Customer Loyalty stories

In 2025, the digital customer experience will be crucial for organisational success, as over 70% of APAC consumers may switch brands after a poor interaction.

Bluechip Infotech New Zealand celebrates 30 years in IT distribution, evolving from a small operation into a major industry player under Chris Fitzgerald's leadership.

Research by Cirrus reveals long wait times and vague responses in UK customer service provoke discontent, with older customers demanding faster resolutions.

Loop has teamed up with Global-e to streamline cross-border returns for Shopify brands, aiming to boost international operations and enhance customer trust.

Zendesk's report reveals that 57% of Australian consumers prefer AI interactions with human traits, signalling a major shift in customer service expectations driven by technology.

As online shopping rises in Australia, retailers face escalating losses from returns fraud, prompting them to turn to AI for fraud detection solutions.

A study by Manhattan Associates reveals that 40% of shoppers abandon brands after negative return experiences, highlighting the critical need for efficient return processes.

Effective accounts management not only collects debts but solidifies your brand's reputation, turning payment struggles into loyalty-building experiences.

A recent survey reveals a pivotal shift in customer experience's significance, with 96% of CX leaders reporting corporate recognition as a revenue driver.

Pattern's 2025 eCommerce forecast reveals Australia's online retail landscape will undergo major transformations, driven by Amazon's new budget-friendly store and social commerce trends.

Gen Z consumers in the UK are set to spend GBP £2.5 billion during January sales, highlighting the need for brands to focus on personalisation and customer loyalty.

As pubs brace for 2025, eight key technology trends are set to revolutionise operations, optimising efficiency and enhancing customer experiences.

As 'National Returns Day' approaches, Evri predicts four million gifts will be returned this January, highlighting a growing trend in UK retail returns valued at GBP £27 billion annually.

SmartOSC and Avalanche are launching Vietnam's first blockchain-based loyalty programme, set to revolutionise customer engagement across the APAC region.

A Gartner survey reveals that 68% of US consumers feel exploited by dynamic pricing, with many preferring brands that offer consistent prices.

Twilio predicts a challenging future for brands in Australia, with consumer trust projected to plummet, impacting loyalty strategies and customer relationships.

Marqeta's leaders predict fintech in 2025 will focus on hyper-personalisation, digitalisation, and proactive compliance to meet evolving consumer demands.

Matthias Goehler of Zendesk forecasts that by 2025, enterprises will require stringent AI governance amid a 250% surge in shadow AI usage.

Tradebyte forecasts a dynamic future for eCommerce in 2025, highlighting challenges from potential U.S. protectionism and the need for European brands to adapt.

As more and more platforms come online and the market continues to evolve, streaming services will have their 'golden age' with advertisers.