Customer Satisfaction stories
VMware customers face rising costs amid market changes
Last week
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it automation
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casb
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ai
A Rimini Street report reveals VMware customers are seeking alternatives to subscription models, with 79% satisfied yet concerned about rising costs.
Fujifilm CodeBlue Australia ends extended lock-in contracts
Last week
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digital transformation
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cybersecurity
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customer service
FUJIFILM CodeBlue Australia has revolutionised managed IT services by abolishing long-term contracts, offering clients flexibility and improved customer satisfaction.
Sinch predicts 2025 trends in digital customer engagement
Last week
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cx
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martech
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integration
Sinch forecasts significant advancements in digital customer communications by 2025, with 80% of enterprises expected to utilise conversational AI.
ShipStation enhances global shipping with Adobe link-up
Last week
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cx
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martech
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supply chain & logistics
ShipStation has deepened its partnership with Adobe Commerce to enhance global shipping options, streamlining order fulfilment for retailers.
Peak performance in peak season: Leveraging EMM solutions for seamless operations
This month
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data protection
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digital transformation
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supply chain & logistics
As the busy festive season heats up, logistics firms are turning to EMM solutions to enhance workforce efficiency and ensure seamless operations.
TP-Link partners with Purdicom to expand MSP offerings
This month
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edutech
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partner programmes
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wireless networks
TP-Link has partnered with UK distributor Purdicom to enhance its Omada product offerings for Managed Service Providers across multiple sectors.
Combilift boosts efficiency with AI-powered Infor SyteLine
This month
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it in manufacturing
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digital transformation
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cx
Global forklift manufacturer Combilift has boosted efficiency and revenue following the implementation of Infor SyteLine, resulting in a 30% revenue increase.
Pegasystems launches AI-enhanced solution for bank disputes
This month
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genai
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ai
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payment technologies
Pegasystems has launched enhanced generative AI and automation tools in Pega Smart Dispute to help banks manage rising payment dispute volumes efficiently.
VMware customers concerned over rising costs & licensing
This month
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it automation
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casb
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ai
A recent survey reveals that 79% of VMware customers are satisfied with their software but are concerned about rising costs and licence changes post-Broadcom acquisition.
AccountsIQ expands leadership team with new CFO & CMO
This month
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saas
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pwc
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cmo
AccountsIQ strengthens its leadership team with the appointments of James Hunter as CFO and Evan O'Shea as CMO to propel company growth.
Indosat wins Best Digital Transformation at WCA 2024
This month
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uc
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digital transformation
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ai
Indosat Ooredoo Hutchison has clinched the Best Digital Transformation Award at the World Communication Awards 2024, recognising its innovative shift to AI-driven technology.
Itron partners with TasWater to modernise water data
This month
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data analytics
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apm
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edr
Itron has partnered with TasWater to implement its Temetra platform, enhancing water meter data collection and boosting efficiency in Tasmania.
Exclusive: NICE CXone drives customer experience innovation in ANZ
This month
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uc
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cx
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martech
Rod Lester, Managing Director of NICE CXone for ANZ, is revolutionising customer experience with a 300-strong client base and rapid growth driven by innovation.
MTF reports record USD $1.1bn receivables for FY24
This month
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financial results
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customer satisfaction
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business transformation
MTF reported a strong performance for the 2024 fiscal year, with finance receivables hitting USD $1.1 billion, reflecting ongoing demand for its lending products.
Optus & NICE upgrade Great Southern Bank call centres
This month
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uc
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digital transformation
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cx
Optus and NICE have launched a new contact centre system at Great Southern Bank, cutting customer wait times to just 30 seconds for 80% of calls.
Gratifii & Fastter launch mobile plans as rewards
Last month
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uc
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cx
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martech
Fastter has partnered with Gratifii to launch 'Member's Mobile' plans, aimed at delivering savings to 23 million users across Australia.
Generative AI boosts productivity in ANZ workplaces
Last month
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it training
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genai
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ai
A new study reveals that generative AI is enhancing productivity in Australian and New Zealand workplaces, with many saving over two hours daily.
Appian celebrates winners of 2024 APJ Partner Awards
Last month
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digital transformation
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cx
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martech
Appian announced its 2024 Asia-Pacific and Japan Partner Awards, celebrating partners for their notable customer engagement and innovation across the region.
Maxicare improves operations with NICE Workforce Management
Last month
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uc
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cx
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martech
Maxicare has significantly improved customer experience and operational efficiency in its contact centres by implementing NICE Workforce Management.
Turning inventory management and delivery into a peak season competitive advantage
Last month
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data analytics
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cx
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martech
Black Friday's rise in the UK has reshaped retail, with early seasonal spikes in orders urging businesses to perfect inventory and delivery strategies.