Short Message Service (SMS) stories
Twilio recognised as leader in IDC MarketScape for CDP 2024
This month
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cx
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martech
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cdp
Twilio has been named a leader in the IDC MarketScape for Worldwide Customer Data Platforms for B2C users for 2024-2025, highlighting its innovative solutions.
Sinch reveals insights on 2024 Black Friday shopping trends
This month
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cx
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martech
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whatsapp
Sinch reports that Black Friday and Cyber Monday generated USD $118.2 billion in November 2024, highlighting consumer demand for personalised, omnichannel engagement.
Sinch predicts personalised, secure shopping trends for 2024
Last month
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cx
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martech
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personalisation
Sinch predicts that 2024's Black Friday and Cyber Monday will see a surge in personalised and secure communication strategies to enhance shopper engagement.
Skylo & Deutsche Telekom trial SMS over satellite in EU
Last month
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iot
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sms
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qualcomm
Skylo has joined forces with Deutsche Telekom and Qualcomm to successfully trial SMS over a GEO satellite, enhancing connectivity in remote European areas.
Babeltext transforms global messaging with 135-language tool
Last month
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edutech
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cx
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martech
Babeltext's multilingual chat platform revolutionises business communication, translating messages across 135 languages into English for seamless customer engagement.
Sinch achieves milestone with 1 billion RCS messages sent
Last month
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smartphones
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cx
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martech
Sinch has surpassed 1 billion Rich Communication Services messages delivered globally in 2024, heralding a new era in business messaging.
Mobilise & Gist Mobile launch new travel eSIM service
Last month
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uc
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telco
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sms
Mobilise and Gist Mobile unveil a travel eSIM service, providing global data plans and virtual numbers across 180 countries without roaming fees.
Kudosity launches RCS beta testing in the Asia Pacific
Last month
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smartphones
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data protection
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cx
Kudosity has launched beta testing for Rich Communication Services in the Asia Pacific, inviting businesses to enhance customer engagement through innovative messaging.
Mitel & Talkative enhance AI capabilities in call centres
Last month
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cx
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martech
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omnichannel
Mitel has partnered with Talkative to enhance its contact centre solutions through AI, aiming to improve customer interactions and operational efficiency.
3G shutdown in Australia: Real consequences or overblown concerns?
Mon, 21st Oct 2024
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iot
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sms
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connectivity
As Australia delays its 3G network shutdown, debates arise over whether concerns about the switch-off are justified or exaggerated amid the transition.
Chronos Agency partners with HubSpot to expand ANZ services
Tue, 24th Sep 2024
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crm
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cx
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martech
Chronos Agency teams up with HubSpot to expand services in ANZ, marking a significant growth into new industries beyond ecommerce and boosting regional presence.
Proofpoint launches AI-driven Digital Communications Governance solution
Thu, 5th Sep 2024
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uc
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data privacy
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ai
Proofpoint launches its new Digital Communications Governance solution, promising AI-driven insights and robust compliance for organisations across major digital channels.
Zendesk launches Relay to enhance customer communications
Tue, 3rd Sep 2024
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cx
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martech
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personalisation
Zendesk ANZ launches Relay to help businesses send proactive, personalised messages via WhatsApp and SMS, enhancing customer service and boosting sales.
Salesforce to launch autonomous AI agents for sales teams in October
Tue, 27th Aug 2024
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martech
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cdp
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ai
Salesforce has unveiled new AI sales tools: Einstein SDR Agent and Sales Coach Agent. Launching in October, these agents aim to boost sales efficiency.
Zendesk launches Relay to enhance outbound communication
Thu, 22nd Aug 2024
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cx
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martech
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whatsapp
Zendesk has launched Relay, a new app to boost outbound communication via WhatsApp and SMS, in partnership with Meta.
MoEngage launches platform for Australian financial services
Tue, 9th Jul 2024
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fintech
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cx
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martech
MoEngage launches a new platform in Australia, aimed at helping financial institutions tackle inefficiencies and deliver personalised customer experiences in real time.
MoEngage partnership boosts NOVA app activity & listener time
Mon, 8th Jul 2024
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data analytics
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ai
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software development
MoEngage's partnership with NOVA Entertainment has boosted mobile app activity by 17% and in-app listening by 5%, enhancing user engagement through AI and analytics.
Singapore to unify SMS Sender ID for government messages
Tue, 18th Jun 2024
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email security
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government
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scams
Singapore will introduce a unified SMS Sender ID, gov.sg, for all government messages by 1 July 2024, to enhance communication security and public trust.
Apple unveils major privacy updates with Private Cloud Compute
Tue, 11th Jun 2024
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encryption
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data privacy
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personal computing devices
Apple unveils major privacy advancements with Private Cloud Compute, fortified Apple Intelligence, and enhanced user control in iOS 18, iPadOS 18, and macOS Sequoia.
ACMA issues alert on rising loyalty points scam SMSs
Wed, 15th May 2024
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cx
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martech
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email security
ACMA warns of a surge in loyalty points scam SMSs, urges vigilance. Telstra blocked 11 million scam texts monthly but seeks public help to curb threats.