IT service management (ITSM) stories
Wavelink partners with N-able to offer data protection & security solutions
This month
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data protection
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advanced persistent threat protection
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cybersecurity
Wavelink has partnered with N-able to enhance tech offerings in Australia, boosting data protection and security solutions in the region.
Freshworks partners with Unisys to expand ITSM solutions
Last month
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cx
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martech
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unisys
Freshworks and Unisys have formed a global partnership to enhance IT service management solutions for mid-market clients, aiming for rapid expansion.
ManageEngine ServiceDesk Plus earns ITIL certification
Last month
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ai
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manageengine
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servicedesk plus
ManageEngine ServiceDesk Plus has secured ITIL certification for 14 IT service management practices, achieving Silver-tier status in PeopleCert's ATV programme.
SolarWinds honours top EMEA partners with 2025 awards
Last month
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digital transformation
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cx
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martech
SolarWinds has honoured its top EMEA partners with the 2025 Partner Awards, acknowledging those in the region driving innovation and growth.
SolarWinds forecasts AI evolution & upskilling by 2025
Last month
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partner programmes
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genai
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ai
SolarWinds has unveiled its 2025 tech forecasts, predicting a pivotal shift in AI adoption, emphasising workforce upskilling and enhanced IT observability.
SolarWinds revamps Partner Programme for greater growth
Last month
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digital transformation
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martech
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cdp
SolarWinds is set to launch an upgraded Partner Programme aimed at boosting profitability and partner capabilities, with new tiers and enhanced tools for success.
Dynatrace unveils AI, security, & developer tools update
Last month
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devops
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data analytics
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digital transformation
Dynatrace has launched innovative updates to its platform, enhancing AI capabilities, security measures, and supporting developers in proactive IT service management.
Swimlane unveils new solution for vulnerability management
Fri, 31st Jan 2025
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uc
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cx
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martech
Swimlane has unveiled its new Vulnerability Response Management solution, aimed at enhancing risk reduction and compliance for security teams in enterprises and MSSPs.
Atomicwork secures USD $25m to enhance AI IT platform
Wed, 29th Jan 2025
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digital transformation
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hcm
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rpa
Atomicwork has raised USD $25 million in Series A funding to enhance its AI-driven IT service management platform, transforming enterprise workflows.
Arrow expands Broadcom distribution deal in Europe
Fri, 29th Nov 2024
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digital transformation
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cx
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martech
Arrow Electronics has expanded its distribution agreement with Broadcom, enhancing its offer of enterprise and cybersecurity software solutions across Europe.
SolarWinds report highlights key ITSM improvement strategies
Thu, 14th Nov 2024
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solarwinds
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itsm
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strategy
SolarWinds' 2024 State of ITSM Report reveals that adding staff alone won't improve IT service management efficiency, highlighting automation as key.
IFS reports record growth in Q3 2024 with key acquisitions
Tue, 5th Nov 2024
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it in manufacturing
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dei
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cleantech
IFS reported record growth for Q3 2024, with Annual Recurring Revenue rising 30%, driven by strategic acquisitions and strong cloud adoption.
Atomicwork raises USD $14 million, bolsters AI tech & team
Wed, 25th Sep 2024
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uc
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martech
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cdp
Atomicwork raises USD $14 million in seed funding, enhances enterprise AI tech, and fortifies its US team with new leadership to drive future innovations.
Murali Swaminathan named Chief Technology Officer at Freshworks
Wed, 4th Sep 2024
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hcm
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casb
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sony
Freshworks appoints Murali Swaminathan as CTO, bringing over 30 years of software engineering experience to lead its global technology and innovation strategy.
Microsoft tackles 88 vulnerabilities in latest Patch Tuesday update
Thu, 15th Aug 2024
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martech
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advanced persistent threat protection
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ai agents
Microsoft patched 88 security flaws in October's Patch Tuesday, including seven critical and ten zero-day vulnerabilities.
Optus teams with Devo for new managed threat monitoring service
Sun, 11th Aug 2024
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siem
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it automation
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ueba
Optus, partnering with Devo Technology, launches a new Managed Threat Monitoring Service to bolster cybersecurity for enterprise clients using AI and real-time analytics.
Qualys unveils TruRisk Eliminate to streamline cybersecurity
Wed, 31st Jul 2024
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ransomware
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partner programmes
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cybersecurity
Qualys launches TruRisk Eliminate, a novel solution aimed at addressing cybersecurity vulnerabilities without solely relying on patching, enhancing protection.
ManageEngine report reveals split in AI adoption among UK IT pros
Fri, 5th Jul 2024
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ai security
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genai
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ai
ManageEngine's new study with SDI highlights a split in AI usage among UK IT professionals, revealing a gap in knowledge and mixed productivity expectations.
Workflow automation a top priority for 60 percent of executives
Thu, 13th Jun 2024
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digital transformation
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cx
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martech
A new OTRS study reveals 60% of executives now prioritise workflow automation to scale businesses, with a significant rise in global adoption.
Freshworks acquires Device42, enhancing IT asset management
Wed, 12th Jun 2024
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itsm
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device42
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itam
Freshworks acquires Device42 to enhance ITAM and ITSM offerings, promising a unified platform for advanced asset discovery and application dependency mapping.