Call Recording stories - Page 2
Spaceship improves customer communications with Aircall
Wed, 17th May 2023
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crm
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fintech
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apm
Since acquiring Aircall in April 2022, Australian fintech, Spaceship has boosted its first call resolution by over 80%.
Frost & Sullivan ranks NICE highly on 2022 VoC report
Wed, 8th Feb 2023
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uc
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cx
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martech
Frost & Sullivan has given NICE top placement in its Frost Radar Voice of Customer report for 2022 for its growth and innovation.
Exclusive: IPI edges out competition with compliance solutions
Wed, 23rd Nov 2022
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risk & compliance
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hybrid & remote work
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wfh
IPI is a people- and purpose-led business, and with 21 years in the industry, it's not hard to see why their solutions and expertise are highly sought after.
Make VoIP business calling even better with affordable add-ons
Mon, 17th Oct 2022
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uc
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crm
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martech
Discover the additional features of VoIP calling that can create a professional experience for your customers and make it easier for your employees.
Google Workspace announces extensive updates for Meet, Chat and Voice
Fri, 1st Apr 2022
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hybrid & remote work
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wfh
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cloud services
Google Workspace has announced updates across Google Meet, Chat, and Voice, with the aim of helping provide better hybrid work solutions.
VIS Global and Uniphore form strategic partnership
Tue, 1st Mar 2022
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uc
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crm
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martech
VIS Global announced today that it has entered into a multi-country strategic partnership with Conversational Automation company Uniphore.
8x8 delivers new XCaaS enterprise capabilities for improved collaboration
Thu, 4th Nov 2021
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crm
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uc
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martech
8x8 enhances its eXperience Communications as a Service (XCaaS) platform with new features to boost productivity and customer satisfaction.
Understanding the primary approaches to call recording in Microsoft Teams
Wed, 13th Oct 2021
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crm
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uc
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martech
Enghouse Interactive explains the benefits of integrating call recording with Microsoft Teams for contact centres.
Global adoption of 8x8 Voice for Microsoft Teams surpasses 100,000 users
Tue, 28th Sep 2021
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uc
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voip
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microsoft
8x8's voice solution for Microsoft Teams exceeds 100,000 business users globally with call recording and presence sync enhancements.
Dialpad selects Kordia as NZ telco partner
Tue, 3rd Aug 2021
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uc
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partner programmes
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contact centre
Kordia will not only be a Dialpad reseller but will also become the New Zealand SIP/calling provider for every local Dialpad implementation.
Five must-haves for unified communications to bridge the gaps in a hybrid workplace
Mon, 28th Jun 2021
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uc
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hybrid & remote work
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contact centre
Despite the benefits of remote work, the office will continue to play a key role in how businesses operate in the future.
8x8 launches Microsoft Teams contact centre solution
Mon, 22nd Mar 2021
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crm
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uc
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martech
8x8 launches new contact centre solution for Microsoft Teams, enabling enhanced customer engagement and global telephony capabilities.
How a NZ contact centre solution grew into a leading Microsoft Teams offering
Thu, 18th Mar 2021
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crm
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uc
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martech
NZ-based Zeacom's software has become Enghouse’s top-selling contact centre solution, with its Microsoft Teams contact centre offering at its heart.
Four ways to integrate the contact centre with Microsoft Teams and improve CX
Thu, 18th Mar 2021
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crm
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uc
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cx
Enghouse Interactive highlights the benefits of integrating contact centres with Microsoft Teams, including omni-channel routing and quality assurance.
Popular iPhone call recording app left recordings unsecured on the web
Mon, 15th Mar 2021
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smartphones
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mdm
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personal computing devices
A researcher discovered the vulnerability in a free app called Automatic call recorder, offered for free on the App Store for iPhone.
Dubber signs hybrid cloud agreement with IBM
Mon, 14th Dec 2020
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uc
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hybrid cloud
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public cloud
The agreement will see Dubber expand its unified call recording and voice intelligence cloud services to include IBM hybrid cloud and security.
2talk provides SIP services that put your business in charge
Mon, 7th Sep 2020
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uc
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2talk
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voip
2talk is a provider that is committed to providing solutions to small and medium enterprises in Australia and New Zealand.
Hero Internet brings Microsoft Teams calling to every NZ business
Mon, 24th Aug 2020
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uc
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cloud services
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microsoft
As New Zealand businesses adapt to remote working, Hero Internet offers Microsoft Teams calling for all, promising a seamless and cost-effective transition.
AWS Contact Lens for Connect set to arrive in ANZ
Mon, 27th Jul 2020
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crm
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uc
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data analytics
The contact centre service adds machine learning capabilities that identify customer issues and trends in near-real time and enable call transcript search.
Genesys announces native integration with Microsoft Teams
Wed, 22nd Jul 2020
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uc
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collaboration
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microsoft
Genesys expands partnership with Microsoft, integrating its native cloud solution with Microsoft Teams for enhanced collaboration in contact centres.