Engagement stories - Page 3

I've been a manager for more than 15 years, and during that time, I've learned not only from others' mistakes and best practices but from my own.

The impacts of a digital-first society on contact centres are significant and require a digital-first customer experience strategy.

Hoteliers must engage with guests and monitor online feedback to shape the guest experience and maintain a positive online reputation.

Rakuten Advertising appoints Neil Cao as Commercial Director for China, aiming to accelerate growth and develop performance marketing strategies.

Cloud database platform company, Couchbase, appoints Fidelma Butler as Chief People Officer to lead SaaS team scaling and building company culture.

Nutanix hires Natalie Chrara as Director of Customer Success for APJ region, bringing 20yrs of experience in tech sales leadership and CCO roles.

Former Gartner analyst Jim Davies becomes Calabrio's Chief Experience Officer, prioritizing customer-first contact center strategies and VoC insights.

Nutanix launches revamped Elevate partner program to improve partner engagement and support throughout the customer lifecycle.

In this climate especially, deliberate and actionable strategies to enhance the customer experience should be at the top of the to do list.

Singapore appoints Tan Siew San as VMware country manager—her 20 years of IT and team leadership experience will help drive business growth in Singapore.

Former Xero MD, Trent Innes, appointed as CEO of Compono, aiming to lead the firm's next stage of growth into new markets. #leadership #talent.

We’ve been discussing the death of the cookie for a long time. Google announced plans to entirely phase out third-party cookies within two years.

Modern Campus appoints Jessica Phinn as Chief People Officer to lead all aspects of HR and continue exponential growth through talent engagement.

Chorus, a New Zealand telecommunications infrastructure business, has implemented technology that links well-being with business performance.

ADAPT has called on Australian digital leaders to adopt five practices to improve employee experience amidst severe and lasting skills shortages.

Employee engagement in Australia and New Zealand continues to rise, with a 15-point increase in the last two years, according to Qualtrics.

2degrees has launched its new Group Text business product to help solve many of the challenges that have come from hybrid work and engagement.

Card-linked loyalty programs offer a seamless way for retailers to build stronger customer relationships. Find out the benefits in this article.

The eight-month implementation enabled the Crusaders to leverage Infor CRM software to centralise its customer data.

Report reinforces importance of oral language development in enabling children to learn, says Education Review Office. Full report here.

Intrapreneurship is the new buzz word in business as companies encourage staff to explore their own ideas alongside their day jobs.

Lenovo lures partners with a wild safari incentive, hinting at unrivalled No Meer experiences to spur competition.

Experts urge strategies to retain millennials, as their quick job turnover could drain resources.

Former NetApp exec Charles de Jesus is tasked with enabling channel partners to adapt and suceed in rapidly transforming market.