Contact Centre stories - Page 80
Once known as ‘Call Centres’, the modern Contact Centre incorporates traditional telephony along with
web chat, text messaging, remote access services, and video conferencing to manage customer
interactions. Contact Centres are most associated with the provision of support, assistance or guidance
on products or services offered by companies serving large numbers of customers. Some are ‘outbound’
– that is, they reach out to customers for sales or other purposes, others are ‘inbound’ and receive
incoming contacts from people looking for help. Many combine both inbound and outbound functions.
Contact centres are often large facilities with tens or hundreds of workers – but they can also be virtual,
with people working ‘in’ the contact centre from home.
HPE spearheads innovative modern workspace tech
Mon, 21st Nov 2016
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uc
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voip
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contact centre
Hewlett Packard Enterprise has unveiled its new smart conference room service, built in collaboration with leading technology and service providers.
8x8 introduces its premium feature rich CCaaS product to AU and NZ
Mon, 21st Nov 2016
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crm
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uc
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martech
8x8 is a global organisation that recently opened up business in AU & NZ after experiencing strong demand in the area - find out what they offer here.
The top 9 sales enablement apps for Salesforce
Fri, 18th Nov 2016
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crm
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uc
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data analytics
When it comes to enabling your sales team we've chosen the top 9 tools & apps for Salesforce users to consider.
8x8 reveals next gen global partner program to lead cloud transformation
Tue, 15th Nov 2016
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uc
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partner programmes
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contact centre
8x8 introduces Channel 2.0, aimed at accelerating partner growth in response to industry shift. New partners and certifications also announced.
Your brand needs something else before it has a digital transformation
Mon, 14th Nov 2016
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uc
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digital transformation
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cx
Customer experience management helps your brand to understand the digital and real-world touchpoints your customer values.
Microsoft Teams - a workspace for those who 'don't do email'
Mon, 7th Nov 2016
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uc
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microsoft
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cisco
Transforming the way that work gets done means shifting from legacy industrial norms to modern digital processes and workflows.
Genesys aims for 'next level' of growth with new MD & sales VP hire
Mon, 31st Oct 2016
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crm
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uc
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martech
Genesys Laboratories hires new managing director and VP of sales for ANZ operations to enhance services in the region.
HPE brings 'transformative technology' to the enterprise
Fri, 28th Oct 2016
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uc
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voip
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contact centre
HPE unveils its Modern Workspace, redefining enterprise meetings with Skype Room Systems for streamlined, engaging collaborations.
Microsoft Ignite NZ 2016: Jennifer Marsman on machine learning, lie detection, and women in tech
Wed, 26th Oct 2016
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uc
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ai
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software development
Jennifer Marsman illuminates machine learning's future while spotlighting women in tech and her innovative lie detection project at Ignite NZ.
Snapchat and Skype not up to scratch with user privacy
Tue, 25th Oct 2016
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uc
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data privacy
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snap
Snapchat and Skype amongst apps not protecting user privacy, according to Amnesty International. Only 3 of 11 tech firms provide end-to-end encryption.
Civilisation infrastructure IT’s most important accomplishment, says Gartner
Wed, 19th Oct 2016
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uc
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martech
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ai
Gartner hails 'civilisation infrastructure' as IT's pinnacle, poised to transform society's fabric and business ecosystems in the next decade.
Are chatbots just a fad? One app developer shares his thoughts
Mon, 10th Oct 2016
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uc
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martech
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ai
Based on a computer program that mimics conversations with people using artificial intelligence, chatbots can transform the way people interact.
Is this the best video phone money can buy? Yealink T49G reviewed
Thu, 6th Oct 2016
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gaming
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uc
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reviews
The Yealink T49G is a flagship video phone that is almost in a league of its own - especially with the recent special offer.
Big Data and business analytics a $200 billion industry
Wed, 5th Oct 2016
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uc
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data analytics
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martech
Global market for big data and business analytics set to exceed $203bn by 2020, says IDC forecast. Banking and manufacturing driving growth.
Salesforce expert gives 12 tips for real world retailers
Wed, 5th Oct 2016
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uc
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data analytics
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martech
Revamp your retail strategy with 12 top tips from Salesforce's CEO of Commerce Cloud, ensuring a seamless, personalised customer experience.
Exclusive: Frost & Sullivan talks IoT, VR, big data – and the future of resellers
Wed, 5th Oct 2016
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uc
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digital transformation
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contact centre
Frost & Sullivan outlines some key growth verticals for local resellers to specialise in - and the key technologies to generalise in.
Spark NZ takes home award from one of its newest partners
Tue, 4th Oct 2016
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uc
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contact centre
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interactive intelligence
Spark New Zealand has won the APAC partner of the year award at the 2016 Interactive Intelligence Partner Awards.
The eight product lines that make up Salesforce
Tue, 4th Oct 2016
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crm
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uc
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data analytics
Discover the eight diverse 'Clouds' powering Salesforce's rise as a titan in cloud-based enterprise solutions since 1999.
Cyara and blackchair put customer experience monitoring under the spotlight
Mon, 3rd Oct 2016
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crm
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uc
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cx
Cyara is taking its customer experience technology to a new level as it partners with change management specialist blackchair.
QPC beats out several vendors, wins Toowoomba MSP contract
Fri, 30th Sep 2016
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uc
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partner programmes
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open source
Toowoomba council signs managed services contract with contact centre solutions company QPC for customer support and upgrades.