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Customer Science launches AI Accelerator for call centres
Last week
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uc
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digital transformation
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fintech
Customer Science Group has launched an AI Accelerator Program, aiming to help contact centres effectively implement AI and enhance customer experiences.
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Exclusive: Celonis expands ANZ footprint with bold growth plans
Last month
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cx
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martech
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ai
Celonis is expanding its presence in Australia and New Zealand, aiming for growth and partnerships while targeting the broader Asia-Pacific market.
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SAP SuccessFactors HR CONNECT 2024: An Exploration of AI and HR Innovation
Mon, 16th Sep 2024
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hcm
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ai
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sap
SAP SuccessFactors HR CONNECT 2024 concluded in Sydney. It brought together over 500 HR and technology professionals to explore the latest advancements in artificial intelligence and HR strategies.
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Vodafone's network expansion to cover 98.4% of Australia
Fri, 6th Sep 2024
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customers
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optus
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vodafone
The ACCC has greenlit Vodafone's regional network sharing deal, set to expand coverage from 96% to 98.4% of Australians and double its geographical reach by 2025.
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Optus saves Australians USD $250 million with Call Stop feature
Wed, 28th Aug 2024
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phishing
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email security
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ai
Optus's Call Stop saved Australians an estimated USD $250 million from scams, blocking 23 million calls and 36 million SMS last quarter in a major anti-fraud initiative.
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Optus teams with Devo for new managed threat monitoring service
Sun, 11th Aug 2024
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siem
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it automation
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ueba
Optus, partnering with Devo Technology, launches a new Managed Threat Monitoring Service to bolster cybersecurity for enterprise clients using AI and real-time analytics.
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Optus technology enhances rural healthcare with 50% fewer complaints
Thu, 25th Jul 2024
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wearables
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network infrastructure
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ai
Complaints about poor coverage in rural Australia have halved since Catholic Healthcare switched to the Optus network, highlighting technology's role in health and aged care.
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Hoyts transforms cinema experience with Optus SD-WAN solution
Thu, 25th Jul 2024
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optus
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hoyts
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sd-wan
HOYTS Group, in partnership with Optus, has revamped its cinema experience with Cisco Catalyst SD-WAN, enhancing operations across 59 locations.
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Leap Telecommunications' Matthew Enger wins big at 2024 ACOMM
Fri, 19th Jul 2024
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smartphones
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uc
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hyperscale
Matthew Enger of Leap Telecommunications has been named Communications Ambassador 2024 at the ACOMM Awards in Sydney.
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Act now: AMTA warns Aussies to upgrade before 3G shutdown
Thu, 18th Jul 2024
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uc
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5g & beyond
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wireless networks
Australians urged to upgrade 3G devices within six weeks as Telstra and Optus prepare to shut down their 3G networks, impacting emergency call capability.
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Optus teams up with Cisco to boost network security & protection
Fri, 5th Jul 2024
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saas
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firewalls
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data protection
Optus and Cisco have entered a multi-year partnership to enhance network security and data protection for Optus business customers, addressing vulnerabilities in hybrid work environments.
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Exclusive: Why creating phishing-resistant users is key to cybersecurity
Thu, 4th Jul 2024
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edutech
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mfa
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phishing
Yubico's Jeff Schomburgk has discussed the critical rise of phishing-resistant authentication and its pivotal role in shaping the future of cybersecurity.
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AMTA launches tool to ensure mobile viability post 3G shutdown
Thu, 27th Jun 2024
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telstra
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optus
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recycling
The Australian Mobile Telecommunications Association unveils Check my Device, a tool helping Australians ensure mobile device support post-3G shutdown for emergency calls.
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Gallagher Security appoints new digital & brand leaders
Thu, 20th Jun 2024
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digital entertainment
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spotify
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customers
Gallagher Security appoints Tom Harding as Head of Digital and Hugo Parcell as Head of Brand and Creative, aiming to drive innovation and growth in marketing.
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Amaysim appoints Vir Inder Nath as VP amid big expansion plans
Fri, 14th Jun 2024
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connectivity
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optus
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australian bureau of statistics
Amaysim names Vir Inder Nath as Vice President amid plans to expand into fixed home internet, aiming to revolutionise broadband with affordable nbn services.
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Powertec unveils cloud platform to optimise Australia's 4G & 5G networks
Thu, 30th May 2024
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telstra
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optus
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vodafone
Powertec debuts the National Coverage Model, a groundbreaking cloud platform to analyse and optimise Australia's 4G and 5G networks, enhancing connectivity insights for diverse professionals.
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MediSecure cyber breach underscores need for robust healthcare cybersecurity
Wed, 29th May 2024
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supply chain & logistics
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cybersecurity
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healthtech
The MediSecure cyberattack, involving stolen data posted on a Russian hacking forum, has highlighted critical vulnerabilities in Australia's healthcare sector amid a rising wave of cyber threats.
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Interactive appoints Angela Logan-Bell as head of cloud sales
Tue, 21st May 2024
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hybrid cloud
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digital transformation
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cybersecurity
Interactive appoints Angela Logan-Bell as Head of Sales for Cloud, leveraging her 25+ years of ICT experience to bolster the firm’s cloud market presence.
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Qualys appoints Sam Salehi as Managing Director for ANZ region
Tue, 14th May 2024
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ai security
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risk & compliance
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cybersecurity
Cybersecurity firm Qualys appoints Sam Salehi as new Managing Director for Australia and New Zealand, leveraging his 18 years of expertise to drive growth and enhance customer value in the region.
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Indara wins Australian government funds for telco resilience project
Mon, 6th May 2024
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uc
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government
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telco
Indara Digital Infrastructure is set to boost the resilience of crucial tower sites against natural disasters with the help of the Australian government funding part of the TDRI program.