Customer service stories - Page 7
Motorola to acquire Theatro, enhancing AI for workers
Mon, 13th Jan 2025
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saas
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edutech
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motorola solutions
Motorola Solutions is set to acquire Theatro, a Texas-based firm specialising in AI-driven software for frontline workers, enhancing safety and productivity.
Integrity360 acquires Nclose to boost global expansion plans
Thu, 9th Jan 2025
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soc
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partner programmes
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casb
Integrity360 has acquired South African cybersecurity firm Nclose, enhancing its global presence and expanding its staff to over 180 in the region.
AI in hospitality: Real-world applications shaping today's operations
Mon, 6th Jan 2025
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data analytics
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ai
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customer service
Artificial intelligence is transforming the hospitality sector in Australia, with 85% of operators embracing AI to enhance efficiency and guest experience.
India’s first AI-powered voicebot platform is launched by Agrim
Sun, 5th Jan 2025
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robots
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cx
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martech
Misfits Communications has launched Agrim, India's first AI-powered voicebot platform, enhancing customer service with 24/7 support in 41 languages.
AI innovations to transform customer experience by 2025
Mon, 30th Dec 2024
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cx
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martech
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personalisation
Matthias Goehler of Zendesk forecasts that by 2025, enterprises will require stringent AI governance amid a 250% surge in shadow AI usage.
Spreetail unveils profit-sharing to benefit top partners
Mon, 30th Dec 2024
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supply chain & logistics
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ecommerce
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amazon
Spreetail has launched a profit-sharing initiative, Shareback, to reward top partners who exceed profit expectations with a share of unexpected margins.
Proto unveils AI-powered holographic conversational agents
Mon, 23rd Dec 2024
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it training
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hyperscale
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genai
Proto has unveiled the first autonomous AI-powered holographic conversational agents at AWS re:Invent, showcasing groundbreaking multi-agent AI technology.
Watco partners with Blue Yonder for real-time freight rates
Thu, 19th Dec 2024
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digital transformation
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supply chain & logistics
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customer service
Watco has teamed up with Blue Yonder to enhance freight services, offering real-time pricing and booking to tackle industry challenges.
Fujifilm CodeBlue Australia ends extended lock-in contracts
Thu, 19th Dec 2024
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digital transformation
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cybersecurity
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customer service
FUJIFILM CodeBlue Australia has revolutionised managed IT services by abolishing long-term contracts, offering clients flexibility and improved customer satisfaction.
UK businesses unprepared for 2027 PSTN network switch
Tue, 17th Dec 2024
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migration
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iot
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partner programmes
UK firms are unprepared for the PSTN-to-all-IP switch, risking disruptions in key systems as the 2027 deadline looms, warns Zen Internet research.
UK employees increasingly favour AI in the workplace
Tue, 17th Dec 2024
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hcm
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productivity
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customer service
A Freshworks survey reveals that nearly half of UK employees would consider job changes for better AI integration, highlighting its workplace importance.
Devoli automates services, saves over NZD $20,000 annually
Mon, 16th Dec 2024
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uc
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digital transformation
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cx
Devoli has integrated automation bots in its Customer Success and Finance teams, improving efficiency and 24/7 service without rising costs.
Twilio recognised as leader in IDC MarketScape for CDP 2024
Fri, 13th Dec 2024
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cx
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martech
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cdp
Twilio has been named a leader in the IDC MarketScape for Worldwide Customer Data Platforms for B2C users for 2024-2025, highlighting its innovative solutions.
Vapi secures USD $20 million for AI voice agent expansion
Fri, 13th Dec 2024
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customer service
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investment
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conversational ai
Voice AI platform Vapi secures USD $20 million in Series A funding, aiming to enhance its voice agent deployment across diverse industries.
Combilift boosts efficiency with AI-powered Infor SyteLine
Thu, 12th Dec 2024
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it in manufacturing
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digital transformation
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cx
Global forklift manufacturer Combilift has boosted efficiency and revenue following the implementation of Infor SyteLine, resulting in a 30% revenue increase.
Australian energy firms face data challenges despite digital tools
Thu, 12th Dec 2024
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data fabric
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low-code
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software development
Research by Appian shows that despite digital adoption, 78% of Australian energy firms struggle with data accessibility, risking operational efficiency.
Pegasystems unveils AI-driven Pega Smart Investigate update
Thu, 12th Dec 2024
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rpa
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genai
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ai
Pegasystems has unveiled the latest Pega Smart Investigate Enterprise Edition, enhancing banks' capabilities in processing payment exceptions with AI automation.
Pegasystems launches AI-enhanced solution for bank disputes
Thu, 12th Dec 2024
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genai
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ai
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payment technologies
Pegasystems has launched enhanced generative AI and automation tools in Pega Smart Dispute to help banks manage rising payment dispute volumes efficiently.
OutSystems leaders predict AI trends & challenges by 2025
Thu, 12th Dec 2024
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digital transformation
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low-code
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genai
Executives at OutSystems predict that by 2025, AI will revolutionise customer service, but emphasise data quality as crucial for transformation.
Suncorp partners with Microsoft to harness AI & cloud tech
Wed, 11th Dec 2024
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cx
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martech
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genai
Suncorp has partnered with Microsoft for five years to enhance AI and cloud technology across its operations, aiming to improve efficiency and customer service.