Customer Success stories

HubSpot has launched a direct ChatGPT connector for CRM insights, enabling users to analyse customer data with natural language queries and no coding.

Rimini Street appoints Vijay Kumar as COO to spearhead global growth, focusing on operational efficiency and innovative IT solutions without ERP upgrades.

The global SaaS market is set to reach USD $299 billion this year, driving fierce competition and making customer retention key to reducing churn rates.

Responsive unveils Agent Studio, a no-code platform letting enterprise teams build custom AI agents to streamline compliance, risk, and RFP processes effectively.

Okta has named Mike Reddie as VP and GM for Australia and New Zealand to lead growth and enhance cybersecurity amid rising AI threats.

New Relic appoints Manivannan Govindan as Senior Director of Enterprise Sales Asia, aiming to boost growth and customer success across the Asian market.

Udemy appoints Neeracha Taychakhoonavudh as its first Chief Customer Experience Officer to lead global customer success and operations strategy.

SAP has named Peter Moore as Head of Partner Ecosystem for Asia Pacific, aiming to boost partner collaboration amid rising cloud adoption in the region.

Fusion5 has rebranded from a business applications provider to a full-service transformation partner, expanding capabilities with recent acquisitions and leadership changes.

Italian HR tech startup Skillvue secures USD $6.3 million seed funding to boost its AI-driven skills discovery platform, supporting global expansion plans.

SAP appoints Peter Moore as Head of Partner Ecosystem for Asia Pacific to drive growth and collaboration amid rising cloud adoption and digital transformation.

Imprivata appoints Joel Burleson-Davis as CTO, aiming to drive innovation and deliver greater value in cybersecurity solutions for its customers.

SAP appoints Liher Urbizu as President for Southeast Asia, focusing on AI and cloud innovation, while Verena Siow shifts to regional APAC leadership role.

OneShot.ai has launched Execution OS, a platform combining AI with human expertise to improve sales and marketing go-to-market strategies.

Certinia's Spring '25 release enhances AI-driven tools to boost foresight, flexibility, and project visibility for services organisations, improving staffing and customer insights.

SYSPRO appoints Leanne Taylor as Chief Revenue Officer to drive global growth and digital transformation following Advent International acquisition.

Barracuda has appointed Ketan Tailor as Chief Customer Officer, tasked with enhancing customer experience amidst the firm's rapid cybersecurity growth.

Rackspace Technology has appointed Adhil Badat as Managing Director for APJ and Wade Weirman as Principal Data Lead in Australia, enhancing its data-led strategy.

Elastic has been awarded two 2025 Google Cloud Partner of the Year Awards for its contributions to AI, highlighting its role in advancing Generation AI applications.

Lextech announces leadership changes with Peter Maloney appointed CEO and Rafe Berding as Chief Growth Officer, aimed at boosting innovation and customer success.