Customer Expectations stories

In an exclusive, Fluent Commerce's Chief Strategy Officer, Jamie Cairns, illuminates how the Australian firm is revolutionising how global businesses manage orders and inventory.

Open dialogue and partnerships, critical for innovation, redefine the security industry’s foundation, as trust and shared knowledge pave the way for progress.

Sydney's Jet Technologies has opened a distribution centre in Brisbane, marking its expansion in Australia and New Zealand, driven by increasing demand for their print, packaging and industrial solutions.

Tech Mahindra rolls out Sunrise, a digital MVNE platform for Switzerland's largest privately-owned operator, reducing telco onboarding time by 70% via digitalisation.

Australian businesses employ AI voice technology to surpass customer expectations, transforming calls into actionable insights and personalising services.

Quanton founder, Garry Green, identifies disruptive tech such as generative AI and automated machine learning as the key to New Zealand's economic challenges.

In 2024, Asia Pacific financial firms are leaning into document automation strategies to enhance productivity, in a climate of rapid change boosted by pandemic, inflation, and employee disengagement.

Celebrating its 20th year, Compuware highlights its crucial role in the AI sector and its ongoing commitment to innovation and efficiency.

Despite 50% of firms worldwide using machine learning, half of chief technology officers don't have a single professional in that role, signaling a gap in specialisation needs.

Celonis leaders predict pivotal role of Process Mining technology in transforming businesses for increased efficiency by 2024.

SRJ Technologies partners with robotic inspections firm Air Control Entech to deliver novel digital solutions to energy sector.

OutSystems' Joe Ghattas predicts generative AI, increased business efficiency, and AI integration in development as top 2024 CIO trends.

Embedded finance predicted to revolutionise fintech sector in 2024, blurring lines between traditional and digital services.

FreeBSD Foundation launches SSDF Attestation, simplifying secure software development for vendors and cloud providers.

Enable reveals 'Elevate', Australia's inaugural rebate strategy conference, set to tackle supply chain challenges.

A Thomson Reuters report examines the digital strategies of tax compliance leaders, exploring investment in new technology.

An Akamai-commissioned study suggests that increasing customer experience expectations and data volumes influence cloud computing considerations.

Oracle adds generative AI capabilities to its Fusion Cloud Customer Experience platform to enhance customer service.

Optimizely, a leading digital experience platform provider, has hired Rupali Jain as new Chief Product Officer to drive innovation and growth.

Provenir appoints Colin Kum as Sales Director for APAC; Kum to lead sales and business development for the AI-powered Data and Decisioning Platform.

Understanding the elements of change is key for IT businesses to thrive, says Jim Hamilton of CompTIA ANZ Channel Community.