Outsourcing stories
The concept of the Division of Labour introduced by economics philosopher Adam Smith underpins the modern notion of outsourcing. This describes the allocation of specialist tasks to outside experts capable of doing the job better, while potentially reducing costs and allowing the contractor to focus on core business.
IT services are often outsourced to Managed Services Providers, but anything from data entry to server management can be outsourced to the wide range of specialists available today.
IT services are often outsourced to Managed Services Providers, but anything from data entry to server management can be outsourced to the wide range of specialists available today.
Kiwi firm Orb360 enters Australian market via India model
Yesterday
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blockchain
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sustainability
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outsourcing
New Zealand firm Orb360 is set to enter the Australian market, employing a unique model that pairs Kiwi accountants with counterparts in India.
Survey finds strengthened CFO-CIO ties boost business outcome
Yesterday
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saas
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erp
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ai
A new survey reveals that over 86% of CFOs and CIOs in EMEA report stronger ties, with 43% linking this to enhanced business outcomes.
Outsourcing AML: Five key factors for financial firms
2 days ago
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outsourcing
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financial institutions
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aml
EFI advises financial institutions on five key considerations for outsourcing AML operations amid rising regulatory pressures and operational costs.
UK businesses increasingly outsourcing cybersecurity
Last week
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data protection
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soc
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data privacy
A survey reveals 52% of UK firms outsource cybersecurity, with 28% planning to do so, driven by a skilled workforce gap and regulatory compliance needs.
Contact centres in 2025: Balancing AI with human empathy
Last week
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uc
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cx
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martech
The contact centre industry is poised for transformation in 2025, with a predicted rise in demand for human interaction as consumer preferences shift.
SolarWinds survey reveals widening IT skills gap concerns
This month
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it industry
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outsourcing
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solarwinds
A recent SolarWinds survey reveals 41% of IT professionals are struggling to find qualified candidates, highlighting a significant skills gap in the industry.
Geopolitical disruptions & AI reshape global trade
Last month
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risk & compliance
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ai
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outsourcing
A new report by Customs Support Group reveals that geopolitical disruptions and AI challenges are severely impacting international trade operations.
AI transforms Australian accounting with 99.6% adoption
Last month
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digital transformation
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blockchain
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financial systems
New research reveals 79% of Australian accountants see outsourcing as essential for growth, while 99.6% have embraced AI in their practices.
ProHance report reveals productivity divergence across sectors
Tue, 3rd Sep 2024
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supply chain & logistics
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healthtech
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productivity
ProHance's Global Productivity Benchmarking Report reveals stark productivity trends, with non-tech sectors seeing a 6% rise, contrasting tech's 4% decline.
Hexnode partners with Wordtext Systems to expand in Philippines
Thu, 1st Aug 2024
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iot
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edr
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personal computing devices
Hexnode partners with Wordtext Systems to bolster distribution of its UEM solutions in the Philippines, tapping into the region's BPO and IT infrastructure.
The six big challenges facing Australian MSPs in 2024
Thu, 20th Jun 2024
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firewalls
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digital transformation
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hyperscale
Australian managed service providers (MSPs) are grappling with AI integration, cybersecurity threats, compliance, and competition while looking to vendors for support in 2024.
D2L unveils add-on solution to enhance corporate learning
Thu, 30th May 2024
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edutech
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it training
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collaboration
D2L Link is launched in Australia and New Zealand, a tool for corporate learning system integration, automating tasks and enhancing data accuracy.
Enhance the human connection in IT support services with AI
Thu, 9th May 2024
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data privacy
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ai
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outsourcing
Harmonising AI with human expertise, IT support services are enhancing customer experience while meeting the challenges of a rapidly evolving digital landscape.
IT By Design opens expansive Philippines headquarters in Bonifacio Global City
Thu, 9th May 2024
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ai
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cybersecurity
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software development
IT By Design (ITBD) expands its Southeast Asia presence with new Philippines headquarters, aiming to create 250 jobs in response to industry demand for low-cost, top-tier talent.
Are we really using our Human Resources data properly?
Thu, 2nd May 2024
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hcm
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outsourcing
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payroll systems
A lot of firms grapple with optimising data use amidst HR challenges, risking invaluable insights and modern efficiencies.
Firms outsource new email security measures implementation
Thu, 25th Apr 2024
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phishing
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email security
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risk & compliance
Most firms struggle with email security protocols rolled out by Google and Yahoo, with over half opting to outsource compliance measures.
IT leaders leaning on outsourcing for DMARC implementation
Thu, 25th Apr 2024
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phishing
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advanced persistent threat protection
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email security
Majority of IT decision-makers lacking resources and expertise to implement DMARC email authentication protocol prefer outsourcing.
AI translation services save global businesses millions, study shows
Thu, 18th Apr 2024
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ai
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outsourcing
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study
An independent Forrester Consulting study reveals AI translation service, DeepL, can boost efficiency and save millions for global organisations, highlighting the strategic importance of translation in business growth.
Infinigate Group appoints Marcus Meloni as new CEO Europe
Wed, 3rd Apr 2024
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outsourcing
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bpo
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infinigate
Marcus Meloni, with over 25 years of leadership experience, has been appointed as the new CEO Europe of the Infinigate Group, a leading name in cloud and cybersecurity solutions.
Using data to improve the management of contingent workforces
Wed, 20th Mar 2024
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hybrid & remote work
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management
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productivity
Businesses are harnessing data to optimise the management of their contingent workforces, a trend invigorated by the remote work shift during the pandemic.