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Acceldata & ServiceNow tie data quality to AI workflows
Hybrid Cloud

Acceldata & ServiceNow tie data quality to AI workflows

Acceldata and ServiceNow link data quality scores to AI workflows, aiming to help enterprises spot unreliable data and speed issue resolution.

By Joseph Gabriel Lagonsin • 5 min read • 2 days ago
Why trust is the bottleneck for AI-driven operations
DevOps

Why trust is the bottleneck for AI-driven operations

AI-driven operations are advancing beyond alerts, but enterprises are still holding back on autonomous action until they can trust the system.

By Karthik SJ • 4 min read • 2 days ago
Tanium & ServiceNow launch autonomous IT product
Digital Transformation

Tanium & ServiceNow launch autonomous IT product

Tanium teams up with ServiceNow on autonomous IT tool linking live endpoint data to workflows, aiming to cut MTTR and speed patching.

By Joseph Gabriel Lagonsin • 4 min read • 3 days ago
Group-IB named a Leader in Gartner cyberthreat report
Malware

Group-IB named a Leader in Gartner cyberthreat report

Group-IB secures top Gartner ranking as analysts single out its unified platform, dark web monitoring and fraud intelligence for early attack warnings.

By Mark Tarre • 4 min read • 4 days ago
New Relic launches AI knowledge layer for IT incidents
Software-as-a-Service

New Relic launches AI knowledge layer for IT incidents

New Relic adds AI knowledge layer to observability platform, helping engineers and agents link live telemetry with past incidents, changes and service data.

By Joseph Gabriel Lagonsin • 4 min read • 5 days ago
Survey finds firms deploy AI agents before ready
DevOps

Survey finds firms deploy AI agents before ready

Monte Carlo survey finds 64% of large-enterprise leaders and engineers pushed AI agents into use before readiness, exposing control gaps.

By Catherine Knowles • 4 min read • Last week
Digitate named a Leader in IDC's AIOps 2026 review
Hybrid Cloud

Digitate named a Leader in IDC's AIOps 2026 review

Digitate's ignio 7.0 gains IDC recognition for autonomous IT operations, with the analyst praising its governed AI agents and business-linked AIOps.

By Shannon Williams • 4 min read • Last week
Freshworks data shows after-hours IT support gap widens
Multi-factor authentication

Freshworks data shows after-hours IT support gap widens

Freshworks data shows nearly half of IT support tickets now arrive after hours as hybrid work leaves service desks struggling to keep up.

By Sofiah Nichole Salivio • 4 min read • Last week
DevOps incidents jump 21% as downtime hits 9,255 hours
DevOps

DevOps incidents jump 21% as downtime hits 9,255 hours

GitProtect says outages on major DevOps platforms jumped 21% in 2025, with longer disruptions hitting GitLab, Jira and GitHub hardest.

By Shannon Williams • 4 min read • Last week
Irish visit spotlights Transit9 rollout at Canberra Metro
Smart Cities

Irish visit spotlights Transit9 rollout at Canberra Metro

Irish minister visits Canberra Metro as Transit9's phased rollout expands, with permits, contractor management and safety tools gaining ground.

By Mark Tarre • 3 min read • Last week
TeamViewer adds AI scripting to Tia for IT support
Human Capital Management

TeamViewer adds AI scripting to Tia for IT support

TeamViewer rolls out AI scripting for Tia support agent, turning resolved IT tickets into reviewable automations for managed devices.

By Joseph Gabriel Lagonsin • 3 min read • Last week
ServiceNow & Google Cloud widen AI agent partnership
Data Analytics

ServiceNow & Google Cloud widen AI agent partnership

ServiceNow and Google Cloud deepen AI tie-up as quarterly subscription revenue rises 19% and guidance is lifted after strong contract wins.

By Sean Mitchell • 4 min read • Last month
Companies spread AI across multiple models amid failures
Security Information and Event Management

Companies spread AI across multiple models amid failures

Datadog says firms are spreading AI workloads across several models as production failures climb, with capacity limits emerging as a key bottleneck.

By Catherine Knowles • 4 min read • Last month
Blackline Safety fire & hazmat customer base grows 42%
Data Analytics

Blackline Safety fire & hazmat customer base grows 42%

Blackline Safety's fire and hazmat customer base jumps 42% to more than 500 departments as EXO 8 and G8 win deployments.

By Joseph Gabriel Lagonsin • 3 min read • Last month

Stories from Other Regions

Incident management stories

eir business inks ServiceNow deal for managed services
Data Protection

eir business inks ServiceNow deal for managed services

Eir business to shift managed services onto ServiceNow AI Platform in multi-million-euro deal targeting public sector, enterprises and SMEs.

By Karen Joy Bacudo • 4 min read • Last week
Aged care providers urged to boost feedback loops
Unified Communications

Aged care providers urged to boost feedback loops

Digital platforms can help aged care providers meet Australia's 2025 reforms by collecting feedback faster, tracking action and improving care.

By Christine Davis Specialist Consultant and Bart Thomas Principal – Automation • 4 min read • Last week
UK data privacy complaints rise in finance & health
Data Protection

UK data privacy complaints rise in finance & health

Bridewell says ICO data privacy complaints climbed across key UK sectors, with finance still top, while retail and manufacturing saw the fastest rise.

By Catherine Knowles • 3 min read • Last month