Customer Satisfaction stories - Page 12
HERE Technologies expands what3words partnership to boost delivery efficiency
Mon, 29th Jan 2024
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supply chain & logistics
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mobility
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oem
HERE Technologies enhances its partnership with what3words, streamlining business access to precise global location tech. This move responds to growing consumer demand for accurate delivery services.
Scotland's COPFS boosts IT operations with Freshworks' Freshservice
Fri, 26th Jan 2024
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uc
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data analytics
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rpa
Scotland's top prosecution service, COPFS, enhances IT support and management systems with vital aid from Freshworks Inc.'s Freshservice platform, greatly improving customer satisfaction and resolution times.
Delinea appoints Matt Bruun as VP for Northern Europe
Wed, 24th Jan 2024
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pam
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casb
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cybersecurity
Veteran sales leader Matt Bruun has been named Vice President (VP) for Northern Europe at privileged access management provider Delinea, set to enhance the company's regional presence.
IFS announces winners of 2023 Partner of the Year Awards
Mon, 22nd Jan 2024
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partner programmes
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awards
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hoist
IFS announces winners of its annual Partner of the Year Awards, honouring dedication and innovation among businesses globally, at a ceremony in London.
Apollo Supply Chain launches 'alfa' for India's D2C brands
Thu, 18th Jan 2024
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data analytics
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bi
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big data
Apollo Supply Chain introduces 'alfa', an e-commerce fulfilment service targeting Direct-to-Consumer brands across India, aiming to augment delivery speed and logistics cost-efficiency.
Claroty appoints industry veteran as first Chief Customer Officer
Thu, 18th Jan 2024
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cx
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martech
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r&d
Cyber-physical systems protection firm, Claroty, appoints industry veteran Shira Bar Yosef as its first ever Chief Customer Officer, aiming to enrich customer experience.
AI-driven customer experience heralds future trends
Thu, 18th Jan 2024
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uc
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data protection
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cx
The integration of AI in Customer Experience could herald a major industry shift, bringing personalisation, cost reduction and large-scale operation.
Balanced approach to GenAI & mature AI tech needed
Wed, 17th Jan 2024
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fintech
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risk & compliance
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genai
STX Next warns businesses not to dismiss mature AI services over futuristic GenAI, emphasising their immediate efficiency and cost-effectiveness boost.
Bristol's Symmetry targets growth in 2024 through machine learning
Tue, 16th Jan 2024
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supply chain & logistics
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ai
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housing
Symmetry, a Bristol-based cloud accounting software provider, plans to accelerate growth in 2024 by targeting new business sectors and expanding its use of machine learning.
Volopa and Yapily unite for seamless Open Banking finance experience
Tue, 16th Jan 2024
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fintech
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api
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expense management
Volopa partners with Open Banking API provider, Yapily, aiming to simplify the payment process for finance teams through seamless connectivity using innovative open banking technology.
OneTap Loyalty revolutionises retail with payment card-integrated rewards
Tue, 16th Jan 2024
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cx
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martech
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christmas
Australian tech platform OneTap Loyalty streamlines rewards earning process, integrating payment cards with loyalty programs and bolstering customer engagement.
Amber Technology to distribute Duesenberg Guitars in Australia & NZ
Mon, 15th Jan 2024
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distributors
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amber technology
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customer satisfaction
Amber Technology partners with Duesenberg Guitars as their exclusive distributor in the ANZ market, elevating musical instrument offerings for musicians in the region.
IFS appoints Mark Moffat as new CEO, Darren Roos becomes board chair
Thu, 11th Jan 2024
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pwc
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ifs
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leadership
Mark Moffat ascends as new CEO of global cloud enterprise firm IFS, succeeding Darren Roos who takes the helm as board chair.
Zendesk acquires AI firm Klaus to enhance customer experience
Wed, 10th Jan 2024
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devops
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cx
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martech
Zendesk enhances its customer experience (CX) solutions by acquiring AI firm Klaus, aiming to optimise agent performance and increase customer interaction quality.
Viettel Cyber Security named top cybersecurity firm
Tue, 9th Jan 2024
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soc
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mssp
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threat intelligence
Viettel Cyber Security's portfolio of solutions earns it the 2023 Vietnam Company of the Year Award from Frost & Sullivan.
SIAM market set to increase from $4.8bn to $6bn by 2028
Tue, 2nd Jan 2024
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digital transformation
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cx
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martech
The global Service Integration and Management market is set to grow to $6 billion by 2028, driven by large enterprises and the manufacturing sector.
Denodo named Leader in Gartner's Data Integration Tools for fourth year
Thu, 28th Dec 2023
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data science
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ai
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management
Denodo secures title as Leader in Gartner's Magic Quadrant for data tools for fourth year running.
FPT Software hits $1 billion marker as first Vietnam-origin tech firm
Thu, 28th Dec 2023
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digital transformation
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ai
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chip
FPT Software, Vietnam's tech giant, reports over $1bn global revenue; a first in the nation's IT sector.
DerScanner honoured as high performer by G2 in software analysis
Wed, 27th Dec 2023
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data analytics
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reviews
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bi
App security tester, DerScanner, gains High Performer status from top software marketplace, G2.
Kentico emerges as Leader in G2 Grid Report for Digital Experience Platforms
Thu, 21st Dec 2023
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martech
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adobe
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sitecore
Kentico hailed as Leader in Winter 2024's G2 Grid Report for Digital Experience Platforms thanks to high customer satisfaction and market presence.