 3G network shutdown, debates arise over whether concerns about the switch-off are justified or exaggerated amid the transition.

By Dr Mohamed Nadder Hamdy • 4 min read • Mon, 21st Oct 2024
MoEngage launches platform for Australian financial services
Fintech

MoEngage launches platform for Australian financial services

MoEngage launches a new platform in Australia, aimed at helping financial institutions tackle inefficiencies and deliver personalised customer experiences in real time.

By Kaleah Salmon • 3 min read • Tue, 9th Jul 2024
MoEngage partnership boosts NOVA app activity & listener time
Data Analytics

MoEngage partnership boosts NOVA app activity & listener time

MoEngage's partnership with NOVA Entertainment has boosted mobile app activity by 17% and in-app listening by 5%, enhancing user engagement through AI and analytics.

By Catherine Knowles • 3 min read • Mon, 8th Jul 2024