Governments and citizens want simple, smooth, and secure interactions
Governments still must deliver the services and the credentials that citizens require, offering both digital and physical options.
Global citizen services AI market sees rapid expansion
The goal of citizen services is to make the government more responsive and accountable to the needs of its citizens.
NZ govt renews Software Framework Agreement with Oracle
The New Zealand government has renewed its all-of-government Software Framework Agreement with Oracle for secure cloud and technology services.
The increasing importance of citizen developers
The rise of citizen developers is being driven by a number of trends. One is the ongoing prevalence of digital transformation projects.
Why governments should invest in citizen engagement platforms
"The digital revolution has seen businesses around the globe race to overhaul their ICT infrastructure, however, governments are lagging behind."
Unisys says 49% of Australian citizens prefer online channels for government engagement
The study also found high support for a single mobile app to access multiple government services.