Customer retention stories - Page 4

Harnessing the power of personalised customer journeys and marketing automation, eCommerce ventures focus on customer retention and growth, with platforms like Oncord leading the charge.

Medallia, Inc. unveils Medallia Agile Research, an advanced self-service market research tool integrated into its Experience Cloud, aimed at enabling fast, comprehensive surveys and data collection while preserving the integrity of an organisation's data history.

SmarTone, Hong Kong's leading 5G network, and Infovista dramatically enhance customer experience and network performance by utilising Infovista's innovative Ativa solution.

SecurityBridge, a global SAP security provider, experienced some remarkable growth in 2023, doubling its revenue.

Australian company, Komo Technologies, welcomes accomplished marketing specialist Simon Rollenbeck as its new Head of Marketing to bolster growth strategy and customer engagement.

Amidst economic woes, 9 in 10 businesses plan to revamp their loyalty schemes by 2027, with 65% expected to replatform.

Weather forecasting firm, Salient Predictions, joins the Insurtech Vanguards programme, advancing insurers' response to climate change with prediction technology.

AI advancements, specifically Large Language Models, are set to reshape the telecom industry in 2024, predicts a Senior Consultant at Teradata.

Analysis of 2023 Black Friday retail patterns suggests future strategies, with UK buyers showing higher spend inclination.

Australia prepares for its biggest ever Black Friday sales, with retailers' discount offers expected to surpass previous years, according to a study by Fiverr.

Despite recognising data's potential, a majority of investment institutions lack requisite technical proficiency, a study reports.

An Adobe report reveals only 6% of ANZ brands use generative AI despite 39% of consumers favouring AI-assisted interactions.

Antavo, the loyalty cloud platform, has launched the Antavo Academy, a training scheme that offers hands-on tutoring and certification.

It may be the one number you need to grow, but most organisations aren't clear on the best way to increase their NPS score.

Billy Loizou, who is the Area Vice President for APAC at Amperity, joins us today to tell us more about Amperity and what they are doing in the APAC region.

National Blindness Awareness Month shines a spotlight on digital exclusion, affecting over 2 million visually impaired UK internet users.

Rise in online fraud prompts Payment Service Providers to seek innovative third-party solutions for prevention.

Pendula teams up with Isoton to bring data-driven solutions for boosting customer retention in the telecom sector.

Thoughtworks collaborates with hipages to introduce a platform for tradespeople in Australia to streamline services.

Former CEO of Brand Collective and PAS Group, Eric Morris, joins delivery company Deliver In Person as advisory board member.