Customer Satisfaction stories
GIMME transforms NZ alcohol delivery with safety focus
Last week
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supply chain & logistics
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safety
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speed
GIMME, an on-demand alcohol delivery service in New Zealand, aims to revolutionise consumption by prioritising speed, safety, and responsible drinking.
JAVLN appoints new leaders to tackle data integration issues
Last week
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saas
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ai
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software development
JAVLN has appointed Ben Rees as Head of Engineering, James Brading as Head of Product, and Shelley Cox as Head of Customer Success to tackle industry data challenges.
TechSee unveils Connectivity Guru for Wi-Fi diagnostics
Last week
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cx
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martech
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smart home
TechSee has unveiled Connectivity Guru, a visual AI solution enhancing Wi-Fi troubleshooting with real-time diagnostics and 3D heatmaps for improved customer support.
Wireless Broadband Alliance releases L4S Wi-Fi guidelines
Last week
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smartphones
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gaming
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uc
The Wireless Broadband Alliance has unveiled new guidelines for implementing L4S technology in Wi-Fi, aiming to enhance low-latency applications like cloud gaming and VR.
Trusted Tech boosts cloud solutions with new support service
Last week
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microsoft
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support
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business continuity
Trusted Tech has launched Certified Support Services, aimed at enhancing Microsoft technology use with expert support and quick response times, amid rising IT challenges.
Long wait times & vague answers frustrate UK customers
Last week
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cx
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martech
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ai
Research by Cirrus reveals long wait times and vague responses in UK customer service provoke discontent, with older customers demanding faster resolutions.
Elastic appoints Jeremy Pell as ANZ area vice president
This month
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martech
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ai
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cloud services
Elastic has appointed Jeremy Pell as Area Vice President for Australia and New Zealand, aiming to boost growth and customer satisfaction in a competitive market.
Monday.com launches AI enterprise service management tool
This month
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hcm
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ai
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service management
monday.com has launched its AI-driven Enterprise Service Management platform, monday service, to enhance operational efficiency for businesses across departments.
KnowBe4 appoints Wehmeyer as VP of customer success
This month
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cybersecurity
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leadership
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knowbe4
KnowBe4 has announced the appointment of Werner Wehmeyer as Executive Vice President of Customer Success, aiming to enhance their global customer strategies.
IFS reports strongest financial results for 2024
This month
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it in manufacturing
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ifs
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financial results
IFS has announced record financial results for the year ending December 31, 2024, with ARR exceeding EUR €1 billion driven by strong demand for Industrial AI solutions.
BillingPlatform named leader in Forrester's Q1 2025 report
This month
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digital transformation
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cx
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martech
BillingPlatform has been named a Leader in Forrester's Q1 2025 report for Recurring Billing Solutions, scoring 5 out of 5 in 16 criteria.
Difficult returns leads to brand abandonment - study
This month
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cx
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martech
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social media
A study by Manhattan Associates reveals that 40% of shoppers abandon brands after negative return experiences, highlighting the critical need for efficient return processes.
Iplicit appoints new COO after GBP £25m One Peak boost
This month
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saas
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zendesk
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sage
Hypergrowth accounting platform iplicit has appointed Olivia McMillan as COO after securing a GBP £25 million investment from One Peak to boost expansion.
Oracle expands AI in supply chain with new SCM agents
This month
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supply chain & logistics
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cleantech
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software development
Oracle has unveiled new AI agents within its Fusion Cloud Supply Chain & Manufacturing suite, aimed at automating workflows and boosting efficiency.
Europastry enhances supply chain with Blue Yonder tech
Last month
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supply chain & logistics
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ai
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cleantech
Europastry has partnered with Blue Yonder to enhance its supply chain across Europe, optimising logistics and transportation for its growing distribution network.
Nextiva survey reveals CX's growing importance for revenue
Last month
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cx
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martech
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ai
A recent survey reveals a pivotal shift in customer experience's significance, with 96% of CX leaders reporting corporate recognition as a revenue driver.
Infor named Leader in 2025 Gartner CPQ Magic Quadrant
Last month
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hyperscale
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infor
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aws
Infor has secured its position as a Leader in the 2025 Gartner Magic Quadrant for Configure, Price, and Quote Applications for the second year running.
A well-oiled machine: How ERP solutions drive ROI and better customer experiences
Last month
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data analytics
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cx
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martech
Enterprise resource planning (ERP) systems are revolutionising equipment dealerships by streamlining operations and enhancing customer satisfaction, driving significant ROI.
Juniper unveils partner programme for growth by 2025
Last month
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partner programmes
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collaboration
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juniper networks
Juniper Networks has unveiled its enhanced Partner Advantage programme for 2025, designed to equip partners with resources for greater growth and profitability.
Global PWA market set to grow from USD $3.53bn to $21.44bn
Last month
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cx
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martech
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ai
The global progressive web app market is poised to surge dramatically, growing from USD $3.53 billion in 2024 to USD $21.44 billion by 2033.