Customer service stories
Lenovo unveils AI solution with NVIDIA to boost efficiency
Yesterday
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ai
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ai agents
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lenovo
Lenovo has launched the Hybrid AI Advantage with NVIDIA, aiming to enhance enterprise productivity and streamline AI integration across various business operations.
N-able expands partnership with Rewst for optimised IT tasks
Last week
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data protection
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paas
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iaas
N-able has expanded its Technology Alliance Program, teaming up with Rewst to automate tasks and enhance operational efficiency for IT providers.
Myriad360 earns spot on 2025 Tech Elite 250 list by CRN
Last week
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firewalls
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breach prevention
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ai
Myriad360 has made it onto CRN's 2025 Tech Elite 250 list, recognising its outstanding technical expertise and customer impact in IT solutions.
Nib partners with AWS to enhance AI-driven services
Last week
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digital transformation
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hyperscale
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genai
nib Group has appointed Amazon Web Services as its cloud provider for generative AI, enhancing operations and customer service through AI innovations.
Abel Labels boosts digital printing with new UV inkjet press
Last week
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customer service
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jet technologies
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inkjet press
Jet Technologies has bolstered Abel Labels in Tasmania with a Screen Truepress L350UV inkjet press, enhancing digital printing and efficiency.
AliExpress celebrates 15 years with UK market focus
Last week
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supply chain & logistics
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customer service
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online shopping
AliExpress marks its 15th anniversary this month by reinforcing its commitment to the UK market with improved logistics and customer service, celebrating with a major sale.
AI expected to revolutionise Singapore financial services
Last week
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cx
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martech
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personalisation
A new Salesforce report reveals 60% of Singaporean consumers expect greater AI integration in financial services, with millennials leading the optimism.
NICE unveils CXone Mpower Orchestrator for service AI
Last week
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uc
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cx
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martech
NICE has launched CXone Mpower Orchestrator, claiming it as the first solution for complete end-to-end automation in customer service via a single AI platform.
Kore.ai unveils agent platform for scalable enterprise AI
Last week
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ai agents
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ai models
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cloud services
Kore.ai has launched its Agent Platform, a cutting-edge infrastructure aimed at enabling businesses to develop and manage autonomous AI applications at scale.
Singapore Airlines partners with Salesforce for AI service
Last week
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cx
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martech
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personalisation
Singapore Airlines has teamed up with Salesforce to enhance customer service with AI, integrating various technologies to improve service efficiency and personalisation.
Jio & SpaceX partner to launch Starlink in India
Last week
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uc
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spacetech
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telco
Jio has partnered with SpaceX to introduce Starlink's broadband services in India, aiming to enhance internet access across the nation.
Gloucester tops UK cities for reliable broadband, Belfast lags
This month
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uc
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hybrid & remote work
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telco
A new study by Broadband Genie reveals Gloucester leads the UK in reliable broadband, while Belfast struggles with over 51% of users facing outages.
Generative AI boosts customer service, says Capgemini study
This month
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cx
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martech
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genai
A new Capgemini study reveals customer satisfaction in the UK is low, with just 45% satisfied, despite the potential of generative AI to improve service quality.
Smarter Brands AI partners with Omniverse City for automation
This month
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it automation
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ai
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software development
Smarter Brands AI has unveiled an AI platform aimed at automating business operations, collaborating with Omniverse City's innovative AI infrastructure.
Infosys highlights AI's growing impact on global industries
This month
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uc
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digital transformation
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ai
A new survey by Infosys Knowledge Institute reveals a significant shift towards scaled AI deployment across industries, driven by reduced costs and improved success rates.
Mate partners with beIN to offer free sports access
This month
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uc
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sports
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telco
MATE has partnered with beIN SPORTS, offering new subscribers complimentary access to global sports content without added costs, just ahead of the Carabao Cup Final.
Manhattan Associates updates platforms for retail efficiency
This month
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digital transformation
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cx
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martech
Manhattan Associates has unveiled updates to its Omni and Supply Chain platforms, enhancing customer support and operational efficiency for retailers.
Why helping women march forward starts with creating workplaces where they can thrive
This month
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printing
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ricoh
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customer service
Empowering women in the workplace is crucial for business success, with flexible policies at Ricoh fostering a supportive environment that boosts productivity.
It’s time to "March Forward" to a different tune and redefine our critical skillsets
This month
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hcm
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ai
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customer service
As International Women's Day highlights the slow progress of gender diversity in tech, experts call for a re-evaluation of skillsets to foster innovation and inclusion.
From retail to PR and marketing communications: My journey to data management and analytics
This month
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data analytics
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customer service
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data management
After abandoning retail for PR and marketing, I discovered a passion for data management, leading me to pursue a degree in analytics, which I completed at 40.