Customer Satisfaction stories
Smart billing app delivers up to USD $4 million in savings
2 days ago
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utilities
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celonis
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customer satisfaction
The Celonis Utilities Smart Billing app helps utilities save up to USD $4 million by optimising billing cycles, reducing errors, and boosting cash flow efficiency.
Does anyone know what a CDP is anymore?
2 days ago
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crm
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encryption
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cx
CDPs, once confused with CRMs, now power data-driven customer experiences across enterprises, adapting to AI, privacy, and complex tech ecosystems.
Customer Science upgrades CX Integrator with AI & automation
Last week
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data analytics
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cx
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martech
Customer Science upgrades its CX Integrator with AI and automation, offering Aussie businesses a cost-effective, tailored approach to improving customer experience.
BillingPlatform Named Leader in Agile Billing by MGI
Last week
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cx
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martech
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commerce systems
BillingPlatform tops MGI Research’s Agile Billing report, rated highest among 50 vendors for its enterprise-grade, agile billing solutions.
Vitality partners with FICO to offer personalised digital care
Last week
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digital transformation
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martech
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personalisation
Vitality and FICO have teamed up to launch the Vitality Care Hub, delivering personalised digital healthcare journeys to one million members, boosting efficiency and care quality.
Why New Zealand financial services providers must modernise their operations in FY2026
Last week
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cx
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martech
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modernisation
New Zealand financial firms must modernise outdated systems in FY2026 to meet rising customer demands and avoid losing market share.
Pay-i raises $4.9m to measure real-time GenAI returns
Last week
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saas
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devops
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apm
Pay-i secures USD $4.9 million to launch a platform measuring real-time business returns on generative AI investments for enterprises globally.
How South Africa is unlocking better customer experience for UK businesses
Last week
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digital transformation
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cx
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martech
South Africa's contact centres blend skilled agents and tech, helping UK firms enhance personalised, empathetic customer experiences amid rising digital demands.
Nationwide wins Best Use of Customer Insight award
Last week
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data analytics
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digital transformation
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cx
Nationwide wins Best Use of Customer Insight at the Institute of Customer Service Awards 2025 for its work with Medallia and Kantar improving member experience.
Consumer frustration, poor digital experiences on the rise
Last week
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cx
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martech
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digital engagement
91% of consumers faced frustrating digital issues last year, leading to revenue loss and loyalty decline, says Conviva's 2025 report.
Logicalis Australia appoints Peter Cardassis as Technical lead
Last week
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devops
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digital transformation
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partner programmes
Logicalis Australia appoints Peter Cardassis as Technical Services Director, aiming to enhance technical services and strengthen key partnerships from May 2025.
TCS ranked 45th most valuable brand globally, valued at USD $57.3bn
This month
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digital transformation
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ai
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cleantech
Tata Consultancy Services climbs to 45th in Kantar BrandZ 2025 report, hitting a brand value of USD $57.3bn with 28% annual growth.
Zyxel Networks achieves top customer ratings for firewall & VPNs
This month
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firewalls
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vpns
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network infrastructure
Zyxel Networks secured Champion status for its firewalls and VPNs in techconsult's 2025 survey, praised for usability, reliability, and customer satisfaction.
Deliverect unveils AI platform to reduce refund fraud in eateries
This month
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digital transformation
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ai
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digitisation
Deliverect launches Resolve, an AI platform helping eateries cut refund fraud by up to 70% using Google’s Gemini models and Vertex AI technology.
New report shows AI adoption rising in localisation workflows
This month
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cx
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martech
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ai
A study by Lokalise reveals 55% of European and North American businesses use AI in localisation, blending it with human oversight to boost revenue and customer satisfaction.
Half of AI projects falter as enterprises struggle with data readiness
This month
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ai
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data infrastructure
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data governance
Nearly half of enterprises face AI project failures due to poor data readiness, with the UK scoring lowest in AI preparedness amid legacy system challenges.
ANZ firms boost AI investment to future-proof supply chains
This month
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robots
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data analytics
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digital transformation
Organisations in Australia and New Zealand are boosting investment in AI supply chain technologies to enhance resilience, productivity, and meet evolving customer demands.
SOTI launches dashboards to optimise Australian retail tech use
This month
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mdm
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cx
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martech
SOTI launches new dashboards to help Australian retailers optimise in-store tech, boosting staff efficiency and customer satisfaction with real-time data insights.
AI & unified platforms shape the future of self-service
This month
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cx
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martech
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digital entertainment
B2C firms are embracing AI-powered self-service platforms to cut costs and boost customer flexibility, enhancing subscription account management.
NICE & ServiceNow partner on AI to unify customer service
This month
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crm
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uc
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devops
NICE and ServiceNow partner to launch an AI-powered platform by Q4 2025, uniting customer service and enterprise operations for faster, seamless fulfilment.